Standalone broken after update

Pathduck

@NichoUnited OK so I had a look at the log and the process listing.

One thing I call tell at the start, is that you're running a lot more security processes than just WebRoot on your system.

These are all WebRoot:

WRSkyClient.x64.exe           4448 WRSkyClient
WRCoreService.x64.exe         5904 WRCoreService
WRSA.exe                     11752 N/A

This one appears to be BattleEye AntiCheat: https://www.file.net/process/beservice.exe.html
This could definitely cause issues if the software thinks some unknown process is launching.

BEService.exe                 5636 BEService

This is MalwareBytes:
https://www.file.net/process/mbamservice.exe.html

MBAMService.exe               5784 MBAMService

Spybot S&D: https://www.file.net/process/sdfssvc.exe.html

SDFSSvc.exe                   5888 SDScannerService

Windows Defender (should be disabled by Windows when already running another AV?):

MsMpEng.exe                   5992 WinDefend

Something called Code42 Security: https://www.code42.com
Currently this Code42 thing would be the prime suspect, as there's a lot of activity from this process during the launch of Vivaldi.

Code42Service.exe            25388 Code42Service

There's obviously also a lot of activity from WebRoot as well so hard to tell.

You're also running Windows SmartScreen. SmartScreen is by default enabled on Win10 systems but might be an idea to disable it, at least just for testing. I've had the problem myself that SmartScreen would stop the launch of a program to send it for scanning, every time I launched it...

smartscreen.exe              17388 N/A

Also, I notice Dropbox seems to monitor the Vivaldi install folder. Maybe not such a good idea, possibly it could lock the folders from time to time and then cause the program to not start properly.

In addition I see some NAME NOT FOUND errors when Vivaldi is trying to read the file E:\DataEDrive\Vivaldi_Standalone\User Data\Local State. That file should exist, could you check?

I suggest you disable all unnecessary Security programs running, and if possible see if you can find ways to exclude the Standalone path from scanning. Even if the Stable is running fine, maybe some of them thinks the Vivaldi Snapshot is a false positive.

NichoUnited

Thanks @Pathduck for your suggestions.

Turned off Dropbox, Code42 (Crashplan Backup), MalewareBytes. Uninstalled SpyBot. Disabled WebRoot. Disabled Smartscreen.

There is no Local State file or Folder in E:\DataEDrive\Vivaldi_Standalone\User Data\

Still will only run the 2 processes briefly then stop.

Pathduck

@NichoUnited said in Standalone broken after update:

Turned off Dropbox, Code42 (Crashplan Backup), MalewareBytes. Uninstalled SpyBot. Disabled WebRoot. Disabled Smartscreen.

Good, we're trying to reduce the number of possible variables here, so the stuff running in the background potentially interfering the better.

There is no Local State file or Folder in E:\DataEDrive\Vivaldi_Standalone\User Data\

What does the folder actually contain?

Try clearing it all out, Vivaldi should then create any necessary files and folders on launching (if it launches...)

I guess I could suggest trying to reinstall the standalone, you've already done that I understand.
But maybe some software removed files from your installation directory as well. Compare the standalone Application folder to the one in the regular working install. Apart from SetupMetrics they should be mostly identical.

Pathduck

I also noticed references to the locale en-AU in the logs. Makes me think it's related to the following bug fixed in 3.3 RC1:

[Crash][Regression] Fails to start with Australian and Indian English locales (VB-70690)

I thought it was only for Linux but maybe not...

Try to reinstall with the 3.3 RC1:
https://vivaldi.com/blog/snapshots/desktop/vivaldi-3-3-rc-1-desktop/

NichoUnited

OMG!

@Pathduck You are patient and so helpful!!!! I so appreciate the effort. I am back up and running. My life is complete :face_with_stuck-out_tongue_winking_eye:

@Gwen-Dragon said in Standalone broken after update:

if you are from downunder AUS.

You make that sound like a bad thing

NichoUnited

One last question....I still have my old folder setup. Can I copy some of that to get back my settings?

NichoUnited

@Gwen-Dragon Hahaha.....just joking Gwen! Aussie sense of humour and all!!!

@Gwen-Dragon said in Standalone broken after update:

@NichoUnited I think you can copy from your backup the Default folder.

Thanks as usual @Gwen-Dragon !!

Pathduck

@NichoUnited No worries, happy to have figured it out finally

When I saw that "en-AU" in the log that was a real "aha!" moment!

And I think we all just assumed you to be a pommie with that user image

Steffie

@NichoUnited said in Standalone broken after update:

You make that sound like a bad thing

No, she did not. I don't know how you made that interpretation. There is a larger context here, to which @Gwen-Dragon was alluding, for which if you are using Locale: en_AU.UTF-8 it might directly relate to your problem. She even gave you the link to help you understand! Fwiw, read the threads for the preceding two Snapshots, & look for my posts [i unfortunately was bitten by this bug, then tested, experimented & documented my findings therein].

@Gwen-Dragon said in Standalone broken after update:

OH! I apologize, you see me ashamed

Lilo dear, you said nothing wrong, at all.

@Gwen-Dragon said in Standalone broken after update:

Is "Downunder" used as negative word for Australia?

No it's not used pejoratively, & you used it here in a perfectly valid way. It is indeed slang, & in fact it is generally applied in an affectionate way.

@Gwen-Dragon said in Standalone broken after update:

i could have asked @Steffie , she is from AUS

Nein, nicht wahr; ich bin eine Berliner.

@NichoUnited said in Standalone broken after update:

Hahaha.....just joking Gwen! Aussie sense of humour and all!!!

Oh noooooooooooooooo, but i've just done all this typing! Damnit, if only there was some way to remove superfluous verbiage without simply having to complete the posting process, despite being utterly redundant now. Sigh, tis such a shame nobody provided a way in this forum software...

NichoUnited

Hahahaha.....made for entertaining reading @Steffie !!

TbGbe · Win: Snapshot Vivaldi 7.4.3671.3

@Steffie said in Standalone broken after update:

Nein, nicht wahr; ich bin eine Berliner.

Berliner So Tasty !!

NichoUnited

@Pathduck said in Standalone broken after update:

And I think we all just assumed you to be a pommie with that user image

Watching all the United games live in Australia is not easy, I can assure you @Pathduck !!