"Unable to decrypt with given backup encryption key". When I just downloaded it from my other device.
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Encryption Key is not working
Hello, I'm having an interesting issue that made me almost lose my mind thinking I was doing something wrong...
I've been a Vivaldi user for the past ~2 Years, unfortunately when I first made my account I did not pay close enough attention and never saved my 'Encryption Password'; on the other hand I've had my 'Encryption Key' saved in Google Drive the whole time, allowing me to back-up and sync other devices and even jump from different OS installs.
In brief, I'm now on an newer install of Fedora 39 and went to install Vivaldi, I log in just fine - and like all the other times I download the 'Encryption Key', and upload it to start syncing when it tells me it's unable to decrypt the sync data.
I was extremely confused since I knew that I knew I had the right file, nothing I tried has worked.I then remembered you can create a new backup key from your other logged in devices, I did just that: on my tablet I downloaded the 'Encryption Key', sent it to myself via email, and achieved the same result: "Unable to decrypt with given backup encryption key".
Any help or suggestions on this would be very much appreciated; and hopefully this helps someone if they're encountering a similar bug.
Clarifications & System Info:
I even tried checking the newly downloaded key against the old one I had with a checksum verification and they are the same.
Through looking in the forums and the internet in general, I have not found anyone else with this issue, and no extra information on how the key is handled. Unfortunately 90% of the search results led me to posts talking about the 'Encryption Password'.System Info:
Desktop Vivaldi package version: vivaldi-stable-6.7.3329.17-1.x86_64.rpm
OS: Fedora 39 x86_64
Android Vivaldi: 6.6.3291.89
OS: Android 13 -
Hi,
Same issue here. I just did a fresh Manjaro install on one of my devices, getting exactly the same error when I'm trying to load encryption key that I generated a few minutes earlier on my Windows PC.
System Info (key source):
OS: Windows 11 Version 21H2 (Build 22000.2538)
Vivaldi: 6.6.3271.61 (Stable channel) (64-bit)System Info(target):
OS: Manjaro 23.1.4 Vulcan (KDE)
Vivaldi: 6.7.3329.21 (Stable channel) stable (64-bit)Once I've upgraded Vivaldi on my desktop to 6.7.3329.17 (Stable channel) (64-bit) it doesn't generate an enctyption key at all - it goes through the motions, but doesn't actually save a file.
Sent a bug report as well. -
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Same here on MacOS Sonoma with a proper key, also tried to save a key from iOS where I'm logged in as well - same result "Unable to decrypt with given backup encryption key".
Vivaldi 6.7.3329.21 (Stable channel) (arm64)
Revision 797c9afbdac77f7476f053bfaaa24fbf4c2057f1
OS macOS Version 14.4.1 (Build 23E224) -
Looks like this bug has been fixed internally. After some internal testing it'll be released in Snapshot and Stable versions of Vivaldi.
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Hi,
The fixed version has been released.