Standalone broken after update

NichoUnited

@Gwen-Dragon Thanks for that info. Deleted the folder and installed in a normal folder. 2 processes seem to startup in the Task Mgr and then stop.

NichoUnited

@NichoUnited Hey Gwen-Dragon.

I didn't copy any data over at this stage. Install is E:\DataEDrive\Vivaldi_Standalone so it is a fresh install.

AV is Webroot. I have it disabled but still nothing. 2nd Monitor is on all the time. Nothing happening.

Pathduck

@NichoUnited Are you getting any crash dumps in AppData\Local\CrashDumps ?
Or User Data\Crashpad\reports under the standalone install?

In Task Manager, no vivaldi.exe processes are running?

Vivaldi standalone needs write permission to the User Data directory under the install, do you have any special permissions for the DataEDrive dir?

Try launching with arguments:
E:\DataEDrive\Vivaldi_Standalone\Application\vivaldi.exe --user-data-dir=%temp%\vivaldi

NichoUnited

@Gwen-Dragon Webroot is turned off

@Pathduck said in Standalone broken after update:

@NichoUnited Are you getting any crash dumps in AppData\Local\CrashDumps ?
Or User Data\Crashpad\reports under the standalone install?

There are Dump files...

In Task Manager, no vivaldi.exe processes are running?

Yes....red colours for the stable version.

Vivaldi standalone needs write permission to the User Data directory under the install, do you have any special permissions for the DataEDrive dir?

Everyone full control

Try launching with arguments:
E:\DataEDrive\Vivaldi_Standalone\Application\vivaldi.exe --user-data-dir=%temp%\vivaldi

Nothing happens.

Pathduck

@NichoUnited said in Standalone broken after update:

There are Dump files...

And the timestamp of these dump files are the same as the times you've tried starting it?

Yes....red colours for the stable version.

No idea what this means, unless red means it uses a large amount of CPU?
Try reproducing the issue with no Vivaldi processes running, close the regular stable version that works.

Everyone full control

I belive In Windows 10 NTFS drives the "Everyone" group applies to File Sharing, not local user access. Not even sure there is an "Everyone" group at all, except for external drives. Outside the special folders in C: there is "Users" and "Authenticated Users", plus "Administrators" and "SYSTEM", unless the user has set special permissions.

Is this a FAT32 drive, not NTFS? Is it an external drive?

It's strange that the test with another user data dir didn't work. But it might still be a permissions issue.
Please run the following command in a Command Prompt and post the output here:

icacls "E:\DataEDrive\Vivaldi_Standalone\User Data"

NichoUnited

Appreciate your time @Pathduck

@Pathduck said in Standalone broken after update:

And the timestamp of these dump files are the same as the times you've tried starting it?

Yes the timestamp is the same as when run.

@Pathduck said in Standalone broken after update:

No idea what this means, unless red means it uses a large amount of CPU?
Try reproducing the issue with no Vivaldi processes running, close the regular stable version that works.

Vivaldi Stable has the red icon as per below. Vivaldi Snapshot has always had a Black Icon with the white 'V'. I run it and 2 black Vivaldi Processes come up. The 2nd one shows a 'Suspended' status and then closes.

@Pathduck said in Standalone broken after update:

icacls "E:\DataEDrive\Vivaldi_Standalone\User Data"

C:\Users\Mark>icacls "E:\DataEDrive\Vivaldi_Standalone\User Data"
E:\DataEDrive\Vivaldi_Standalone\User Data Everyone:(I)(OI)(CI)(F)
BUILTIN\Administrators:(I)(F)
BUILTIN\Administrators:(I)(OI)(CI)(IO)(F)
NT AUTHORITY\SYSTEM:(I)(F)
NT AUTHORITY\SYSTEM:(I)(OI)(CI)(IO)(F)
NT AUTHORITY\Authenticated Users:(I)(M)
NT AUTHORITY\Authenticated Users:(I)(OI)(CI)(IO)(M)
BUILTIN\Users:(I)(RX)
BUILTIN\Users:(I)(OI)(CI)(IO)(GR,GE)

Successfully processed 1 files; Failed processing 0 files

Pathduck

@NichoUnited said in Standalone broken after update:

Vivaldi Stable has the red icon as per below. Vivaldi Snapshot has always had a Black Icon with the white 'V'.

