[SOLVED] Mail client not syncing with IMAP server properly
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@edwardp said in Mail client not syncing with IMAP server properly:
The Socket Closed unexpectedly error is from the remote IMAP server, it is not a Vivaldi issue. I see this quite a bit from Yahoo/AOL servers.
But it IS a Vivaldi issue if Vivaldi is the only client that can't recover from those disconnections. And it is.
My experience with this error, is that it eventually clears on its own.
If my other mail clients experience this at all, I don't notice it. After days waiting for it to "eventually clear on its own" Vivaldi still has the same issues. How long does it take to "eventually" clear up when you have experienced this?
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@Th30philus said in Mail client not syncing with IMAP server properly:
@edwardp said in Mail client not syncing with IMAP server properly:
The Socket Closed unexpectedly error is from the remote IMAP server, it is not a Vivaldi issue. I see this quite a bit from Yahoo/AOL servers.
But it IS a Vivaldi issue if Vivaldi is the only client that can't recover from those disconnections. And it is.
My experience with this error, is that it eventually clears on its own.
If my other mail clients experience this at all, I don't notice it. After days waiting for it to "eventually clear on its own" Vivaldi still has the same issues. How long does it take to "eventually" clear up when you have experienced this?
As Vivaldi checks for e-mail, if the connection between the two succeeds, no error has occurred and you should receive any waiting e-mail. There is no way to put a timeframe on when this clears up. I have seen this error popup repeatedly, while other times, it doesn't. It's random.
When I previously used Thunderbird, if the same error occurred, Thunderbird did not display the error. Perhaps it's not designed to display that error.
Here is a thread on the same subject from 2022.
If you feel it's a bug in Vivaldi, please submit a bug report and post the bug report number (VB-xxxxxx) in this thread.
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@edwardp
I don't look at error messages or logs in my other clients. My other clients may log those errors or not. I don't know. I've never had a need to look at the error log because everything just works as expected, unlike Vivaldi.If Vivaldi is successfully recovering from these disconnection errors, then that is not the source of my problem, because I continue to experience significant syncing failure with Vivaldi, and only with Vivaldi.
If, on the other hand, these disconnections are the source of the sync errors and it is a server problem, then Vivaldi is the only client that is unable to recover from those server errors, since it is the only client I have used that has sync issues.
Either way, signs point to Vivaldi as the source of the problem.
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@Th30philus said in Mail client not syncing with IMAP server properly:
What I observed is that there were ~1,000 messages generated every 20 seconds or so, about 6-10 of which in the same time period were one of 3 varieties of "Error: Socket Closed unexpectedly." Vivaldi did sync the first couple of read status changes, but then it wouldn't sync anymore
I think at this point the best way forward is to summarize the connection info in the log you got in a bug report - after all with the exception of @ltgorm chiming in at some point earlier we are just users here and it seems to me that some development team members need to take a closer look at the log info.
When it comes to mail clients, Vivaldi is still relatively young, and while we have seen it come a long way in the last 1-2years there is probably still the odd connection issue to iron out - if only to reestablish shaky connections to be up to part with other clients in that regard. Your help here is appreciated!
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@WildEnte
I already opened 2 bug reports for the issues in this thread. One for deletion syncing, and another for read status syncing. I've never received any response except in this thread. -
@Th30philus
Hi, do you get the confirmation mails for the reports?
If you have the bug numbers I can check the status.Cheers, mib
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If VB-100095 is one of them, there is no log information attached and per given steps it was not reproducible...
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One more thought: of this is your own mail server, maybe you could set up a dummy email account and send the login details (along with excerpts of your connection drop server logs) to your bug's email address. If testing with other dovecot servers does not reproduce the issue, maybe it's possible to reproduce it with yours...?
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I think it is pretty obvious that this is our bad. These socket errors have been a problem since day one. But much more so on some servers / connetions than others. We need to get our act together on this. I have already had some stabs at this but there is still some way to go. I am currently looking into other matters but I want to get to this sooner than later. I really appreciate all the time and effort you spend on trying to debug this and I am sorry for not being of more help so far.
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Yes, VB-100095 was one of them. VB-100094 was the other.
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@Th30philus
VB-100094, tester mention read sync does only work if you enable Automatically mark as read or do this manually.
Do you view your mails or do you mark them as read? -
@WildEnte said in Mail client not syncing with IMAP server properly:
One more thought: of this is your own mail server, maybe you could set up a dummy email account and send the login details (along with excerpts of your connection drop server logs) to your bug's email address. If testing with other dovecot servers does not reproduce the issue, maybe it's possible to reproduce it with yours...?
I own the domain and I am able to create new mail accounts. But I don't own the server. The dovecot server is under the control of the shared hosting provider (Namecheap).
I think that your proposal is great. I'm happy to create a dummy address on the server for bug testing. Are you involved in testing bug reports? If so, do you know which bug report I should submit the dummy address info to?
Vivaldi Stable on Windows 11 and Android 14
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@mib3berlin said in Mail client not syncing with IMAP server properly:
@Th30philus
VB-100094, tester mention read sync does only work if you enable Automatically mark as read or do this manually.
Do you view your mails or do you mark them as read?My habit would be to view them and allow the "automatically mark as read" to do its work. But I have also tried manually marking messages as read before viewing. Both methods fail to sync to my server.
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@Th30philus
I add a comment and add a link to this tread to VB-100094, it is marked as related to VB-100095 already.
I would add the dummy account to the VB-100094 report, it mention the Dovecot server but you could wait for @WildEnte comment.
I am a Vivaldi tester and check often mail issues but he is more familiar with mail server issues.Cheers, mib
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@Th30philus said in Mail client not syncing with IMAP server properly:
Are you involved in testing bug reports? If so, do you know which bug report I should submit the dummy address info to?
Like @mib3berlin I am a volunteer tester trying to act as a first line of defense for the devs by checking incoming mail bug reports. The bug tracker is not open but some folks with NDAs (the Sopranos, see https://vivaldi.net/about/) have access to the externally reported bug reports.
@mib3berlin gives me a bit too much credit saying that I know more about connection issues (I don't :-)) but in this case we just need to reproduce the issue somehow in order for the devs to have a specific test case, and we can usually give a bit better log information from our testing than the average user.
Please send the login details to the bug confirmation email address of either of your reported bugs VB-100094 or VB-100095 (Password maybe in a separate email, these are not encrypted mails). Note that I'm usually only able to test on weekends and the odd evening. Also, given lgtorm's reply above, they seem to be generally aware of some issues that need to be ironed out, so resolution will depend on their priorities and ability to spend time on the issue.
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@WildEnte dummy email, password, and server connection info sent.
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Same as @Th30philus , I experience the same issue. I'm on the last version of Vivaldi (6.4.3160) and I'm trying to do this with gmx.net 's IMAP. My local client syncs with the server if I read the email elsewhere, but when I read it from Vivaldi locally, the server is not updated. This is a crucial limitation for me that I read email from different computers. Happy to know when there is an update on this bug
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Vivaldi 6.4.3160.47 (Stable channel) stable (64-bit)
Mine is hit and miss. I just realized I have over 30 unsent emails. There was one error message that popped up and then went away earlier today. All my accounts - hosted domains and gmail - are all unable to send - can only receive.
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Corrected - even my vivaldi.net email cant send.
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@axelsoto Hopefully the devs will figure this out. Initially, I thought it was the remote server causing this, since the errors I was seeing, implied that it was the remote IMAP server dropping the connection, not Vivaldi Mail.
I have a GMX (.com) account, but have yet to experience the same error occur with them.
