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    We will be doing maintenance work on Vivaldi Translate on the 11th of May starting at 03:00 (UTC) (see the time in your time zone).
    Some downtime and service disruptions may be experienced.
    Thanks in advance for your patience.

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    Account lock

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    • K
      ksims1
      last edited by

      My email{ksims} retrieval suddenly started failing on 2/25 around 6:30pm EST. Though I had been able to access it successfully all day. It continually prompted to enter the password in both my Outlook as well as my Android mail client. I attempted to log in through the browser but, was informed that the account was locked. I thought I might be able to reset the password to unlock the account but, with the account locked, no password reset is possible.
      Looking through the help pages, the suggestion was to open a help request or open a forum entry for assistance. As I was unable to log into my account, I had to create a new account to compose this request.
      How can I get my account unlocked?
      Thank you

      luetage
      L
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      • gmg
        G
        gmg moved this topic from Mail on
      • luetage
        L
        luetage Supporters Soprano @ksims1
        last edited by

        @ksims1 The community can’t tell you why your account was locked. Contacting support is the better option in this case.

        github β—Š vfm

        K
        1 Reply Last reply
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        • K
          ksims1 @luetage
          last edited by

          @luetage
          Thank you for the reply. I have reached out and created 2 support tickets.
          This post was also a recommendation from the help pages as they surmised the support team might see this and be able to help sooner than later.

          1 Reply Last reply Reply Quote 0
          • kotan
            K
            kotan
            last edited by

            I have exactly the same problem on the same day. Support does not respond for the third day.

            1 Reply Last reply Reply Quote 0
            • jane.n
              J
              jane.n Vivaldi Team
              last edited by

              @ksims1, with access issues it's indeed best to reach out to our Support team directly. The community can help with questions about how to use features in the browser and services.
              @kotan, I know your and @ksims1's messages have been seen and the accounts are being looked into, so you should receive a reply soon.
              Thank you for your patience.

              kotan
              K
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              • kotan
                K
                kotan @jane.n
                last edited by

                @jane-n The issue is not resolved.

                jane.n
                J
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                • jane.n
                  J
                  jane.n Vivaldi Team @kotan
                  last edited by

                  @kotan, should be solved now. πŸ™‚

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