Right, I misunderstood, I thought you meant the colours to the right, not the icon.

What is strange from your screenshot is that you have two "Vivaldi" while for me it would show up like this in the Win10 Task Manager:

It shows the parent process and the children below.
This is Windows 10 right? Or Windows 8.1?

Looks like your permissions are right, at least "Authenticated Users" have Modify.

No idea. Looks like we have to bring out the big guns.

First, please run the following command and paste the output here in a code block or on pastebin.com:
tasklist /svc

use a code block!

Then download Process Monitor and capture a log when you recreate the issue. Try to make it as fast as possible for a smaller log, and make sure to close all running Vivaldi processes before recreating. When saving, choose "All event" and PML log format. Then upload somewhere. Note that the log may contain some information on your system like user name and paths so if you're worried, upload it and send the link in a chat.

NichoUnited

@Pathduck

@Pathduck said in Standalone broken after update:

What is strange from your screenshot is that you have two "Vivaldi" while for me it would show up like this in the Win10 Task Manager:

I have the same in Win10. Shows like you have it in the 'Apps' section. Shows like I posted in the 'Background Processes' section.

Microsoft Windows [Version 10.0.19041.450]
(c) 2020 Microsoft Corporation. All rights reserved.

tasklist /svc

Image Name                     PID Services
========================= ======== ============================================
System Idle Process              0 N/A
System                           4 N/A
Secure System                   88 N/A
Registry                       156 N/A
smss.exe                       568 N/A
csrss.exe                      912 N/A
wininit.exe                   1004 N/A
csrss.exe                     1020 N/A
services.exe                   664 N/A
LsaIso.exe                     892 N/A
lsass.exe                      692 EFS, KeyIso, SamSs, VaultSvc
svchost.exe                   1116 PlugPlay
svchost.exe                   1140 BrokerInfrastructure, DcomLaunch, Power,
                                   SystemEventsBroker
fontdrvhost.exe               1164 N/A
winlogon.exe                  1260 N/A
fontdrvhost.exe               1308 N/A
svchost.exe                   1364 RpcEptMapper, RpcSs
svchost.exe                   1416 LSM
dwm.exe                       1484 N/A
svchost.exe                   1572 gpsvc
svchost.exe                   1584 TermService
svchost.exe                   1628 HvHost
svchost.exe                   1652 lmhosts
svchost.exe                   1684 NcbService
svchost.exe                   1692 TimeBrokerSvc
svchost.exe                   1780 Schedule
svchost.exe                   1832 hidserv
svchost.exe                   1880 ProfSvc
svchost.exe                   1888 SEMgrSvc
svchost.exe                   1980 EventLog
WRSA.exe                      2044 WRSVC
svchost.exe                    916 UserManager
svchost.exe                   2036 nsi
svchost.exe                   2088 Dhcp
svchost.exe                   2140 UmRdpService
svchost.exe                   2364 NlaSvc
svchost.exe                   2468 camsvc
svchost.exe                   2508 netprofm
svchost.exe                   2552 CertPropSvc
svchost.exe                   2560 StateRepository
svchost.exe                   2656 LanmanWorkstation
svchost.exe                   2720 WinHttpAutoProxySvc
svchost.exe                   2756 hns
svchost.exe                   2764 NcdAutoSetup
svchost.exe                   2812 SessionEnv
svchost.exe                   2896 fdPHost
svchost.exe                   2924 Dnscache
NVDisplay.Container.exe       3028 NVDisplay.ContainerLocalSystem
svchost.exe                   1876 nvagent
svchost.exe                   2892 FDResPub
svchost.exe                   2952 Winmgmt
svchost.exe                   3092 Themes
svchost.exe                   3104 SysMain
svchost.exe                   3112 EventSystem
svchost.exe                   3200 BFE, mpssvc
Memory Compression            3288 N/A
svchost.exe                   3332 SENS
svchost.exe                   3388 AudioEndpointBuilder
svchost.exe                   3396 FontCache
svchost.exe                   3496 SharedAccess
NVDisplay.Container.exe       3552 N/A
svchost.exe                   3776 DeviceAssociationService
dasHost.exe                   3812 N/A
svchost.exe                   3944 SSDPSRV
WRSkyClient.x64.exe           4448 WRSkyClient
svchost.exe                   4672 LanmanServer
svchost.exe                   4784 Audiosrv
svchost.exe                   4948 DusmSvc
svchost.exe                   4956 Wcmsvc
