Scheduled system downtime (21 March 2018), and updating mailbox settings

[cezar]

The missing emails from March finally got synchronised yesterday. Everything is fine now. Thanks!

[newscpq]

Vivaldi mail settings (IMAP, POP3, SMTP), March 2018 update, forums' communication:
https://forum.vivaldi.net/topic/26026/scheduled-system-downtime-21-march-2018-and-updating-mailbox-settings?page=1

Vivaldi mail settings (IMAP, POP3, SMTP), March 2018 update, public website's update:
https://help.vivaldi.com/article/vivaldi-net-and-its-webmail/

[newscpq]

@jane-n, @olgaa
I strongly suggest you dropped an e-mail into every vivaldi.net e-mail account, to let everyone know of the changes.

I never login into the forums to look for announcements on the changes to the e-mail service (and why should I, after all?) and found rather annoying to just notice that my e-mails weren't sent: I checked my personal firewall, then my router's firewall, pinged the host name, then checked the forums...

It's absolutely common to receive this kind of e-mails, from the other e-mail providers, so I would really suggest you'll do it, next time (and maybe do it, in these days).

newscpq

[jane.n]

@newscpq We did send an email to everyone with the same information as in the post here. Didn't you get it?

[Pesala]

I received the email.

[Gregor]

I didn't receive it also. I didn't know there were changes and didn't know why nobody answers my mail. I hope there will be no more surprises like that in the future.
Besides, in this mail there's no info about changing servers addresses which is the most important info.

[An_dz]

@gregor said in Scheduled system downtime (21 March 2018), and updating mailbox settings:

Besides, in this mail there's no info about changing servers addresses which is the most important info.

There is, @Pesala just showed part of it, here's it full:

Hello,

Vivaldi's email service is growing and we are constantly working to bring you a better experience.

Scheduled downtime

We'd like to let you know that we've scheduled a Vivaldi Mail server update between 21:00 UTC on 21 March and 02:00 UTC on 22nd March. During this time you may experience some downtime.

Updating mailbox settings

If you access your mail from a browser, e.g. mail.vivaldi.net, after the update everything will continue to run as normal.

If you are logging in on webmail.vivaldi.net, please read the following message and keep in mind that webmail.vivaldi.net will be decommissioned on 31 March, 2018:

Updating of Webmail on vivaldi.net

If you've set up your Vivaldi mailbox in an email client, after the update you'll need to update your Outgoing Server Settings as follows:


IMAP:

Server: imap.vivaldi.net

Port: 143

Authentication method: normal password

Connection security: STARTTLS


IMAPs:

Server: imap.vivaldi.net

Port: 993

Authentication method: normal password

Connection security: SSL/TLS


POP3:

Server: pop3.vivaldi.net

Port: 110

Authentication method: normal password

Connection security: STARTTLS


POP3s:

Server: pop3.vivaldi.net

Port: 995

Authentication method: normal password

Connection security: SSL/TLS


SMTP:

Server: smtp.vivaldi.net

Port: 587

Authentication method: normal password

Connection security: STARTTLS


We apologise for any inconvenience caused. Please, don't hesitate to contact us here should you have any questions.

– Team Vivaldi

[Steffie]

@jane-n Hi Jane. In fairness to those users who mentioned they did not know of the change & did not receive the email, i felt it relevant to appraise you of this. I was not personally inconvenienced by the change given i am a daily reader of the forum & saw the notice & the changes to make ... but ... specifically wrt the email itself sent by you, clearly there were some problems with it. Some claim never to have received it, whereas in my case, i did not receive it until after the change... which if not for my awareness from the forum would have meant i'd also have been one of those affected...

[newscpq]

@jane-n I double checked: I received the e-mail in each of the three email accounts I have, the day you turned the service off and the following days.
A zero day notice is not to be considered a good choice, for sure a late one.
Anyway, I think I downloaded them in my PC, only after I noticed the failure in sending them, but I don't know.
.
Bigger points, here are:

• the lack of emphasis of the e-mail you sent, as the main message (the change of the server names that would have stopped e-mail sending) was only second to the message of a maintenance system downtime (which is normal regular maintenance, after which the service is expected to work as usual): if you look at the subject you have no clue that the server names will change
• the wording you chose ("mailbox settings update" sounds very different, from "server phaseout", or "server settings change")
• the length of the subject itself: my e-mail client cuts them and I couldn't read the second part, at all
• overall, the e-mail you sent seemed to deal with a normal scheduled downtime, not a server change
• the length of the e-mail and the choice to put crucial info at the bottom of the page
• the lack of the "ACTION REQUIRED" wording, so common in these cases

[newscpq]

@pesala, @An_dz
are you serious?
Did you ever receive the e-mail of a server change where the sender talks of something else for two pages and starts giving you the crucial info at the bottom of the message?
Do you really read e-mails longer than 50 characters? Really?
Do you really read the full content of an e-mail that starts with:
"Hello,
Vivaldi's email service is growing and we are constantly working to bring you a better experience."
.
C'mon, the communication completely missed the point.

[jane.n]

We're very sorry for the trouble. Although we sent the email in good time, it's clear now that it didn't reach some of you in time. We will take this into account and plan better in the future! Thank you all for your feedback and let us know if you have any troubles in the future.

[newscpq]

Here's a good example.

[An_dz]

@newscpq said in Scheduled system downtime (21 March 2018), and updating mailbox settings:

@An_dz
are you serious?

I, or @Pesala, did not say the email was good @newscpq, I just clarified to @Gregor that the information was there. And @Pesala showed that he did receive the email. I also received the email just some hours before the shutdown. But that's something the Vivaldi employees have to improve, not me.

[GTLC]

@gwen-dragon said in Scheduled system downtime (21 March 2018), and updating mailbox settings:

I checked.

SMTP works with
Server Name: smtp.vivaldi.net
Port: 587
Connection security: STARTTLS
Authentication Method: Normal Password
User Name: Vivaldi login name

Works with Thunderbird.
It was a problem with the certificate store of my Thunderbird on Linux.

Can you please elaborate? My Thunderbird (52.7.0, Antergos Linux) refuses to accept 587 as the correct port and only works if port 465 is selected.

My Android email client only works with the stated port, 587, as officially stated. The discrepancy between has been causing some confusion, Do I need to update/flush/reboot Thunberbird's certificate store somehow?

[Pesala]

I can access my webmail account, but I can no longer fetch my emails for Vivaldi.net using Opera 12.18.

These are my server settings.

[Pesala]

@gwen-dragon I tried that. Still no joy.

Edit: It seems that the user name should be Pesala not pesala ??? The mail address is all lowercase.

[Pesala]

All seems to be well again now.