Vivaldi will not open
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@coracleman Let me guess. You're using Norton or Symantec as your Antivirus.
Blog • Vivaldi Review • Server Status
Win 10 64-bit build 19045.2486 • Snapshot 7.4.3671.3 (64-bit) -
@Pesala I will let you guess, but the answer is no. I use Avast and have done for most if not all the time I've used Vivaldi.
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@coracleman Uninstalling and reinstalling, if you are lucky, did not touch your profile. It also will not affect whether Vivaldi opens.
If you rename your profile folder, however, you might find that it suddenly opens.
Otherwise, if you are at a business and your company uses Symantec Endpoint Protection, that could be the cause of it.
But in most cases, if you rename the "Default" folder, your problem is fixed, and with no data loss.
In the past, Avast! has bricked Vivaldi more than once, even after allowing it to run for long periods before a particular update. But it's been a while since it did that. But try renaming the Default folder, and let us know what sort of result that produces.
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@Ayespy - Thanks. I need more help though.
The profile folder: is that in a Vivaldi folder? I tried renaming that one, it just resulted in two folders, one with my new name and one still called default. Still not opening. Do I now need to delete one of these?
As for the profile folder. Where do I find that please? I can't see it in the Vivaldi folder.
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Sorry -
The profile folder: is that in a Vivaldi folder? - should say Default folder.
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@coracleman The Vivaldi\User Data\Default folder is your profile. Look where it says "Profile Path" in the pic below.
If renaming this did not result in your being able to open the software, then something else on your system is blocking it. And that is what is happening. Something on your system is PREVENTING Vivaldi from opening. It's not something Vivaldi is doing (if it were internal to Vivaldi, renaming the Default folder would 99.99% of the time fix it).
So the trick now is figuring what on your system is actively blocking Vivaldi.
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@coracleman And when you rename the Default folder, then creating a new Default folder is exactly what Vivaldi is supposed to do. The old one you renamed should have all of your personal profile data in it, of which the important parts can be copied to the new folder once normal function of the browser has been restored.
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@Ayespy
useful to know, thanks. Is there much hope of identifying what is actively preventing Vivaldi doing its stuff? -
@coracleman It will be something related to "security" on your machine. Such software may have to be disabled or (at least temporarily) uninstalled altogether to find out what it is.
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Sadly it looks like Vivaldi will be losing a user. If I can't open it I can't use it. I've tried turning off security and it still won't open.
Ironically updater is working and during the process I installed the latest version. It said the installer would close Vivaldi - is this a standard message as obviously Vivaldi was not open. This is a great loss for me as I like Vivaldi and the philosophy behind it very much.
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@coracleman Yes, that's a standard message.
I'm sorry no one here can reproduce your problem. You are, at the moment, the only user we have record of, who cannot open Vivaldi, and has not reported one of the known causes (such as Symantec EPS).
I should mention that "turning off" security does not turn it off in most cases. With 3rd-party security programs, they usually must be uninstalled to stop interfering.
I don't know if you have tried white-listing Vivaldi in Avast! but that's the only other thing I can think of at the moment.
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@Ayespy - Sometimes being unique is not good it seems. Uninstalling did not help I'm afraid, but I think white-listing is a bit beyond me. Still thanks for trying.
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@coracleman You could go on line and learn whitelitsting in Avast!'s help pages. It's rather straightforward.
https://support.avast.com/en-us/article/Threat-Lab-file-whitelist
The problem with Vivaldi isn't so much that it's unique, but that it's not Edge, Firefox or Chrome. We are being slowly forced into a monoculture where people will be able to choose any browser they want - so long as it is Chrome. I even have a financial service I have accessed on line, and it did fine with Vivaldi. However, they have changed something with their web page, and now it rejects my sign-in on Vivaldi, but sails right through with Chrome. To my mind, that treatment of a minority browser is evil.
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@coracleman Just FYI I use Avast (Premier) as well and I've never had issues with it blocking Vivaldi from launching. But third-party software is definitely the prime suspect in such cases. In addition to the Norton/Symantec issue, I remember a user having parental control software installed they didn't even know about (or had forgotten), and this just blocked Vivaldi from running.
