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    We will be doing maintenance work on Vivaldi Translate on the 11th of May starting at 03:00 (UTC) (see the time in your time zone).
    Some downtime and service disruptions may be experienced.
    Thanks in advance for your patience.

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    4. Cannot sync after reinstall.

    Cannot sync after reinstall.

    Vivaldi for Windows
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    • S
      Samoshi
      last edited by

      After using windows 11 for way too long, I was done with it and went back to windows 10. I saved all I needed and installed windows 10. I deleted everything, including browsers and their data. I checked beforehand that my sync was active and deleted everything. Upon downloading vivaldi on windows 10, I press sync and nothing happens. Not to worry, I copied the entire vivaldi folder before deleting it from my C drive and pasted it in appdata. However then an error came up. The error stated, could not sync, trying again, or something along the lines of that. I closed the browser and opened it again. I checked the sync and there were no more errors, however all my tabs and passwords... Gone... I had thousands and used most of them often. Unfortunately I don't remember most if not almost any of the tabs that I had open, because they were so specific.

      DoctorG
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      • DoctorG
        D
        DoctorG Soprano @Samoshi
        last edited by DoctorG

        @Samoshi Copying data will fail as your Windows versions changed and the encryption key got lost. The encryption is bound to the Windows account and OS version.

        On the old Windows, had you fetched the Sync encryption key and made a backup? https://tips.vivaldi.net/tip-149/ and https://help.vivaldi.com/desktop/tools/sync/

        _bug hunter · Volunteer helper · Sopranos tester · Language DE,EN · ♀👵
        Known old dragon lady: Gwen aka Dr. Gwen Agon aka GwenDragon aka DoctorGTesting


        Linux Debian 12 KDE X11 / Windows 11 Pro
        Intel i5-7400 / NVidia GT 710

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        • S
          Samoshi
          last edited by Samoshi

          @DoctorG I have all my passwords, some of my history (somehow only google searches are here no other websites.
          I have only lost my workspaces and my tabs.
          I have the encryption key.

          DoctorG
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          • DoctorG
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            DoctorG Soprano @Samoshi
            last edited by DoctorG

            @Samoshi Ah, ok, i misunderstood your post.

            Workspaces are not synced yet.

            Do you see the tabs in Windows panel or in Sync Trash (window head)?

            _bug hunter · Volunteer helper · Sopranos tester · Language DE,EN · ♀👵
            Known old dragon lady: Gwen aka Dr. Gwen Agon aka GwenDragon aka DoctorGTesting


            Linux Debian 12 KDE X11 / Windows 11 Pro
            Intel i5-7400 / NVidia GT 710

            S
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            • S
              Samoshi @DoctorG
              last edited by

              @DoctorG I see only tabs from after the new install. Pretty much every place I have checked says they don't exist, except vivaldi://sync-internals where it shows that I have 562 sessions. My bookmarks and settings seem to be okay.

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              • DoctorG
                D
                DoctorG Soprano @Samoshi
                last edited by DoctorG

                @Samoshi Had you activated in older OS in Vivaldi the Sessions Panel in vivaldi://experiments page? That saved tabs sessions for many users.
                And had you copied the Sessions\ subfolder to your Defauult\ profile folder?

                _bug hunter · Volunteer helper · Sopranos tester · Language DE,EN · ♀👵
                Known old dragon lady: Gwen aka Dr. Gwen Agon aka GwenDragon aka DoctorGTesting


                Linux Debian 12 KDE X11 / Windows 11 Pro
                Intel i5-7400 / NVidia GT 710

                S
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                • S
                  Samoshi @DoctorG
                  last edited by

                  @DoctorG I tried, unfortunately, I had not enabled the feature prior to downgrading windows and copying any/all of the folders seems to have no effect, except making the workspaces, however it does not populate them with the tabs I had previously. Upon attempting to sync, it just keeps loading and unfortunately not doing anything else after about 30 minutes. It just says initializing Sync...

