Sent mail is not saved on server

WildEnte

@maartenv that sounds a bit like this bug I have seen

https://forum.vivaldi.net/topic/55081/search-not-working-properly-emails-sent-to-self-are-very-strange/1?_=1619209150930

EDIT (initially linked to a problem where messages don't show in received)

maartenv

@WildEnte Interesting, that topic is focussed on searching, and I also see the problem that I see a sent email under all messages -> sent but when I search the subject it doesn't pop up.
But then I read about clicking on an email and checking in which folder it is. And all the sent messages say "Trash/Send" (Or really in half English / Dutch: "Trash/Verzonden")
And i checked my webmail and I see all the messages sent by M3 in the "Verzonden" folder in the trash.
So for some reason my sent email for that account ends up in a folder in the trash. Good to know that it's on the server
How does M3 decide in which IMAP folder it should put the sent messages I wonder

Doing some more testing, this gets really weird.
So I removed the "Trash/Verzonden" folder. I sent an email and it is nowhere to be found on the server.
I restarted Vivaldi, sent another message, and Vivaldi created a new folder in the trash named "Sent messages" and it put the sent email there.

Ayespy

@maartenv Completely weird. M3 is supposed to duplicate the folder structure on server and not invent its own folders, and reflect local state to remote state and remote state to local state. IMAP servers that accept local creation of folders will reflect custom folders created locally in M3, but not every IMAP server is created the same. Here, I have five IMAP accounts and the local folder tree and remote folder tree are the same. There is no random "Trash/Sent" folder anywhere.

WildEnte

I have also seen that problem, good to hear I am not alone @maartenv!
https://forum.vivaldi.net/topic/55349/how-does-m3-determine-special-use-imap-folders-edited/1?_=1619246112754

Bugged that one as VB-75872

@Ayespy i also habe an account where Vivaldi creates a new sent folder. I will investigate that a little more.

maartenv

Another thing that could be important, before I removed the "Trash/Verzonden" folder on the server it was called "Verzonden" which means "Sent" in Dutch.
But the folder that Vivaldi created after I removed this folder is called "Trash/Sent messages", so in English.
Maybe language has something to do with the problem.

WildEnte

My mail account where that happened is German so that's a good clue

WildEnte

@maartenv said in Sent mail is not saved on server:

Maybe language has something to do with the problem.

I think it does. I can reproducibly have Vivaldi create a second trash folder.

Delete superfluous folders in IMAP server webinterface. Create a Folder "Papierkorb" and make that the IMAP trash folder, restart Vivaldi - all looks good in all messages and "Papierkorb" has the small trashbin icon.
Delete an email in M3. Mail goes into the correct trash folder. Still looks good.
Restart Vivaldi. -> Additionally to "Papierkorb" I now have a second folder "Deleted Messages". Both have the trash bin icon
Delete an email. It will appear in both folders. The webinterface of the IMAP server shows both Papierkorb and Deleted Messages, the deleted message is also in both folders, but only "Papierkorb" is indicated as being the actual imap trash.

Will write a bug report later with screenshots and all.

WildEnte

Bugged as VB-79091

@maartenv I reviewed previous bug reports I have sent and found VB-75872 in January: "Vivaldi confuses IMAP folders - creates new "sent items" folder, later 52 of my emails showed in trash instead sent items" which seems pretty related to this conversation.

luetage

@wildente How can you be sure M3 created the second folder? Sounds to me like the second folder was created on the server and then Vivaldi got it through the setup.

WildEnte

@luetage possible. So why does the web server do that only when Vivaldi M3 is connected and not with M2 or Thunderbird?

EDIT: never write forum posts while watching football games. Adding some more ideally constructive commentary:

I reported that bug VB-79091 2 months ago and VB-75872 in January. I can try to reproduce those bugs again but fear that if they reproduce, I'm stuck. So some guidance to find out what to do in case the error happens again would help tracking down the problem.

And now is the moment where I say it happened in M3 but not in M2 or thunderbird

luetage

@wildente No idea, but I would try to change the setup on the server itself and see what happens.

WildEnte

@luetage I just edited my post, not sure if you've seen the edit. What triggered you to look at this thread in the first place? I'll try to reproduce on the weekend.

luetage

@wildente The topic caught my eye ️️

Dancer18

I have the same issue. However, I had it with Thunderbird and Android mail-app too.
Now I sent a test mail and didn't find it in sent folder on another machine.
However I can find it the IMAP sent folder of that account there.

In this case IMAP folders are synced, but the M3 shared folders not.

On the other hand I can see other mails there, that I sent earlier this day, and they were synced properly.

May be there is a certain delay until it is not only synced in IMAP but also in M3 filter?

WildEnte

@luetage I stand corrected. I have tried to reproduce both 79091 and 75872 and could not. Great job team Vivaldi, fixing bugs without mentioning it in the changelog! (well, I guess something was wrong with several symptoms and it got fixed together with sth else.)

maartenv

I still have the problem I reported unfortunatly. If I send a message Vivaldi creates a "Sent Messages" folder in the Trash if the folder doesn't exist and stores the sent mails there.

Edit: I just removed the folder in the trash again, sent a mail to myself and the same thing happen, restarted, and now its fixed!

No idea how or what, but I'm happy

Shoham

@Ayespy @Wildente

Any news on this?.
I'm seeing a sent message with a Trash icon next to it and it only behaves as trashed in the account's IMAP Sent folder (in Vivaldi) - but not in the Vivaldi Sent folder on the top.
By that I mean that the Trash button that toggles 'show/hide trashed', hides and reveals the message in the IMAP Sent folder, but not in the top collective Sent folder, where it is always visible (even though it has a Trash icon next to it).
In both folders the message is not listed as being in the 'Deleted Items' folder.

See images below -

yojimbo274064400

AFAICS this is a consequence of Vivaldi Mail's design decision to retain local copy of message that no longer exists on mail server. Can you confirm that is the case your email account's webmail service or use of another (IMAP) email client, like Thunderbird.

Hadden89

@yojimbo274064400 Sound weird for IMAP. That should happen only for POP accounts.

yojimbo274064400

@Hadden89 said in Sent mail is not saved on server:

@yojimbo274064400 Sound weird for IMAP. That should happen only for POP accounts.

I think this is one of those design decision that will take time to get used to but will prove to be of benefit.

AFAIK this is not something that POP3 account's can do.