In addition to submitting the vivaldi exe to be whitelisted, there are a couple other things you should try:
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Add an exclusion for Vivaldi in Avast. If Vivaldi then launches we know what's causing it at least, and you can take the matter up with Avast support.
https://support.avast.com/en-eu/article/Antivirus-scan-exclusions -
Open an elevated command prompt and type the command
tasklist. Then copy the output and paste it here in a ```code block``` -
In the command window type the command
net startand do the same.
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@Pathduck ``` - output from tasklist
code_text(c) 2015 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>tasklist Image Name PID Session Name Session# Mem Usage ========================= ======== ================ =========== ============ System Idle Process 0 Services 0 4 K System 4 Services 0 299,720 K smss.exe 368 Services 0 1,152 K csrss.exe 656 Services 0 4,544 K wininit.exe 772 Services 0 4,564 K services.exe 908 Services 0 6,672 K lsass.exe 952 Services 0 15,576 K svchost.exe 84 Services 0 20,284 K svchost.exe 580 Services 0 11,664 K svchost.exe 1080 Services 0 104,680 K svchost.exe 1180 Services 0 43,956 K svchost.exe 1240 Services 0 15,176 K svchost.exe 1248 Services 0 29,048 K WUDFHost.exe 1324 Services 0 6,568 K RapportMgmtService.exe 1360 Services 0 23,164 K svchost.exe 1412 Services 0 27,720 K IntelCpHeciSvc.exe 1492 Services 0 6,828 K dasHost.exe 1528 Services 0 15,816 K svchost.exe 1772 Services 0 27,176 K atiesrxx.exe 1796 Services 0 4,804 K igfxCUIService.exe 1888 Services 0 7,308 K svchost.exe 1232 Services 0 17,772 K spoolsv.exe 2016 Services 0 13,856 K ibtrksrv.exe 2324 Services 0 5,848 K mDNSResponder.exe 2332 Services 0 5,444 K ETDService.exe 2340 Services 0 4,348 K D4.exe 2360 Services 0 2,044 K svchost.exe 2372 Services 0 8,604 K svchost.exe 2388 Services 0 22,992 K DbxSvc.exe 2460 Services 0 4,616 K armsvc.exe 2468 Services 0 5,100 K EasyLauncher.exe 2480 Services 0 6,476 K svchost.exe 2564 Services 0 7,208 K RichVideo64.exe 2584 Services 0 5,264 K RealPlayerUpdateSvc.exe 2600 Services 0 8,620 K rpdsvc.exe 2616 Services 0 15,828 K AppleMobileDeviceService. 2668 Services 0 13,468 K svchost.exe 2676 Services 0 17,200 K SWMAgent.exe 2896 Services 0 17,116 K svchost.exe 2740 Services 0 5,456 K PresentationFontCache.exe 4244 Services 0 18,744 K PhotoshopElementsFileAgen 4648 Services 0 936 K WmiPrvSE.exe 5320 Services 0 10,300 K SearchIndexer.exe 6200 Services 0 40,932 K AvastBrowserCrashHandler. 7072 Services 0 96 K AvastBrowserCrashHandler6 6432 Services 0 180 K DropboxUpdate.exe 7484 Services 0 3,356 K RapportInjService_x64.exe 7648 Services 0 5,520 K IAStorDataMgrSvc.exe 7172 Services 0 34,496 K GoogleCrashHandler.exe 7444 Services 0 112 K jhi_service.exe 8100 Services 0 4,964 K GoogleCrashHandler64.exe 6880 Services 0 184 K sedsvc.exe 5080 Services 0 6,912 K NASvc.exe 7412 Services 0 7,184 K wsc_proxy.exe 8688 Services 0 8,896 K AvastSvc.exe 5632 Services 0 56,764 K aswidsagent.exe 6728 Services 0 47,048 K unsecapp.exe 1868 Services 0 6,372 K csrss.exe 6688 Console 2 8,500 K winlogon.exe 6816 Console 2 