                  DoctorG
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                  • DoctorG
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                    DoctorG Soprano @Samoshi
                    last edited by

                    @Samoshi What is shown on internal sync page vivaldi://sync-internals

                    _bug hunter · Volunteer helper · Sopranos tester · Language DE,EN · ♀👵
                    Known old dragon lady: Gwen aka Dr. Gwen Agon aka GwenDragon aka DoctorGTesting


                    Linux Debian 12 KDE X11 / Windows 11 Pro
                    Intel i5-7400 / NVidia GT 710

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                    • S
                      Samoshi
                      last edited by Samoshi

                      @DoctorG
                      Mon May 22 2023 05:01:55 GMT-0700 (Pacific Daylight Time)

                      Status

                      {
                      "actionable_error": [
                      {
                      "stat_name": "Error Type",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "Action",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "Error Description",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      }
                      ],
                      "actionable_error_detected": false,
                      "details": [
                      {
                      "data": [
                      {
                      "stat_name": "Transport State",
                      "stat_status": "",
                      "stat_value": "Start deferred"
                      },
                      {
                      "stat_name": "User Actionable Error",
                      "stat_status": "",
                      "stat_value": "None"
                      },
                      {
                      "stat_name": "Disable Reasons",
                      "stat_status": "",
                      "stat_value": "None"
                      },
                      {
                      "stat_name": "Sync Feature Enabled",
                      "stat_status": "",
                      "stat_value": true
                      },
                      {
                      "stat_name": "Setup In Progress",
                      "stat_status": "",
                      "stat_value": false
                      },
                      {
                      "stat_name": "Auth Error",
                      "stat_status": "",
                      "stat_value": "OK since 2023-05-22 04:52:43 -07"
                      }
                      ],
                      "is_sensitive": false,
                      "title": "Summary"
                      },
                      {
                      "data": [
                      {
                      "stat_name": "Client Version",
                      "stat_status": "",
                      "stat_value": "Vivaldi Windows 112.0.5615.205 (0d17fb5885899ddd2d5bdee8eb1b1a6fc9ad98c6)"
                      },
                      {
                      "stat_name": "Server URL",
                      "stat_status": "",
                      "stat_value": "https://bifrost.vivaldi.com/vivid-sync"
                      }
                      ],
                      "is_sensitive": false,
                      "title": "Version Info"
                      },
                      {
                      "data": [
                      {
                      "stat_name": "Requested Token",
                      "stat_status": "",
                      "stat_value": "2023-05-22 04:52:40 -07"
                      },
                      {
                      "stat_name": "Received Token Response",
                      "stat_status": "",
                      "stat_value": "2023-05-22 04:52:43 -07"
                      },
                      {
                      "stat_name": "Last Token Request Result",
                      "stat_status": "",
                      "stat_value": "OK"
                      },
                      {
                      "stat_name": "Has Token",
                      "stat_status": "",
                      "stat_value": true
                      },
                      {
                      "stat_name": "Next Token Request",
                      "stat_status": "",
                      "stat_value": "not scheduled"
                      }
                      ],
                      "is_sensitive": false,
                      "title": "Credentials"
                      },
                      {
                      "data": [
                      {
                      "stat_name": "Server Connection",
                      "stat_status": "",
                      "stat_value": "not attempted"
                      },
                      {
                      "stat_name": "Last Synced",
                      "stat_status": "",
                      "stat_value": "Never"
                      },
                      {
                      "stat_name": "Sync First-Time Setup Complete",
                      "stat_status": "",
                      "stat_value": true
                      },
                      {
                      "stat_name": "Sync Cycle Ongoing",
                      "stat_status": "uninitialized",
                      "stat_value": false
                      },
                      {
                      "stat_name": "Local Sync Backend Enabled",
                      "stat_status": "",
                      "stat_value": false
                      },
                      {
                      "stat_name": "Local Backend Path",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      }
                      ],
                      "is_sensitive": false,
                      "title": "Local State"
                      },
                      {
                      "data": [
                      {
                      "stat_name": "Throttled or Backoff",
                      "stat_status": "uninitialized",
                      "stat_value": false
                      },
                      {
                      "stat_name": "Retry Time",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "Notifications Enabled",
                      "stat_status": "uninitialized",
                      "stat_value": false
                      }
                      ],
                      "is_sensitive": false,
                      "title": "Network"
                      },
                      {
                      "data": [
                      {
                      "stat_name": "Explicit Passphrase",
                      "stat_status": "uninitialized",
                      "stat_value": false
                      },
                      {
                      "stat_name": "Passphrase Required",
                      "stat_status": "uninitialized",
                      "stat_value": false
                      },
                      {
                      "stat_name": "Cryptographer Ready To Encrypt",
                      "stat_status": "uninitialized",
                      "stat_value": false
                      },
                      {
                      "stat_name": "Cryptographer Has Pending Keys",
                      "stat_status": "uninitialized",
                      "stat_value": false
                      },
                      {
                      "stat_name": "Encrypted Types",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "Has Keystore Key",
                      "stat_status": "uninitialized",
                      "stat_value": false
                      },
                      {
                      "stat_name": "Keystore Migration Time",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "Passphrase Type",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "Explicit passphrase Time",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "Trusted Vault Migration Time",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "Trusted Vault Version/Epoch",
                      "stat_status": "uninitialized",
                      "stat_value": 0
                      }
                      ],
                      "is_sensitive": false,
                      "title": "Encryption"
                      },
                      {
                      "data": [
                      {
                      "stat_name": "Sync Source",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "GetKey Step Result",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "Download Step Result",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      },
                      {
                      "stat_name": "Commit Step Result",
                      "stat_status": "uninitialized",
                      "stat_value": "Uninitialized"
                      }
                      ],
                      "is_sensitive": false,
                      "title": "Status from Last Completed Session"
                      },
                      {
                      "data": [
                      {
                      "stat_name": "Notifications Received",
                      "stat_status": "uninitialized",
                      "stat_value": 0
                      },
                      {
                      "stat_name": "Updates Downloaded",
                      "stat_status": "uninitialized",
                      "stat_value": 0
                      },
                      {
                      "stat_name": "Tombstone Updates",
                      "stat_status": "uninitialized",
                      "stat_value": 0
                      },
                      {
                      "stat_name": "Successful Commits",
                      "stat_status": "uninitialized",
                      "stat_value": 0
                      }
                      ],
                      "is_sensitive": false,
                      "title": "Running Totals"
                      },
                      {
                      "data": [
                      {
                      "stat_name": "Server Conflicts",
                      "stat_status": "uninitialized",
                      "stat_value": 0
                      },
                      {
                      "stat_name": "Committed Items",
                      "stat_status": "uninitialized",
                      "stat_value": 0
                      }
                      ],
                      "is_sensitive": false,
                      "title": "Transient Counters (this cycle)"
                      },
                      {
                      "data": [
                      {
                      "stat_name": "Updates Downloaded",
                      "stat_status": "uninitialized",
                      "stat_value": 0
                      },
                      {
                      "stat_name": "Committed Count",
                      "stat_status": "uninitialized",
                      "stat_value": 0
                      }
                      ],
                      "is_sensitive": false,
                      "title": "Transient Counters (last cycle of last completed session)"
                      }
                      ],
                      "type_status": [],
                      "unrecoverable_error_detected": false
                      }

