Solved Thunderbird Sent Timing Out {because of broken Sky DNS}

sandysinclair10

When sending, or attempting to send, an email using Thunderbird on a Windows 10 laptop I get a timed out error message

I have tried the server settings on Help pages but the problem persists.

is there a solution?

sandysinclair10

@Pathduck
I contacted Sky and turned off Internet protection and now everything is working. The Sky person I talked to hadn't heard of Vivaldi so I guess he'll be looking into it now

Thank you

sandysinclair10

Thank you for the quick response
I have two Gmail accounts, both working fine, using Thunderbird I set up a vivaldi mail account as I get a lot of stuff on the gmail accounts and wanted something for family so mails didn't get lost in the noise. This worked for both receive and send when I set it up at the backend of last year. Now I can receive but not send using the Vivaldi account on Thunderbird.

I tried all the settings I can see on Vivaldi mail Help, deleting and reconnecting the account on Thunderbird. I get a
Connecting to smtp.vivaldi.net message
then
Sending of the message failed.
The message could not be sent because the connection to Outgoing server (SMTP) smtp.vivaldi.net timed out. Try again.

Pathduck

@sandysinclair10 Are you using smtp.vivaldi.net, port 465 with SSL/TLS?

Do you have any network connection debugging tools on your system? Are you able to use telnet to connect to the server from a command prompt?`

> telnet smtp.vivaldi.net 465
Trying 31.209.137.12...
Connected to smtp.vivaldi.net.
Escape character is '^]'.
Connection closed by foreign host.

Or using PowerShell:

> Test-NetConnection smtp.vivaldi.net -Port 465

ComputerName     : smtp.vivaldi.net
RemoteAddress    : 31.209.137.12
RemotePort       : 465
InterfaceAlias   : Ethernet
SourceAddress    : 192.168.0.10
TcpTestSucceeded : True

sandysinclair10

@Pathduck said in Thunderbird Sent Timing Out:
Thak you,
Neither of those appear to be installed
I have tried both the STARTTLS and SSL/TLS settings shown in Vivaldi Mail help. Both give the same error

![alt text](image url)

Pathduck

@sandysinclair10 Well, the SMTP server is up and accepting connections, so something on your system or your ISP/network is blocking the access.

Powershell is always installed in Windows, it looks like you're in Win10 so it will be there.
https://www.digitalcitizen.life/ways-launch-powershell-windows-admin/

Telnet isn't always installed but is pretty easy to install as well.
https://www.technipages.com/windows-10-enable-telnet

Otherwise you'll have to enable debug logging in Thunderbird which is a lot more complicated.

sandysinclair10

Thanks Pathduck,
I found Powershell, I got this timed out response

sandysinclair10

I can ping 90.207.93.10 and get a reply

Pinging 90.207.93.10 with 32 bytes of data:
Reply from 90.207.93.10: bytes=32 time=27ms TTL=59

Pathduck

@sandysinclair10 Good, now we know what the problem is.

It's not the correct IP for the server.

There has been similar issues with ISPs or mandatory security software giving the wrong IP. Most recently orange.pl but from the IP it looks like you're using Sky?
https://forum.vivaldi.net/post/454973

If you run nslookup smtp.vivaldi.net 1.1.1.1 (to ask CloudFlare DNS instead )in the PS window you will get the correct IP.

> nslookup smtp.vivaldi.net 1.1.1.1
Server:  one.one.one.one
Address:  1.1.1.1

Non-authoritative answer:
Name:    smtp.vivaldi.net
Address:  31.209.137.12

Contact your ISP support and let them know about the problem.

sandysinclair10

Pathduck
That's correct, I'm using Sky now, moved location between setting up account and today.
I will contact Sky and see what they say.

Thank you for your help.

sandysinclair10

@Pathduck
I contacted Sky and turned off Internet protection and now everything is working. The Sky person I talked to hadn't heard of Vivaldi so I guess he'll be looking into it now

Thank you

Pathduck

@sandysinclair10 They really should fix their DNS and safelist the Vivaldi network instead of telling users to disable their security software.

If you can, keep pestering them to add Vivaldi's servers to their safelist so you can turn the protection back on

sandysinclair10

@Pathduck
They are not the easiest company to contact far less sort something like that out. But I think I can do something locally now I know where to look

sandysinclair10

That's an interesting question. I hadn't realised that that's what was happening.

Here in the UK there's a lot about internet security and social media trolling. ISPs can keep politicians, who are the least technically savvy people on the planet, happy by putting this sort of gateway in place.

"It's to protect the children don't you know"

Unfortunately lockdowns have shown that us Brits are happy to let the government protect us from ourselves by giving up all our rights that took several centuries to get in the first place