9,776 K dwm.exe 4412 Console 2 41,128 K atieclxx.exe 2960 Console 2 8,984 K ETDCtrl.exe 3540 Console 2 16,880 K EasySettingsCmdServer.exe 9616 Console 2 13,884 K RuntimeBroker.exe 8420 Console 2 42,288 K sihost.exe 9460 Console 2 20,616 K ETDTouch.exe 5640 Console 2 4,972 K ETDCtrlHelper.exe 5020 Console 2 8,332 K igfxEM.exe 1860 Console 2 10,848 K igfxHK.exe 6924 Console 2 8,224 K igfxTray.exe 6936 Console 2 9,524 K explorer.exe 5308 Console 2 100,372 K RapportService.exe 5872 Console 2 20,400 K igfxext.exe 6296 Console 2 7,276 K TabTip.exe 3240 Console 2 12,100 K TabTip32.exe 7624 Console 2 3,808 K RapportInjService_x64.exe 4600 Console 2 5,644 K SettingSyncHost.exe 5072 Console 2 3,052 K RAVCpl64.exe 2804 Console 2 11,364 K RAVBg64.exe 6496 Console 2 10,200 K RAVBg64.exe 10016 Console 2 10,172 K iCloudServices.exe 3404 Console 2 43,504 K iCloudDrive.exe 6332 Console 2 25,156 K update_notifier.exe 1212 Console 2 15,104 K AvastUI.exe 2248 Console 2 96,488 K netsession_win.exe 9768 Console 2 8,432 K netsession_win.exe 9976 Console 2 12,284 K SynciosDeviceService.exe 4408 Console 2 11,936 K D4.exe 6040 Console 2 1,936 K CLMLSvc_P2G8.exe 3944 Console 2 9,600 K realsched.exe 4276 Console 2 216 K rpsystray.exe 9400 Console 2 16,308 K APSDaemon.exe 3472 Console 2 15,372 K rpbgconverter.exe 2212 Console 2 11,536 K svchost.exe 9464 Console 2 21,644 K ShellExperienceHost.exe 9404 Console 2 51,200 K IAStorIcon.exe 2988 Console 2 33,336 K CCleaner64.exe 1984 Console 2 27,204 K fontdrvhost.exe 7100 Console 2 2,388 K secd.exe 6232 Console 2 22,280 K opera.exe 11432 Console 2 149,548 K opera_crashreporter.exe 11460 Console 2 8,364 K opera.exe 11796 Console 2 143,316 K opera.exe 11812 Console 2 41,292 K opera.exe 10516 Console 2 17,692 K opera.exe 10880 Console 2 26,076 K opera.exe 12052 Console 2 16,176 K opera.exe 11308 Console 2 55,684 K opera.exe 11260 Console 2 31,136 K opera.exe 7016 Console 2 76,988 K opera.exe 1516 Console 2 40,064 K opera.exe 11568 Console 2 27,048 K opera.exe 420 Console 2 40,816 K opera.exe 12084 Console 2 30,284 K opera.exe 4328 Console 2 26,948 K opera.exe 12228 Console 2 60,768 K dllhost.exe 8340 Console 2 14,628 K ApplicationFrameHost.exe 11852 Console 2 20,308 K SystemSettings.exe 12100 Console 2 36,888 K opera.exe 8908 Console 2 79,880 K opera.exe 8160 Console 2 30,120 K opera.exe 4116 Console 2 41,004 K opera.exe 5828 Console 2 58,884 K opera.exe 4232 Console 2 42,752 K opera.exe 4796 Console 2 28,104 K AvastUI.exe 10180 Console 2 30,520 K SearchUI.exe 10288 Console 2 115,364 K dllhost.exe 10384 Console 2 7,512 K opera.exe 5800 Console 2 38,652 K opera.exe 4532 Console 2 146,856 K opera.exe 8508 Console 2 37,520 K opera.exe 4756 Console 2 30,124 K WUDFHost.exe 10492 Services 0 7,048 K AvastUI.exe 10504 Console 2 151,648 K Taskmgr.exe 6056 Console 2 43,208 K opera.exe 10808 Console 2 87,732 K audiodg.exe 11372 Services 0 13,204 K cmd.exe 9636 Console 2 3,428 K conhost.exe 10004 Console 2 15,424 K opera.exe 1920 Console 2 26,960 K tasklist.exe 3480 Console 2 7,236 K WmiPrvSE.exe 2144 Services 0 8,160 K C:\WINDOWS\system32> -
@Pathduck - sorry I can't upload the result of net start as it is thought to be spam and is rejected.