                      DoctorG
                      D
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                      • DoctorG
                        D
                        DoctorG Soprano @Samoshi
                        last edited by DoctorG

                        @Samoshi Please edit your post and set long listings in code-blocks with </> button!


                        Do you see any yellow/orange/red entries in vivaldi://sync-internals → About?
                        And interesting is the tab "Traffic Log" when snyc failed for you.

                        _bug hunter · Volunteer helper · Sopranos tester · Language DE,EN · ♀👵
                        Known old dragon lady: Gwen aka Dr. Gwen Agon aka GwenDragon aka DoctorGTesting


                        Linux Debian 12 KDE X11 / Windows 11 Pro
                        Intel i5-7400 / NVidia GT 710

                        S
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                        • S
                          Samoshi @DoctorG
                          last edited by

                          @DoctorG Sorry, I attempted, however it was marked as spam and I cannot edit my previous reply. There is not red/orange/yellow entries and in the Traffic log is empty when clicked on.

                          DoctorG
                          D
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                          • DoctorG
                            D
                            DoctorG Soprano @Samoshi
                            last edited by DoctorG

                            @Samoshi Allmost green and some gray or all gray in "Type Info"?

                            _bug hunter · Volunteer helper · Sopranos tester · Language DE,EN · ♀👵
                            Known old dragon lady: Gwen aka Dr. Gwen Agon aka GwenDragon aka DoctorGTesting


                            Linux Debian 12 KDE X11 / Windows 11 Pro
                            Intel i5-7400 / NVidia GT 710

                            S
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                            • S
                              Samoshi @DoctorG
                              last edited by

                              @DoctorG Type info is empty.
                              I could attempt to reinstall the browser, as currently I have replaces all the folders from user data, with my previous folders from my previous windows install. I could be breaking something there.

