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    5. Scheduled system downtime (21 March 2018), and updating mailbox settings

    Scheduled system downtime (21 March 2018), and updating mailbox settings

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    • jane.n
      jane.n Vivaldi Team last edited by

      Hello,

      Vivaldi’s email service is growing and we are constantly working to bring you a better experience.

      Scheduled downtime

      We’d like to let you know that we’ve scheduled a Vivaldi Mail server update between 21:00 UTC on 21 March and 02:00 UTC on 22nd March. During this time you may experience some downtime.

      Updating mailbox settings

      If you access your mail from a browser, e.g. mail.vivaldi.net, after the update everything will continue to run as normal.

      If you are logging in on webmail.vivaldi.net, please read the following message and keep in mind that webmail.vivaldi.net will be decommissioned on 31st of March: https://forum.vivaldi.net/topic/25104/updating-of-webmail-vivaldi-net.

      If you've set up your Vivaldi mailbox in an email client, after the update you’ll need to update your Outgoing Server Settings as follows:

      IMAP:
      Server: imap.vivaldi.net
      Port: 143
      Authentication method: normal password
      Connection security: STARTTLS

      IMAPs:
      Server: imap.vivaldi.net
      Port: 993
      Authentication method: normal password
      Connection security: SSL/TLS

      POP3:
      Server: pop3.vivaldi.net
      Port: 110
      Authentication method: normal password
      Connection security: STARTTLS

      POP3s:
      Server: pop3.vivaldi.net
      Port: 995
      Authentication method: normal password
      Connection security: SSL/TLS

      SMTP:
      Server: smtp.vivaldi.net
      Port: 587
      Authentication method: normal password
      Connection security: STARTTLS

      We apologise for any inconvenience caused. Please, don’t hesitate to contact us here: https://vivaldi.com/contact/ should you have any questions.

      lamarca D hansartist JoelYoung N 5 Replies Last reply Reply Quote 3
      • LonM
        LonM Moderator last edited by

        Just to clarify: Is this downtime only for the reading part of emails via the various frontends? If someone sends me an email during this period, will it be lost, or will I just not be able to read it until the upgrades are complete?

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        jane.n 1 Reply Last reply Reply Quote 0
        • lamarca
          lamarca Moderator @jane.n last edited by

          Thank you for the scheduled details.

          @jane-n said in Scheduled system downtime (21 March 2018), and updating mailbox settings:

          If you've set up your Vivaldi mailbox in an email client, after the update you’ll need to update your Outgoing Server Settings ....

          M3 included?

          Volunteer
          &
          Tester

          1 Reply Last reply Reply Quote 0
          • jane.n
            jane.n Vivaldi Team @LonM last edited by

            @lonm You are right, during the downtime you won't be able to read your emails, but no email will be lost.

            @lamarca Yes, update M3 as well.

            luetage 1 Reply Last reply Reply Quote 1
            • luetage
              luetage @jane.n last edited by

              @jane-n Is it officially called M3 now? 😃

              github ◊ vfm

              jane.n 1 Reply Last reply Reply Quote 0
              • jane.n
                jane.n Vivaldi Team @luetage last edited by

                @luetage It's just a working title that some people like to use.

                1 Reply Last reply Reply Quote 0
                • Cardinality
                  Cardinality last edited by

                  im missing a lot of emails .. like for the last 14 days send and received ... i wonder if they will come back soon

                  A 1 Reply Last reply Reply Quote 0
                  • A
                    acubene @Cardinality last edited by acubene

                    @cardinality same here... all e-mails that have been sent, received or archived after march 8 are missing

                    Cardinality 1 Reply Last reply Reply Quote 0
                    • D
                      dbk7 @jane.n last edited by

                      @jane-n just curious, why is SMTP SSL/TLS support being dropped with this change?

                      1 Reply Last reply Reply Quote 0
                      • d.winter
                        d.winter last edited by d.winter

                        Any e-mails sent to my vivaldi.net account are not delivered after yesterday's downtime. Senders receive the error message "550: 5.1.1 ***@vivaldi.net: Recipient address rejected: User unknown in virtual mailbox table".

                        I have created a forum thread for further investigation: https://forum.vivaldi.net/topic/26080/user-unknown-in-virtual-mailbox-table-when-trying-to-send-a-message-to-my-vivaldi-net-address

                        1 Reply Last reply Reply Quote 0
                        • CBa
                          CBa last edited by

                          Yep, mails after 8.3. are gone. Actual messages arrive normally (with new server settings).

                          1 Reply Last reply Reply Quote 0
                          • Pesala
                            Pesala - Ambassador - last edited by

                            Fetching mail works OK, but I get an error that the smtp server is not setup correctly when trying to send email from Opera 12.18. What am I doing wrong?

                            0_1521709640067_Vivaldi Mail Server Settings.png

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                            Rexfahrer 1 Reply Last reply Reply Quote 0
                            • jane.n
                              jane.n Vivaldi Team last edited by

                              Thank you all for reporting these issues. We are working on this and hope to fix all issues as soon as possible.

                              GTLC 1 Reply Last reply Reply Quote 1
                              • GTLC
                                GTLC @jane.n last edited by

                                @jane-n Please do. In the last few days I've been conversing with a potential new employer. Losing access to those emails is amazingly poor.

                                1 Reply Last reply Reply Quote 0
                                • Rexfahrer
                                  Rexfahrer @Pesala last edited by

                                  @pesala I also got an error when trying to send emails with Opera, I had to re-enter the password in the account properties to fix that.

                                  Pesala 1 Reply Last reply Reply Quote 0
                                  • Pesala
                                    Pesala - Ambassador - @Rexfahrer last edited by

                                    @rexfahrer That worked for me too.

                                    Blog • Vivaldi Review • Server Status • AMD Ryzen 5 3400G, 8 Gb • Win 10 64-bit build 19044.1766 • Snapshot 5.4.2722.3 (64-bit)

                                    1 Reply Last reply Reply Quote 0
                                    • Steffie
                                      Steffie last edited by

                                      I don't know if this will stop soon, but after 45' of testing i've found these settings [a mix of the old & new] are now successfully sending emails to & from my V account with Thunderbird:

                                      0_1521719218887_20180322_005.png

                                      0_1521719229299_20180322_006.png

                                      ♀ 🇦🇺

                                      1 Reply Last reply Reply Quote 0
                                      • S
                                        sweetman last edited by

                                        Today (22/03/2018) I find that all my email later than 08/03/2018 had disappeared, after the scheduled downtime. Can they be recovered/returned? Thanks

                                        S 1 Reply Last reply Reply Quote 0
                                        • GTLC
                                          GTLC last edited by

                                          That's all my email back now up to the present. Thank you.

                                          1 Reply Last reply Reply Quote 0
                                          • N
                                            nfsmaniac Vivaldi Translator last edited by nfsmaniac

                                            All my income & concept e-mails have disappeared from my mailbox approximately from 18. 3. 2018 (Sunday, not 8th of March as by others mentioned above).
                                            On Sunday I've read a few messages but now when I wanted to reply or continue in my concept, all is missing now.

                                            Member of Czech Translation team | Vivaldi Snapshot (64bit) on Windows 8.1

                                            1 Reply Last reply Reply Quote 1
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