Unable to use Security Key with 2FA

[kathyblanchard]

Is there a list, or should they present a list of acceptable security keys known to current work with Vivaldi to avoid situations like mine? The most heard of key is Yubi. However, when I purchased mine, Yubi's price was a bit out of range for me. So after a lot of reading, I got educated on the difference between keys to ensure I didn't purchase a dud. Yubi has a catalog of sites their key is accepted on. That said, is why I asked if Vivaldi had knowledge of certain keys they are certain work, if so to list them. Many thanks and have a beautiful day!!

[DoctorG]

@kathyblanchard said in Unable to use Security Key with 2FA:

Is there a list, or should they present a list of acceptable security keys known to current work with Vivaldi to avoid situations like mine?

Unfortunately there is no list.

I will create a thread.
https://forum.vivaldi.net/topic/86645/compatible-hardware-keys-for-2fa-on-vivaldi-net

[kathyblanchard]

I reported to Vivaldi that I can't use my FIDO approved and certified key that works with Microsoft, Google, PayPal and more. Keep in mind, I am using Vivaldi Browser. Now may I please give you the reply I got, and could someone please tell me on why they would say it must be the browser I'm using? Or try a different one? WHAT?? "Hi,

Thanks for reaching out to us, and sorry for the trouble.

We've checked the website, and it works correctly. It looks like the issue is limited to your device or browser. I'm afraid there's nothing we can do about it, unfortunately.
Try using a different device or a browser and try again.

I hope this helps. Thank you for using Vivaldi!

All the best,
Paweł / Team Vivaldi

[DoctorG]

@kathyblanchard Which bug number was it?
I will check internally.

Found your report on internal tracker:
VB-97301 "cannot get 2FA to work with security key FIDO approved" - Unconfirmed.

[kathyblanchard]

@DoctorG Hi. How do I find that?

[DoctorG]

@kathyblanchard Where do you see this text? Was it in your mail?

[kathyblanchard]

@DoctorG Sorry for late response. Yes, it was in my email. It's crazy to me that it is suggested that I should use another browser, or it's my device. When both clearly work except the key with Vivaldi. Then to humor the person, I used 2 other browsers, Opera and Edge. The same thing happened both times. I can not get passed the green button you click to use your key. I click and click 0 happens. Yet, if I choose the use autho app, I'm greeted with a qr code, on all 3 browsers. So clearly it's not my browser or device. Thank you for your assistance with this! It really means a lot

[DoctorG]

@kathyblanchard Ah, you contacted Vivaldi Support by mail? OK, that why i could not find any such comment in internal tracker.

I think Pawel does not mean you should leave Vivaldi, i guess he meant: "test if it works in an other browser.".
For a test if it is a Vivaldi-only or Chromium issue, you can try Chromium 113 as Archive version, just unzip to folder you want and start.

//EDIT: Oh, same issue on Chromium. Means it is really a issue Vivaldi-server-sided.

The Vivaldi server/webteam are working to check why 2FA fails with some hardware keys. Stay tuned.

[kathyblanchard]

@DoctorG I did try it in another browser. Matter of fact, I have been using Vivaldi, well, since it was born. When I first got the key, it would not work in any browser. I thought it was defective. Then as much as I can't stand it, I tried it in Edge, and then in Chrome. Those are the only 2 it worked with. That peaked my curiosity more, and I went and read. The keys were only working with Edge, Chrome, Chromium. That explained why. So with that said, I used both yesterday, and nothing changed, same issue. Thank you be glad when it's fixed. I went back to my email after posting my reply and I have another email. Same person once again telling me to send a bug report. Can you say dog chasing tail?? I'll go grab the email and post it, may be you can make it make sense

[kathyblanchard]

@DoctorG reply 2 of 2. Here's the email I got this morning regarding the issue. Rather strange for same person to ask me to go report the same issue. Oh well. The screenshot is from trying on Edge.