                              DoctorG
                              D
                              mib2berlin
                              M
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                              • S
                                Samoshi @DoctorG
                                last edited by

                                @DoctorG

                                Type Info
                                Model Type	Total Entries	Live Entries	Message	State
                                Bookmarks	666	666		Running
                                Preferences	46	46		Running
                                Passwords	297	297		Running
                                Autofill Profiles	0	0		Running
                                Autofill	248	248		Running
                                Autofill Wallet	0	0		Running
                                Autofill Wallet Metadata	0	0		Running
                                Autofill Wallet Offer	0	0		Running
                                Themes	1	1		Running
                                Typed URLs	272	272		Running
                                Extensions	3	3		Running
                                Search Engines	11	11		Running
                                Sessions	569	569		Running
                                Apps	1	1		Running
                                App settings	0	0		Running
                                Extension settings	14	14		Running
                                History Delete Directives	0	0	Datatype preconditions not met.	Not Running
                                Dictionary	0	0		Running
                                Device Info	7	7		Running
                                Priority Preferences	1	1		Running
                                Reading List	0	0		Running
                                User Events	0	0	Datatype preconditions not met.	Not Running
                                User Consents	0	0		Running
                                Send Tab To Self	0	0		Running
                                Security Events	0	0		Running
                                Web Apps	0	0		Running
                                Sharing Message	0	0		Running
                                Notes	9	9		Running
                                Proxy tabs	0	0		Running
                                
                                DoctorG
                                D
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                                • DoctorG
                                  D
                                  DoctorG Soprano @Samoshi
                                  last edited by

                                  @Samoshi If "Type Info" is empty you are not logged in in Vivaldi Sync.
                                  Click on the Cloud button in status bar, enter Username and Password to login in Sync and then enter encryption password you have used before.

                                  _bug hunter · Volunteer helper · Sopranos tester · Language DE,EN · ♀👵
                                  Known old dragon lady: Gwen aka Dr. Gwen Agon aka GwenDragon aka DoctorGTesting


                                  Linux Debian 12 KDE X11 / Windows 11 Pro
                                  Intel i5-7400 / NVidia GT 710

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                                  • DoctorG
                                    D
                                    DoctorG Soprano @Samoshi
                                    last edited by DoctorG

                                    @Samoshi Looks like it synced. Sync can take 3-5 minutes until it starts.

                                    Something you miss after sync?

                                    _bug hunter · Volunteer helper · Sopranos tester · Language DE,EN · ♀👵
                                    Known old dragon lady: Gwen aka Dr. Gwen Agon aka GwenDragon aka DoctorGTesting


                                    Linux Debian 12 KDE X11 / Windows 11 Pro
                                    Intel i5-7400 / NVidia GT 710

                                    S
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                                    • mib2berlin
                                      M
                                      mib2berlin Soprano @Samoshi
                                      last edited by

                                      @Samoshi
                                      Hi, check the guidance of a Vivaldi team member to backup move a profile:

                                      https://forum.vivaldi.net/topic/14642/how-to-manually-backup-restore-transfer-your-profile-to-another-device

                                      Cheers, mib

                                      Opensuse Tumbleweed x86_64 KDE 6.2 X11, Windows 11 Pro, Vivaldi latest
                                      HP Probook Intel(R) i5-8350U 16 GB, GPU UHD 620, SSD 256 GB
                                      Miniforum-B550 AMD Ryzen 7 4700G 16 GB, Radeon Graphics
                                      Redmi Note 14, HyperOS Android 14

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                                      • S
                                        Samoshi @DoctorG
                                        last edited by

                                        @DoctorG Indeed, unfortunately, my workspaces and tabs are gone. I am unsure why that could be, still as stated previously, the trash bin and synced tabs button only show tabs after the reinstall.

                                        DoctorG
                                        D
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                                        • DoctorG
                                          D
                                          DoctorG Soprano @Samoshi
                                          last edited by DoctorG

                                          @Samoshi said in Cannot sync after reinstall.:

                                          my workspaces and tabs are gone

                                          They are not synced (not implemented yet).

                                          Sessions and its tabs are locally stored in sub-folder Sessions\ of your browser profile.

                                          _bug hunter · Volunteer helper · Sopranos tester · Language DE,EN · ♀👵
                                          Known old dragon lady: Gwen aka Dr. Gwen Agon aka GwenDragon aka DoctorGTesting


                                          Linux Debian 12 KDE X11 / Windows 11 Pro
                                          Intel i5-7400 / NVidia GT 710

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                                          • S
                                            Samoshi @mib2berlin
                                            last edited by

                                            @mib2berlin This helped, with the tabs, I have all the tabs from one of my workspaces. I believe that if I can get my workspaces and re-do the process I will be able to get back all my tabs (hopefully), do you know where the workspaces are contained?
                                            @DoctorG I would assume they would implement sync of workspaces and tabs. Unfortunate.

                                            DoctorG
                                            D
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