svchost.exe                   5092 AppXSvc
svchost.exe                   4300 WlanSvc
svchost.exe                   4908 ShellHWDetection
spoolsv.exe                   5160 Spooler
svchost.exe                   5268 CoreMessagingRegistrar
Act.Server.Host.exe           5540 ActService, ActSmartTaskService
atashost.exe                  5548 atashost
svchost.exe                   5556 DiagTrack
svchost.exe                   5572 CryptSvc
DbxSvc.exe                    5580 DbxSvc
mDNSResponder.exe             5588 Bonjour Service
HHCService.exe                5604 HHC7Service
HHCServiceMonitor.exe         5612 HHC7ServiceMonitor
svchost.exe                   5620 IKEEXT
NRecord.exe                   5628 NPVR Recording Service
BEService.exe                 5636 BEService
escsvc64.exe                  5644 EpsonScanSvc
scsiaccess.exe                5692 ScsiAccess
svchost.exe                   5700 SstpSvc
E_S60RPB.EXE                  5708 EPSON_PM_RPCV4_06
svchost.exe                   5716 wscsvc
svchost.exe                   5736 DPS
svchost.exe                   5752 TrkWks
nvcontainer.exe               5764 NvContainerLocalSystem
RtkAudUService64.exe          5772 RtkAudioUniversalService
MBAMService.exe               5784 MBAMService
sqlservr.exe                  5792 MSSQL$ACT7
svchost.exe                   5800 iphlpsvc
SpokesUpdateService.exe       5812 PlantronicsUpdateService
SonosLibraryService.exe       5820 SonosLibraryService
svchost.exe                   5828 WpnService
svchost.exe                   5852 stisvc
Plex Update Service.exe       5872 PlexUpdateService
pia-service.exe               5880 PrivateInternetAccessService
SDFSSvc.exe                   5888 SDScannerService
SearchIndexer.exe             5896 WSearch
WRCoreService.x64.exe         5904 WRCoreService
mqsvc.exe                     5940 MSMQ
svchost.exe                   5948 W32Time
OfficeClickToRun.exe          5964 ClickToRunSvc
SamsungRapidSvc.exe           5972 SamsungRapidSvc
MsMpEng.exe                   5992 WinDefend
sqlbrowser.exe                6004 SQLBrowser
SDUpdSvc.exe                  6024 SDUpdateService
vmcompute.exe                 6124 vmcompute
TeamViewer_Service.exe        6504 TeamViewer
svchost.exe                   6544 TapiSrv
SDWSCSvc.exe                  6552 SDWSCService
GamingServicesNet.exe         6584 GamingServicesNet
GamingServices.exe            6600 GamingServices
svchost.exe                   7024 WdiServiceHost
svchost.exe                   7400 CmService
pg_ctl.exe                    7428 postgresql-x64-9.5
svchost.exe                   7444 DispBrokerDesktopSvc
svchost.exe                   8128 WdiSystemHost
svchost.exe                   9240 RasMan
svchost.exe                  10480 wlidsvc
postgres.exe                 10716 N/A
conhost.exe                  10808 N/A
svchost.exe                   9356 PolicyAgent
wmpnetwk.exe                  9332 WMPNetworkSvc
rundll32.exe                  9904 N/A
svchost.exe                   9956 DeviceInstall
postgres.exe                  9892 N/A
postgres.exe                 11516 N/A
postgres.exe                 11540 N/A
postgres.exe                 11596 N/A
postgres.exe                 11764 N/A
postgres.exe                 11928 N/A
WmiPrvSE.exe                 12612 N/A
svchost.exe                  13428 StorSvc
svchost.exe                  13800 ClipSVC
svchost.exe                  13864 upnphost
svchost.exe                  14060 InstallService
svchost.exe                  14268 RmSvc
svchost.exe                  11588 WbioSrvc
svchost.exe                  11584 NgcSvc
svchost.exe                  14096 NgcCtnrSvc
SearchProtocolHost.exe       12276 N/A
SearchFilterHost.exe         11468 N/A
svchost.exe                  15220 PcaSvc
WRSA.exe                     11752 N/A
mbamtray.exe                  9220 N/A
vmmem                        15092 N/A
TeamViewer.exe               13416 N/A
nvcontainer.exe               5480 N/A
svchost.exe                  14876 XblAuthManager
sihost.exe                   14868 N/A
svchost.exe                  14924 CDPUserSvc_162161
svchost.exe                  10580 WpnUserService_162161
OC_GURU.exe                   8992 N/A
taskhostw.exe                14180 N/A
svchost.exe                  15108 TokenBroker
svchost.exe                  15452 TabletInputService
ctfmon.exe                   15612 N/A
svchost.exe                  15744 AarSvc_162161
svchost.exe                  15960 CDPSvc
SpeechRuntime.exe            16348 N/A
NVIDIA Web Helper.exe        16400 N/A
dllhost.exe                  16512 N/A
tv_w32.exe                   16684 N/A
tv_x64.exe                   16740 N/A
GoogleCrashHandler.exe       16832 N/A
GoogleCrashHandler64.exe     16920 N/A
