Sync is stuck in initialising state
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Hi,
I installed Vivaldi stable on Ubuntu 24 and tried to login to my existing Vivaldi account. However, the sync is stuck saying "Initialising sync..." and loading indefinitely.I tried deleting ~/.config/vivaldi and ~/.cache/vivaldi and re-installing Vivaldi but without success.
Please help me to fix this, thanks!
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@Sterling3841 Welcome in our Vivaldi Community
Some useful links for you:
- Help on Vivaldi Mail (mail client for use with calendars, feeds, mails)
- Help on Vivaldi Calendar (the part of Vivaldi Mail client)
- User Reputation to use Vivaldi mail account
Do not hesitate to ask, we are a community to help users.
Enjoy browsing with Vivaldi.
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@Sterling3841 Please check Troubleshooting issues.
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@Sterling3841 I tested 6.8.3381.53 Ubuntu 22 LTS GNOME and all synced nice.
After you checked all items in Troubleshooting issues and that did not solve your issue, tell us more:
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OS version and build
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Installed security tools
like Antivirus, Internet Security etc. -
Installed privacy & cleaner tools
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Connection
f.ex LAN, WLAN, Mobile, VPN, Proxy etc -
Installed third party ad/tracker filter or blocker
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Vivaldi version
Open page vivaldi://about -
Use of Vivaldi ad/tracker blocker
Activated block lists -
Info about changed settings in page vivaldi://flags
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Installed extensions
Open vivaldi://system
Section extensions
Button Maximise…
Copy the items from list in row extensions
Paste here with </> button -
Information if a Vivaldi downgrade was done before with the current browser profile
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@DoctorG for me it used to work on Ubuntu 23. Yesterday I upgraded and it is not possible to sync anymore. I read some posts on the forum but couldn't solve it anyways.
OS: Ubuntu 24.04 LTS
Security/Privacy tools: nothing yet (fresh OS and browser installation)
Connection: LAN
3rd party blockers: nothing yet (fresh OS and browser installation)
Vivaldi: 6.8.3381.53 (Stable channel) stable (64-bit)
Vivaldi blockers: Block trackers and Ads configuration, no exceptions, no manually blocked sites
Flags: none
Extensionsahfgeienlihckogmohjhadlkjgocpleb : Web Store : version 0_2 jffbochibkahlbbmanpmndnhmeliecah : Vivaldi Picture-In-Picture : version 1_0 lglfeioladcfajpjdnghbfgohdihdnfl : Vivaldi Theme Store : version 1_0 mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : version 1 mpognobbkildjkofajifpdfhcoklimli : Vivaldi : version 57918_50163_22633_26092 nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : version 1_3_21 nngceckbapebfimnlniiiahkandclblb : Bitwarden Password Manager : version 2024_7_1I can ping bifrost.vivaldi.com and my other device (still on Ubuntu 23) is syncing. So I don't think it could be network issue.
Status dump from vivaldi://sync-internals
Wed Aug 14 2024 12:27:17 GMT+0200 (Central European Summer Time) ====== Status ====== { "actionable_error": [ { "stat_name": "Error Type", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Action", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Error Description", "stat_status": "uninitialized", "stat_value": "Uninitialized" } ], "actionable_error_detected": false, "details": [ { "data": [ { "stat_name": "Transport State", "stat_status": "", "stat_value": "Initializing" }, { "stat_name": "User Actionable Error", "stat_status": "", "stat_value": "None" }, { "stat_name": "Disable Reasons", "stat_status": "", "stat_value": "None" }, { "stat_name": "Sync Feature Enabled", "stat_status": "", "stat_value": false }, { "stat_name": "Setup In Progress", "stat_status": "", "stat_value": false }, { "stat_name": "Auth Error", "stat_status": "", "stat_value": "OK since browser startup" } ], "is_sensitive": false, "title": "Summary" }, { "data": [ { "stat_name": "Client Version", "stat_status": "", "stat_value": "Vivaldi Linux 126.0.6478.236 (c703aba8689f98dfc36a017440f3a6765f5e6141) stable" }, { "stat_name": "Server URL", "stat_status": "", "stat_value": "https://bifrost.vivaldi.com/vivid-sync" } ], "is_sensitive": false, "title": "Version Info" }, { "data": [ { "stat_name": "Requested Token", "stat_status": "", "stat_value": "2024-08-14 11:53:01 +02" }, { "stat_name": "Received Token Response", "stat_status": "", "stat_value": "2024-08-14 11:53:01 +02" }, { "stat_name": "Last Token Request Result", "stat_status": "", "stat_value": "OK" }, { "stat_name": "Has Token", "stat_status": "", "stat_value": true }, { "stat_name": "Next Token Request", "stat_status": "", "stat_value": "not scheduled" } ], "is_sensitive": false, "title": "Credentials" }, { "data": [ { "stat_name": "Server Connection", "stat_status": "", "stat_value": "not attempted" }, { "stat_name": "Last Synced", "stat_status": "", "stat_value": "Never" }, { "stat_name": "Sync First-Time Setup Complete", "stat_status": "", "stat_value": false }, { "stat_name": "Sync Cycle Ongoing", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Local Sync Backend Enabled", "stat_status": "", "stat_value": false }, { "stat_name": "Local Backend