Right Now Sync is Working Again, Thanks! 🙂

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@DerSchlingel

The account's recovery email address is released and can be reused soon after the user deletes the account. I don't recall the exact time, but IIRC, they're deleted in about 10-15 minutes.

As @DoctorG said, when deleting an account all data is deleted. This includes the user's Vivaldi email address and all messages in the mailbox, as well as the forum, Vivaldi Social, and blog posts.

We do reserve the usernames to prevent reuse, though.

When you're logged in to your Vivaldi account, your account's profile image will be displayed on the Address Bar and in the menu.
When logged out your chosen image or the default placeholder will be shown.

Did you update the profile image on vivaldi.net after logging in to Sync. Try logging out and in again. That should fetch updated account info and display the profile picture as well.

@ishan04 Please read Having trouble syncing your data?

And report issue to Vivaldi bug tracker, include as much detail as possible.

Once that is done, share the bug number (beginning with VB-) you got by bug report mail.

And if interested read blog article, if you like to know about "A bug’s life at Vivaldi".

Thanks for helping us making Vivaldi better.

@jane-n could be problems with some vivaldi accounts, with a first time sync using old account its still working since few days.

@Suliko I have no such issue with 7.3.3635.9 Windows 11 23H2.

Perhaps you have trouble because

live in a country which blocks access to Sync server Router blocks connections DNS settings block connection Network filters in organisation/company filter OSs network settings broken

@ArturoThe1 For future: keep a real backup of the passwords because - as said before - sync is not.

chrome://password-manager/settings (you might able to export/import from edge/chrome if you have there )

@jane-n All sorted now - was using the decryption password instead of the account password.

@kovdraman I'm having the same problem, I can't display the report because I'm getting the same error message as you on mobile.

@windoorest

Are you unable to log in to the account, enter the encryption password, or start data syncing? Also, please share the error messages you see.

Please note that we've temporarily disabled Sync warning messages for upcoming maintenance work, which may affect testing the issue right now.

@peaset It would be great if you could send the dev team crash dumps from time of crash so that they can understand what is triggering the crashes.

Here's more info about how to send crash dump files:

Windows: https://help.vivaldi.com/article/reporting-crashes-on-windows/ Mac: https://help.vivaldi.com/article/reporting-crashes-on-macos/ Linux: https://help.vivaldi.com/article/reporting-crashes-on-linux

@Pesala Sry & thx

I usually turn them off when the notifications annoy me. It is possible vivaldi suffered that fate too. It is not that I do not trust it - I trust Vivaldi, but I am still bothered by notifications.

but it it true bank 2FA apps are one of the few where I leave notifications enabled, there they are useful, i usually want to approve a payment right away, otherwise it does not go.

@mib2berlin

Many thanks for your extended input and apologies for not reverting on this earlier - even though bookmarks are very important, occasionally other life issues take precedence!
You have unravelled the mystery but unfortunately there is nothing can be done about the solution although given a little time maybe things will change.
Your point about my wifi signal was entirely correct. When I borrowed a smart phone (yep until now did not even know what a "hotspot" was) the connection to Vivaldi sync was flawless. As the signal comes from a reputable provider (Zen) (admittedly through OpenReach) with very fast speeds and high reliability I never suspected. Unfortunately, I can do nothing because it is the company set-up relaying signals to a wider Park audience. I believe they are about to move the modem and all its connected gubbins in the near future and perhaps that will reset things. Still a little odd that I do not experience other connection problems and I use this wifi signal continuously and with a lot of variable platforms. Having said that I would not expect Vivialdi to be spending time and effort to examine a problem that seems to affect so few. Thanks again though.

@julien_picalausa - Thank you for the reply. I woke up this morning, and the sync is working again! I did not update or change anything, so I'm still unsure what the issue was or why it lasted so long. However, I will file a bug report if I get this issue again.

Thanks!

@bluepasj Even if your PC has "no" password/PIN as you say, the OS generates a key for encryption. Vivaldi local browser data which needs to be protected for privacy and security is always encrypted with the unique key.

@DoctorG WOW! I was hoping my themes and calendar could sync too! Hmmmm? I hope a resolution comes later this year. Is there a way to bring back the home folder with the Vivaldi websites? The folder next to the travel folder.