explorer.exe                 17212 N/A
svchost.exe                  15528 cbdhsvc_162161
PowerToys.exe                14828 N/A
StartMenuExperienceHost.e    16296 N/A
RuntimeBroker.exe            15544 N/A
SearchApp.exe                17168 N/A
ColorPicker.exe              17768 N/A
RuntimeBroker.exe            17780 N/A
svchost.exe                  18068 LicenseManager
SettingSyncHost.exe          14604 N/A
RuntimeBroker.exe            13476 N/A
PowerLauncher.exe            11396 N/A
conhost.exe                  18984 N/A
svchost.exe                  18620 OneSyncSvc_162161,
                                   PimIndexMaintenanceSvc_162161,
                                   UnistoreSvc_162161, UserDataSvc_162161
YourPhoneServer.exe          18516 N/A
smartscreen.exe              17388 N/A
SecurityHealthSystray.exe     3656 N/A
SecurityHealthService.exe    15976 SecurityHealthService
LCore.exe                     7064 N/A
audiodg.exe                  11564 N/A
Everything.exe                2452 N/A
RtkAudUService64.exe          2112 N/A
SamsungRapidApp.exe           1124 N/A
SamsungMagician.exe          17368 N/A
Snagit32.exe                  2004 N/A
crashpad_handler.exe          5288 N/A
svchost.exe                  17876 Appinfo
SnagPriv.exe                  5280 N/A
logitechg_discord.exe         3176 N/A
SnagitEditor.exe             19668 N/A
crashpad_handler.exe         19700 N/A
Code42Desktop.exe            20016 N/A
Code42Desktop.exe            20228 N/A
Code42Desktop.exe            20276 N/A
CallCenter.exe               19752 N/A
googledrivesync.exe          19624 N/A
googledrivesync.exe          13668 N/A
update_notifier.exe          20052 N/A
E_YATIKDE.EXE                19580 N/A
EPSDNMON.EXE                 20588 N/A
Dropbox.exe                  20708 N/A
Dropbox.exe                  20736 N/A
Dropbox.exe                  20796 N/A
copyq.exe                    21108 N/A
copyq.exe                    21196 N/A
WmiPrvSE.exe                 20696 N/A
explorer.exe                 20944 N/A
PLTHub.exe                   22080 N/A
QtWebEngineProcess.exe       21516 N/A
QtWebEngineProcess.exe       21756 N/A
EEventManager.exe            18540 N/A
SDTray.exe                   20548 N/A
ISPA.exe                     10772 N/A
QtWebEngineProcess.exe       22540 N/A
Taskmgr.exe                   5468 N/A
svchost.exe                   6224 BITS
vivaldi.exe                  22612 N/A
vivaldi.exe                  23308 N/A
vivaldi.exe                  12680 N/A
vivaldi.exe                  13456 N/A
vivaldi.exe                  22764 N/A
vivaldi.exe                  22936 N/A
vivaldi.exe                  23008 N/A
vivaldi.exe                  23020 N/A
vivaldi.exe                   4496 N/A
vivaldi.exe                   6940 N/A
vivaldi.exe                  23220 N/A
vivaldi.exe                   5260 N/A
vivaldi.exe                   5732 N/A
vivaldi.exe                  20268 N/A
vivaldi.exe                  23152 N/A
vivaldi.exe                   6064 N/A
ApplicationFrameHost.exe     19928 N/A
WinStore.App.exe             23548 N/A
vivaldi.exe                  22680 N/A
vivaldi.exe                  23076 N/A
vivaldi.exe                   7288 N/A
vivaldi.exe                   9320 N/A
vivaldi.exe                  20608 N/A
vivaldi.exe                  20656 N/A
vivaldi.exe                  20688 N/A
RuntimeBroker.exe            23700 N/A
vivaldi.exe                  18772 N/A
svchost.exe                  24008 wuauserv
TextInputHost.exe            16144 N/A
SystemSettings.exe           24004 N/A
Calculator.exe               19960 N/A
vivaldi.exe                  19440 N/A
act.web.api.hosting.exe      23336 ActWebApiService
YourPhone.exe                21864 N/A
RuntimeBroker.exe            24396 N/A
RuntimeBroker.exe            24864 N/A
RuntimeBroker.exe            24728 N/A
RuntimeBroker.exe            25212 N/A
Code42Service.exe            25388 Code42Service
WWAHost.exe                   1276 N/A
svchost.exe                  25384 DoSvc
LogiRegistryService.exe      18864 LogiRegistryService
dllhost.exe                   3004 N/A
SgrmBroker.exe                6388 SgrmBroker
sqlwriter.exe                17064 SQLWriter
svchost.exe                   3956 UsoSvc
Code42Desktop.exe            23980 N/A
Video.UI.exe                 19196 N/A
RuntimeBroker.exe            20112 N/A
svchost.exe                  23900 WaaSMedicSvc
sppsvc.exe                   24504 sppsvc
svchost.exe                   9968 NetSetupSvc
RuntimeBroker.exe              900 N/A
dllhost.exe                   2776 N/A
dllhost.exe                  23132 N/A
cmd.exe                      25440 N/A
conhost.exe                   2404 N/A
tasklist.exe                  1912 N/A

