Unsolved Unable to connect to VIA - GMK website with keyboard

jrkl75

Heya.

After a long wait I finally received my VIA-compatible keyboard. I went to their website and try to connect the keyboard with the web-application. Unfortunately I can't connect my keyboard using Vivaldi. I tried Brave and as soon as I click on the "Authorize device"-button a popup shows where I can select my keyboard and the software loads perfectly.

I started to look into my settings, but couldn't find anything that's blocking the popup. I have the same addons in Brave and disabling them has no effect at all.

Can anyone throw me some idea's what could be causing this so I can look into it some more?

Thanks in advance.

EDIT: I forgot to add the link of the website: https://usevia.app

DoctorG

@jrkl75 Known, confirmed and unfixde issue with WebUSB/WebHID.

jrkl75

@DoctorG said in Unable to connect to VIA - GMK website with keyboard:

WebHID

Thanks. I didn't know the protocol as called "WebUSB/WebHID". I found some more topics. Too bad it's not fixed, but not the end of the world. Maybe in future. I'll use Brave when I need the software. Thanks again.

kjiempreecha

Just encountered the same issue. Glad to know that it isn't an issue with my configuration or something. Hope it gets fixed soon, but I'm using Edge for now for my VIA needs.

DoctorG

I thought that WebUSB issues was fixes in 6.10 Snapshot.

For a test you can install Vivaldi Snapshot (what is a Snapshot) as Standalone install version, that will not tangle your Vivaldi Stable Settings in case of issues in Snapshot.

jrkl75

Wellll..... something is off. Not sure what the issue could be in this case.
On the website https://usevia.app/ I can click on the "Authorize device +" and I get a popup where it asks me to connect to a HID. This part works, but nothing happens. Instead of showing the layout of the keyboard it keeps showing the "Authorize device +". I can however use the "Key Tester" page. Not sure what's going on here.

1st image is request to connect in Vivaldi. After connect, nothing appears and page stays like this.

2nd image is taken in Brave (NOT Vivaldi). This is what we are suppose to see after connecting the keyboard.

I'm again not sure what's going on, since it seems like it does connect, but it doesn't show the layout.

DoctorG

@jrkl75 Yes, i fear the issue with WebUSB/HID is still unfixed.

jrkl75

@DoctorG said in Unable to connect to VIA - GMK website with keyboard:

@jrkl75 Yes, i fear the issue with WebUSB/HID is still unfixed.

I wonder if in this case something isn't being loaded/executed on the page due to some kind of "protection" within Vivaldi that's blocking it. Meaning the connection works fine, but something on the page get's blocked for it to load.

Unfortunately I only have 1 device so I cannot test other pages to see if it's the case.

DoctorG

@jrkl75 said in Unable to connect to VIA - GMK website with keyboard:

I wonder if in this case something isn't being loaded/executed on the page due to some kind of "protection" within Vivaldi that's blocking it. Meaning the connection works fine, but something on the page get's blocked for it to load.

I do not know.
Perhaps you you add the page where it fails to Settings → Privacy → Permissions → Website Permissions and HID devices + USB devices set to Allow

Unfortunately I only have 1 device so I cannot test other pages to see if it's the case.

And i have no WebHID device to test connections.

jrkl75

@DoctorG I am assuming in this case that it's the HID (API), since: https://forum.vivaldi.net/topic/97917/hid-devices-issue/20

ThePro123

Issue still persists with Vivaldi 7.0.3495.20 (Stable channel) (64-bit).

DoctorG

@ThePro123 Known, confirmed and unfixed issue with WebUSB/WebHID.

DevNull22

Still broken in 7.1.3570.50. Can't do live training with my new ZSA keyboard. Please fix!

lorecannon

This is still an issue in 7.2

DoctorG

Perhaps some issues with WebHID/WebUSB could have been solved with 7.2 Snapshot.

You can install Vivaldi Snapshot (what is a Snapshot) as Standalone install version, that will not tangle your Vivaldi Stable Settings in case of issues in Snapshot.

saldandpaper

Yep still an issue as of April 4th, 2025. Errors in both VIA and Keychron Launcher.

ozci

Issue still not fixed after the lates update.

DoctorG

We know that the issue is not fixed.

The internal bug tracker shows bugs, but no developer is assigned yet to WebUSB/WebHID issues for a fix.

DoctorG

As i remember with tab context menu: Install page as app… create a Progressive Web Application (PWA), start PWA and connect works.

Please test!

ozci

@DoctorG Wow just figured it out. Thank you so much. This way you an also pin the pwa to start bar. That is way more convenient.