Solved Unable to access You.com using the Vivaldi browser

WeakWero

@DoctorG Unfortunately, it still goes back to the connection verifying button.
I gonna try reinstalling Vivaldi or bypassing the Cloudlare bot if it still stuck.

Pathduck

@WeakWero Some points:

Reinstalling the browser is usually pointless - unless you also choose to remove your profile data during uninstall
When disabling extensions, a browser restart is often required to clear any live data in open tabs.
No-one really knows how the "Verify" captcha works, but I'm guessing it's checking stuff like cookies. So if you block 3rd-party cookies it might cause problems (as has already been mentioned...)

Try:

Reproduce the issue
Press F12 to open Dev.tools.
Click network tab in devtools
Reload the page
Look for red (failing) requests
Make a screenshot of the network log
Click "Has blocked cookies" and note if you see any requests with blocked cookies

Also:

Reproduce the issue
Click Site Info button (lock icon in address bar)
Click Cookies, then Blocked tab
Do you see any blocked cookies?

endemion

@LocutusOfBorg said in Unable to access You.com using the Vivaldi browser:

Perhaps a router restart to get a new IP can help.

... as for getting a new IP a lot modems / routers do not change it on reset. to get a new IP the ISP actually has to do it from their end.

Unless you have a static IP (which is rare these days and often even requires you to pay extra if you want that nowadays) as opposed to a dynamic IP; you can do the modem/router reset trick, well the actual trick is that you turn the device off for 30min or so (or just unplug it when you go to sleep) after that it's likely you get assigned a new IP booting things up again.

Btw I haven't seen anyone mention anti virus/malware stuff, could be interfering as well.

WeakWero

@Pathduck
Thanks for your advice! I have checked Site Info button after disabling all extensions and restarting the browser, but there were no blocked cookies.
I also attempted to record while loading the page... it appears that there are some issues Since it's beyond my knowledge so I'm not sure what's it. Maybe it has something to do with FLoC or something?
alt text

Pathduck

@WeakWero Hi, thanks for the recordings.

I have no idea really - the only thing I can see is that the JS fetch request to what is probably the Cloudflare token challenge fails with a 401. It does mention something about it in the Console log, that it "may" return a 401.

I think your best bet at this point is to get in touch with the You dot com support and give them as much data as possible, including the failing Ray ID and your IP. Don't mention using Vivaldi - let them figure it out.

Very strange that it seems to work in other browsers on your system but not Vivaldi. Might be a bug in Vivaldi, but if so it's a really obscure one.

WeakWero

@Pathduck OK, I 'll contact youcom team.
Should I include the screenshot and recording as well? And just to confirm, by IP do you mean the IPv4 address? (sorry I'm not familiar with technical stuff)

Thank you to everyone for taking the time to help me!

DoctorG

@WeakWero said in Unable to access You.com using the Vivaldi browser:

by IP do you mean the IPv4 address?

Check your IPv4 and IPv6 at https://www.whatismyip.com

LocutusOfBorg

@DoctorG said in Unable to access You.com using the Vivaldi browser:

Really strange, as i used Vivaldi 5.6 Stable and 5.7 Stable and i could see you.com page without such Cloudflare block.

Same

WeakWero

I sent an email to You team and although I didn't receive a response, somehow, I am now able to access You.com again, which is great!
Thanks everyone for helping me!

lmajano

@WeakWero, verify If you vpn_client is active while you're trying open you.com. If is the case then deactive the vpn_client and try open you.com. It's probable the issue is related between your vpn_client and "you.com"

WeakWero

@lmajano I can't recall if I had any VPN active at that time, but if I encounter the access issue again, I'll definitely double-check the VPN. Thanks for the suggestion!

TsarAlex

@WeakWero Та же проблема. Постоянная перезагрузка сайта you.com с попыткой проверки до бесконечности. Включение/отключение VPN не решает проблему. У вас получилось найти решение?

WeakWero

@TsarAlex I didn't find a solution and the problem resolved itself a few days after I sent an email to [email protected]. Not sure if it works, but you could also try emailing them.
Included in my email are my IPv4 and IPv6, screenshots and recordings of the access issues occurring. (Screenshots and recordings I sent can be found in my previous replies)

sedative29rus

@Pathduck said in Unable to access You.com using the Vivaldi browser:

Very strange that it seems to work in other browsers on your system but not Vivaldi

And that's not all. If I run the clean installed Vivaldi with --disable-vivaldi parameter, the Clouflare check successfully completes without any problems and you.com opens.

And if without this parameter, I have the same problem - endless Clouflare check. I have tried all settings, both Vivaldi and Chromium, but nothing helps.

sedative29rus

Also, you.com works fine in 5.2.2623.48 and doesn't work in 5.6.2867.62. I haven't checked the other versions between these two.