Hopefully all correct and will try to send Process Monitor link via chat!

Pathduck

@NichoUnited OK so I had a look at the log and the process listing.

One thing I call tell at the start, is that you're running a lot more security processes than just WebRoot on your system.

These are all WebRoot:

WRSkyClient.x64.exe           4448 WRSkyClient
WRCoreService.x64.exe         5904 WRCoreService
WRSA.exe                     11752 N/A

This one appears to be BattleEye AntiCheat: https://www.file.net/process/beservice.exe.html
This could definitely cause issues if the software thinks some unknown process is launching.

BEService.exe                 5636 BEService

This is MalwareBytes:
https://www.file.net/process/mbamservice.exe.html

MBAMService.exe               5784 MBAMService

Spybot S&D: https://www.file.net/process/sdfssvc.exe.html

SDFSSvc.exe                   5888 SDScannerService

Windows Defender (should be disabled by Windows when already running another AV?):

MsMpEng.exe                   5992 WinDefend

Something called Code42 Security: https://www.code42.com
Currently this Code42 thing would be the prime suspect, as there's a lot of activity from this process during the launch of Vivaldi.

Code42Service.exe            25388 Code42Service

There's obviously also a lot of activity from WebRoot as well so hard to tell.

You're also running Windows SmartScreen. SmartScreen is by default enabled on Win10 systems but might be an idea to disable it, at least just for testing. I've had the problem myself that SmartScreen would stop the launch of a program to send it for scanning, every time I launched it...

smartscreen.exe              17388 N/A

Also, I notice Dropbox seems to monitor the Vivaldi install folder. Maybe not such a good idea, possibly it could lock the folders from time to time and then cause the program to not start properly.

In addition I see some NAME NOT FOUND errors when Vivaldi is trying to read the file E:\DataEDrive\Vivaldi_Standalone\User Data\Local State. That file should exist, could you check?

I suggest you disable all unnecessary Security programs running, and if possible see if you can find ways to exclude the Standalone path from scanning. Even if the Stable is running fine, maybe some of them thinks the Vivaldi Snapshot is a false positive.

NichoUnited

Thanks @Pathduck for your suggestions.