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@coracleman Perhaps you could upload a screen shot of it? Try again. I just gave you some more reputation, which may improve your upload privileges.
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@Ayespy output of net start
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>net start
These Windows services are started:Adobe Acrobat Update Service
Adobe Active File Monitor V11
AMD External Events Utility
Apple Mobile Device Service
Application Information
aswbIDSAgent
Avast Antivirus
AvastWscReporter
Background Intelligent Transfer Service
Background Tasks Infrastructure Service
Base Filtering Engine
Bluetooth Support Service
Bonjour Service
CNG Key Isolation
COM+ Event System
Computer Browser
Connected User Experiences and Telemetry
CoreMessaging
Credential Manager
Cryptographic Services
Cyberlink RichVideo64 Service(CRVS)
DbxSvc
DCOM Server Process Launcher
Delivery Optimization
Device Association Service
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Diagnostic System Host
Dimension4
Distributed Link Tracking Client
DNS Client
Easy Launcher
Elan Service
Function Discovery Provider Host
Function Discovery Resource Publication
Geolocation Service
HomeGroup Provider
Intel(R) Content Protection HECI Service
Intel(R) Dynamic Application Loader Host Interface Service
Intel(R) HD Graphics Control Panel Service
Intel(R) Rapid Storage Technology
Intel(R) Wireless Bluetooth(R) 4.0 Radio Management
IP Helper
IPsec Policy Agent
Local Session Manager
Microsoft Account Sign-in Assistant
Nero Update
Network Connected Devices Auto-Setup
Network Connection Broker
Network List Service
Network Location Awareness
Network Store Interface Service
Plug and Play
Power
Print Spooler
Program Compatibility Assistant Service
Rapport Management Service
RealPlayer Update Service
RealTimes Desktop Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Sensor Monitoring Service
Server
Shell Hardware Detection
SSDP Discovery
State Repository Service
Superfetch
SW Update Service
System Event Notification Service
System Events Broker
Task Scheduler
TCP/IP NetBIOS Helper
Themes
Tile Data model server
Time Broker
Touch Keyboard and Handwriting Panel Service
User Manager
User Profile Service
Windows 10 Update Facilitation Service
Windows Audio
Windows Audio Endpoint Builder
Windows Connection Manager
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Font Cache Service
Windows Image Acquisition (WIA)
Windows License Manager Service
Windows Management Instrumentation
Windows Presentation Foundation Font Cache 3.0.0.0
Windows Remediation Service
Windows Search
WinHTTP Web Proxy Auto-Discovery Service
WLAN AutoConfig
WorkstationThe command completed successfully.
C:\WINDOWS\system32>
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@coracleman Thanks for the information.
From a quick glance at the process and service list I can tell you're running the software IBM Trusteer (Rapport). People have reported issues with their extension but not sure if it would stop Vivaldi from running. I would still try to uninstall/disable it and see if that helps. It's a security service so it would definitely be a prime suspect.
https://www.reddit.com/r/vivaldibrowser/comments/b9erm3/ibm_trusteer_rapport_seems_to_break_vivaldi/
https://forum.vivaldi.net/topic/41740/buggy-implementation-of-rapport-extensionI would also try to stop/remove some of the more unnecessary services, like various processes for Realplayer (does anyone really still use Realplayer?), Adobe, Dimension4, Cyberlink, Nero, Dropbox, and a whole bunch of Apple services like Bonjour etc. Not only will these services slow down your machine, it could also cause compatibility issues with other software. At the very least to exclude them from being the cause just stop them.
You're also running
update_notifier.exewhich might cause issues when reinstalling Vivaldi so I would end it as well before attempting a reinstall.Did you try to add Vivaldi to the exclusions in Avast?
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@Pathduck Thanks. I had no idea there was any other security software running. I was aware there must be a lot of redundant services, but knowing which ones to remove and which ones to keep is another matter. I presume most of these have been kicking around my machine for some time. I did add Vivaldi to exclusions in Avast without benefit. I will have a crack at some of your suggestions here.