Hi again,

If your security key is working properly on other services and you tried it with other browsers already (or another Vivaldi profile with default settings and no Extensions), please report the issue on the following page to report the issue to our developers: https://vivaldi.com/bugreport/
Please select "Vivaldi.net website & services" as the "Affected product" and provide your security key make and model, operating system and browser version.

Looking forward to hearing from you.

Kind regards,
Paweł / Team Vivaldi

[DoctorG]

@kathyblanchard Paweł (=@pafflick) is a official member of Vivaldi Community Team, i guess he missed there is already a report in internal bug tracker.
We are all humans.

The bugs are:

• Reported by @DoctorG:
  CW-1789 "Nitrokey 3 NFC fails to get registered" - To Do.

• Reported by @kathyblanchard:
  VB-97301 "cannot get 2FA to work with security key FIDO approved" - Unconfirmed.
  Links as related to CW-1789

[pafflick]

I see there's been some confusion, so let me clear it up. From what I can see, you've sent two reports - one reporting it as a browser bug (VB-97301) and another requesting support regarding the Two-Factor authentication page. I was replying to the support request.
You reported that the "Add a new key" button didn't work. We have checked several machines, and it prompted the WebAuthn dialogue in all of them. There were no other reports (apart from yours) of it not triggering any action - hence it looked like there was some issue on your end, as it should've opened the system (or Chromium) dialogue regardless of the used key. I'm still not sure why it doesn't trigger any action, and I've been unable to reproduce it.
I asked you to report it as a website issue instead, but since there is a report already, I closed the latest one as a duplicate. Since you claim to observe similar behaviour in other browsers, I moved your bug report to the correct category (which is "Vivaldi.net website & services"), and it is now registered as CW-1794. It will require further investigation.

[kathyblanchard]

@DoctorG I understand that, however I was emailed by Pawel and told that it was my device or the browser I was using that the 2fa was working fine, based on the bug report I submitted first. It's all good. Hopefully someone will figure it out. I know factually it's not on my end. Thank you very much for hanging with me on this

[TelB]

Yes. My yubikey has stopped working too.
Naff update!

[DoctorG]

@TelB Community login with 2FA works for me.
Tested with 6.8.3381.3 + 6.7.3329.39 / Win 11 23H2 on Yubikey Security Key NFC (blue) and Yubikey 5 NFC (black).

Please deascribe precise what fails!

[TelB]

Tell the truth, I did not want to spend any more time on it. I was just so frustrated having tried to sort it out for about half-an-hour not getting anywhere.
But, to show willing, from memory, the error message was stating that it did not recognize the yubikey and that the yubikey had changed. Well, I only own one yubikey so it could not have changed and no amount of trouble-shooting sorted the issue. No-one else has access tot he yubikey nor to the PC. Hope that helps.

[DoctorG]

@TelB said in Unable to use Security Key with 2FA:

Tell the truth, I did not want to spend any more time on it.

OK, then i will not invest more time.

[TelB]

Thank you. Sorry, I didnt mean to suggest anything rude. I misunderstood.
It has been a long and difficult day.
Thank you for your kindness in reaching out.

[DoctorG]

@TelB Sorry, i misunderstood that you did not want to test more. Lost in translation or my bad English.

I am really interested to help with you the Yubikey.

And you do not need to apologise, i understand – we have all hard work days fiddling with some nasty hardware or software issues.

[DoctorG]

@TelB
I have Yubikey Security Key NFC (blue) & Yubikey 5 NFC (black) with Firmware 5.1.2
Check with Yubikey Manager.

//EDIT: Oh, my firmware is older than current 5.7 listed at
https://docs.yubico.com/hardware/yubikey/yk-tech-manual/yk5-overview.html

And as i know Yubikeys can not be updated.

---

• Which Yubikey version and firmware?
• Which OS and version?
• What does the error message looks like? (take screenshot and upload here)