Turned off Dropbox, Code42 (Crashplan Backup), MalewareBytes. Uninstalled SpyBot. Disabled WebRoot. Disabled Smartscreen.

There is no Local State file or Folder in E:\DataEDrive\Vivaldi_Standalone\User Data\

Still will only run the 2 processes briefly then stop.

Pathduck

@NichoUnited said in Standalone broken after update:

Turned off Dropbox, Code42 (Crashplan Backup), MalewareBytes. Uninstalled SpyBot. Disabled WebRoot. Disabled Smartscreen.

Good, we're trying to reduce the number of possible variables here, so the stuff running in the background potentially interfering the better.

There is no Local State file or Folder in E:\DataEDrive\Vivaldi_Standalone\User Data\

What does the folder actually contain?

Try clearing it all out, Vivaldi should then create any necessary files and folders on launching (if it launches...)

I guess I could suggest trying to reinstall the standalone, you've already done that I understand.
But maybe some software removed files from your installation directory as well. Compare the standalone Application folder to the one in the regular working install. Apart from SetupMetrics they should be mostly identical.

Pathduck

I also noticed references to the locale en-AU in the logs. Makes me think it's related to the following bug fixed in 3.3 RC1:

[Crash][Regression] Fails to start with Australian and Indian English locales (VB-70690)

I thought it was only for Linux but maybe not...

Try to reinstall with the 3.3 RC1:
https://vivaldi.com/blog/snapshots/desktop/vivaldi-3-3-rc-1-desktop/

NichoUnited

OMG!

@Pathduck You are patient and so helpful!!!! I so appreciate the effort. I am back up and running. My life is complete :face_with_stuck-out_tongue_winking_eye:

@Gwen-Dragon said in Standalone broken after update:

if you are from downunder AUS.

You make that sound like a bad thing

NichoUnited

One last question....I still have my old folder setup. Can I copy some of that to get back my settings?

NichoUnited

@Gwen-Dragon Hahaha.....just joking Gwen! Aussie sense of humour and all!!!

@Gwen-Dragon said in Standalone broken after update:

@NichoUnited I think you can copy from your backup the Default folder.

Thanks as usual @Gwen-Dragon !!

Pathduck

@NichoUnited No worries, happy to have figured it out finally

When I saw that "en-AU" in the log that was a real "aha!" moment!

And I think we all just assumed you to be a pommie with that user image

Steffie

@NichoUnited said in Standalone broken after update:

You make that sound like a bad thing

No, she did not. I don't know how you made that interpretation. There is a larger context here, to which @Gwen-Dragon was alluding, for which if you are using Locale: en_AU.UTF-8 it might directly relate to your problem. She even gave you the link to help you understand! Fwiw, read the threads for the preceding two Snapshots, & look for my posts [i unfortunately was bitten by this bug, then tested, experimented & documented my findings therein].

@Gwen-Dragon said in Standalone broken after update:

OH! I apologize, you see me ashamed

Lilo dear, you said nothing wrong, at all.

@Gwen-Dragon said in Standalone broken after update:

Is "Downunder" used as negative word for Australia?

No it's not used pejoratively, & you used it here in a perfectly valid way. It is indeed slang, & in fact it is generally applied in an affectionate way.

@Gwen-Dragon said in Standalone broken after update:

i could have asked @Steffie , she is from AUS

Nein, nicht wahr; ich bin eine Berliner.

@NichoUnited said in Standalone broken after update:

Hahaha.....just joking Gwen! Aussie sense of humour and all!!!

Oh noooooooooooooooo, but i've just done all this typing! Damnit, if only there was some way to remove superfluous verbiage without simply having to complete the posting process, despite being utterly redundant now. Sigh, tis such a shame nobody provided a way in this forum software...

NichoUnited

Hahahaha.....made for entertaining reading @Steffie !!

TbGbe · Win: Snapshot Vivaldi 7.4.3671.3

@Steffie said in Standalone broken after update:

Nein, nicht wahr; ich bin eine Berliner.

Berliner So Tasty !!

NichoUnited

@Pathduck said in Standalone broken after update:

And I think we all just assumed you to be a pommie with that user image

Watching all the United games live in Australia is not easy, I can assure you @Pathduck !!