21.12.24 | Sync'd Data Lost + New Encryption Key

[HydraITJO]

This post is deleted!

[ilcieloprima]

@tcltk Thanks for the reply. Yes I have sync on another device but nothing, it's all blank...no notes...

[HydraITJO]

Greetings!

Recently, the Vivaldi team did some upgrades on their servers. However, when they finished (today) after approximately 2 weeks or so, I couldn't find my previous sessions, nor the extensions. Only Got my bookmarks and passwords back.

Did anyone else face this issue? And if so, is there anyway we can get them back? This is really frustrating, and slowing down my workflow.

[Zalex108]

Hi,
Sync server got blank from previous data
Now the Sync data circuit should be done again:

1. Add a New Encryption Password
2. Sync a Full Profile to Server
3. Sync other partial, new devices to add / receive the Data.

If you sync first from a new device, no data will be downloaded.

--

Sync never was intended as a Backup, just as a service to merge and synchronize account's data.

For future backups

--
Avoid Data loss
Follow the Backup | Reset links below

---

Vivaldi Backup | Reset + Extra Steps

[tcltk]

@HydraITJO

I cannot be of good help as my synchronization is fairly simple ( no opened tabs, no extensions, no history). Have you checked that for extensions for instance, those are set "on" on the device where they are installed ?

[Vodoinstalater]

This post is deleted!

[Imruska]

Hello everyone!
I also got my bookmarks and passwords when the synchronization worked briefly 3 days ago. I didn't lose anything with yesterday's launch either. I'm glad it's working again and I know it was worth the wait, because Vivaldi is the best browser for me. Thanks to the team for their hard work.

[ianmacd]

Device names are missing under the cloud icon's drop-down menu since the return of sync.

The names are still intact on the devices in question, but are no longer displayed.

Is there a known fix for this?

[mib2berlin]

@ianmacd
Hi, if other users can reproduce it, I cant.

Vivaldi 7.0.3495.27, Opensuse Linux.
Please check the windows panel if the names are there.

[Dantesoft]

(I think my issue is different from Vivaldi Sync service coming back online and people with new installations missing their previously syncʼd data, but feel free to merge this into that thread if it's more appropriate.)

I woke up today to my Vivaldi 7.0.3505.121 for Android 13; SM-A715F Build/TP1A.220624.014 (last updated on 14 December) having forgotten all Password Manager passwords other than the Vivaldi Account one..

https://i.ibb.co/SKg0yMN/Screenshot-20241222-141319-Vivaldi.png

.. and now Iʼm afraid to start Vivaldi Desktop for fear itʼll forget local passwords there also.

Should I just wait?
Vivaldi Android reports “Sync: Inactive” and tapping Manage prompts to create an encryption password.

Shouldnʼt the sync service coming back online just mean that it may have forgotten some stored data, but data on usersʼ devices is safe and untouched?

PS: cookies are still here, so I can access several recently visited online sites; local bookmarks are still there; notes are still there; Synced Tabs is empty, and Iʼm pretty sure I could see my other devices tabs there even during the outage

[ianmacd]

@mib2berlin Interesting.

My screenshot was of the same panel as yours, but as you can see, the device names aren't shown on mine; and it's the same across all of my devices, including a brand new device added only today.

[Zalex108]

@Dantesoft

Passwords remains on 3 checked profils on Android.

Check at vivaldi://Sync-Internals

[mib2berlin]

@ianmacd
Yes I see, I added a another Windows device and it show all other devices.

The only way to resolve this is to delete the remote data on the sync server, then the device list is wiped.
If you do so you have to re login on all devices.
What's about the windows panel?

[ianmacd]

@mib2berlin said in 21.12.24 | Sync'd Data Lost + New Encryption Key:

The only way to resolve this is to delete the remote data on the sync server, then the device list is wiped.

But given that the sync service was restored only yesterday, and that a new encryption key was needed to resume syncing, I must have already started again yesterday with a brand new device list.

It's not clear that wiping my data again would solve the issue, and given the risk of accidental data loss, I am very reluctant to casually delete the remote data, in case that blank slate then syncs to my master machine and also removes my local data.

[mib2berlin]

@ianmacd
Deleting the remote data doesn't delete anything local, I have done this many may times.
But with this chaos the last few days I understand your consider.
I have no other solution.

[Dantesoft]

@Zalex108 said in 21.12.24 | Sync'd Data Lost + New Encryption Key:

Passwords remains on 3 checked profils on Android.

Check at vivaldi://Sync-Internals

I have nothing showing up there:
https://i.ibb.co/PDmJWPz/Screenshot-20241222-163715-Vivaldi.png

[ianmacd]

@mib2berlin Well, I trusted your experience and tried your solution, but it has not solved the issue.

After adding a second device to sync, this is what I see on the first device:

As you can see, the name is still blank.

[Zalex108]

@Dantesoft said in 21.12.24 | Sync'd Data Lost + New Encryption Key:

@Zalex108 said in 21.12.24 | Sync'd Data Lost + New Encryption Key:

Passwords remains on 3 checked profils on Android.

Check at vivaldi://Sync-Internals

I have nothing showing up there:
https://i.ibb.co/PDmJWPz/Screenshot-20241222-163715-Vivaldi.png

That's not the same place.
Go to the mentioned url.

vivaldi://Sync-Internals

[Dantesoft]

@Zalex108 said in 21.12.24 | Sync'd Data Lost + New Encryption Key:

vivaldi://Sync-Internals

Still nothing: https://i.ibb.co/23dcgLr/Screenshot-20241222-165927-Vivaldi.png

[Zalex108]

@Dantesoft

Check your V Version is up to date.
Close session, restart and relogin.

Check Passwords again.