07/12/24 | Sync Doesn't Work

DoctorG

@Catweazle Oh, yes.

DoctorG

️ Please do not report bugs to Vivaldi bug report page!

Server Team is working, repair is in progress.

More reports do not speed-up server maintenance.

mithradates27

They say it should be working, but I cannot get the Sync to work for whatever reason.

DoctorG

@mithradates27 The server's issue is not completely fixed yet.

mithradates27

@DoctorG Roger that Doc

mithradates27

Looks like it is still not working

Cretec

@DoctorG When you cannot log in to even start a sync is absolutely a big deal. The backup is not even something I am worried about.

This happened just over a month ago, so while sure it may not be something that is a normal occurrence, twice in about a month is not a good sign. I have worked in and ran large systems and dealt with large data for decades, this should not happen and tells me that there is no viable disaster recovery plan at all.

Catweazle

@Cretec, I understand it, but shit happens. Even big Companies like Google and M$ had similar issues in the past. Cheers up to the Vivaldi team which is working in it even after working hours and at weekend to fix it and saving our data.

Cretec

@Catweazle It is the almost same pattern for the issue that happened around a month ago is what bothers me. Sure, big companies have downtime, generally not for 24 hour periods, however. Reliability is key for use beyond basic personal browsing. If I didn't care for Vivaldi and what they bring to the current browser market, I wouldn't make a fuss. But being someone who has been on the other side of these issues, it is frustrating to see the lack of DR readiness. Unfortunately, it does not seem they have the budget to put in a proper architecture for this type of issue.

mccfrank

I guess that's the downside of free and open source software. Running a server is not cheap. I don't know how big or small Vivaldi's budget is but the whole operation must be exppensive.

yngve

@Cretec What happened at the end of October what that the Sync server needed urgent emergency maintenance, which could not be done while the Sync server was online, and that was an operation that would take a while (more than a day, as it turned out).

In the current case, which is unrelated, something happened yesterday that overloaded the servers (and AFAIK still do), and the sysadmins are still working to figure out what happened and how to fix it.

You can follow the current status at https://vivaldistatus.com/ .

Catweazle

@yngve, I'm sorry for the bad weekend you have ahead, I hope you find where is the fail soon

Viqsi

Is there anything like a timetable for when sync might be expected to be working again? I was planning on doing a migration from one primary personal system to another this weekend and expected to be able to make use of Vivaldi sync as one of the little things that would make such a stressful operation just a little bit easier; instead I've been stymied by this seemingly unprecedented extended downtime, and it's rather exasperating.

Zalex108

@Viqsi

Hi,
Expect it during workdays.

The problem happened on Friday late, being it seems more difficult than other times, seems reasonable to expect that it will be addressed after the weekend.

barbudo2005

1.- Now you know, when you have sync problems, check the status at https://vivaldistatus.com

2.- If the status tells you that there is a server problem, wait patiently one day if it is during the week and three days if it is friday.

Wow, second time for a very prolonged sync downtime in just over a month. This is not good and is concerning.

3.- Don't make such a fuss, it's not so terrible.

Cretec

@yngve Good to know, but obviously still something that should be looked into. Neither should be able to bring down a system like this. It should be proper failover and load balancing to avoid things like this. Would take some re-architecting, for sure. I have had to do this for our systems we run, that cannot go down.

In any case, I know everyone is working their butts off to get this current issue fixed. It was just annoying as it stopped some of my guys from being able to get into their systems as they were on different computers.

@barbudo2005 it is when it literally stops people from working. General personal use absolutely correct. Everyone's use case is different. We had to resort to some, not so secure, methods to get my team going.

npro

This post is deleted!

mimismum

@Viqsi

I assure you. You are not alone.

At least I made a blog post out of this. Maybe another one later when Sync starts to work, to report how my attempt at migration is going.

mimismum

@yngve

Please thank the team for their hard work.

Could you also ask the team about situation re creation of a new sync account. Should I stop trying for now until all clear is given?

It was a perfect storm for me purchasing a new laptop on Black Friday sale, picked up from store a week later and started migrating about the same time this issue started.

Actually this increased load on sync servers could be a direct result of this year's Black Friday sale. (Apparently BF spending this year is a lot more than previous year, according to NZ local media.)

Thanks again for your teams' hard work.

cc to @daniel

MM

DoctorG

Seems that replicating sync databases onto new database servers for better load balancing could take more time than expected by us normal users.
So we have to wait.