Path", "stat_status": "uninitialized", "stat_value": "Uninitialized" } ], "is_sensitive": false, "title": "Local State" }, { "data": [ { "stat_name": "Throttled or Backoff", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Retry Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Notifications Enabled", "stat_status": "uninitialized", "stat_value": false } ], "is_sensitive": false, "title": "Network" }, { "data": [ { "stat_name": "Explicit Passphrase", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Passphrase Required", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Cryptographer Ready To Encrypt", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Cryptographer Has Pending Keys", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Encrypted Types", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Has Keystore Key", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Keystore Migration Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Passphrase Type", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Explicit passphrase Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Trusted Vault Migration Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Trusted Vault Version/Epoch", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Trusted Vault Auto Upgrade Group", "stat_status": "uninitialized", "stat_value": "Uninitialized" } ], "is_sensitive": false, "title": "Encryption" }, { "data": [ { "stat_name": "Sync Source", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "GetKey Step Failed", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Download Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Commit Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" } ], "is_sensitive": false, "title": "Status from Last Completed Session" }, { "data": [ { "stat_name": "Notifications Received", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Updates Downloaded", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Tombstone Updates", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Successful Commits", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Running Totals" }, { "data": [ { "stat_name": "Server Conflicts", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Committed Items", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Transient Counters (this cycle)" }, { "data": [ { "stat_name": "Updates Downloaded", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Committed Count", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Transient Counters (last cycle of last completed session)" } ], "type_status": [], "unrecoverable_error_detected": false } === Log === [ { "details": "Reason: NEW_CLIENT", "proto": { "client_status": {}, "debug_info": { "cryptographer_has_pending_keys": false, "cryptographer_ready": false, "events": [ { "singleton_event": "INITIALIZATION_COMPLETE" }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } } ], "events_dropped": false }, "get_updates": { "caller_info": { "notifications_enabled": false }, "fetch_folders": true, "from_progress_marker": [ { "data_type_id": "47745" } ], "get_updates_origin": "NEW_CLIENT", "need_encryption_key": true }, "protocol_version": "99", "share": "[email protected]" }, "time": 1723629600340.36, "type": "Initial GetUpdates" }, { "details": "Received error: Network error (ERR_TIMED_OUT)", "proto": {}, "time": 1723629630472.259, "type": "GetUpdates Response" }, { "details": "Reason: NEW_CLIENT", "proto": { "client_status": {}, "debug_info": { "cryptographer_has_pending_keys": false, "cryptographer_ready": false, "events": [ { "singleton_event": "INITIALIZATION_COMPLETE" }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } } ], "events_dropped": false }, "get_updates": { "caller_info": { "notifications_enabled": false }, "fetch_folders": true, "from_progress_marker": [ { "data_type_id": "47745" } ], "get_updates_origin": "NEW_CLIENT", "need_encryption_key": true }, "protocol_version": "99", "share": "[email protected]" }, "time": 1723630052360.146, "type": "Initial GetUpdates" }, { "details": "Received error: Network error (ERR_TIMED_OUT)", "proto": {}, "time": 1723630082471.649, "type": "GetUpdates Response" }, { "details": "Reason: NEW_CLIENT", "proto": { "client_status": {}, "debug_info": { "cryptographer_has_pending_keys": false, "cryptographer_ready": false, "events": [ { "singleton_event": "INITIALIZATION_COMPLETE" }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } }, { "sync_cycle_completed_event_info": { "caller_info": { "notifications_enabled": false }, "get_updates_origin": "NEW_CLIENT", "num_server_conflicts": "0", "num_updates_downloaded": "0" } } ], "events_dropped": false }, "get_updates": { "caller_info": { "notifications_enabled": false }, "fetch_folders": true, "from_progress_marker": [ { "data_type_id": "47745" } ], "get_updates_origin": "NEW_CLIENT", "need_encryption_key": true }, "protocol_version": "99", "share": "[email protected]" }, "time": 1723630682473.457, "type": "Initial GetUpdates" }, { "details": "Received error: Network error (ERR_TIMED_OUT)", "proto": {}, "time": 1723630712618.155, "type": "GetUpdates Response" } ] -
@DoctorG for some reason it started working after manually pinging the bifrost.vivaldi.com domain. It asked for encryption key and then I was able to restore my previous workspaces. Thanks anyways
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@Sterling3841 Reset remote data on a master browser - i.e. you know contains all data-, reinstall other browsers and sync with the password.
