Can`t download attachments from Google Mail

matelau

I am no longer able to download attachments. I`m using Linux Ubuntu. I have been using Vivaldi with no problems for many years. I might have to go back to Firefox. Can anyone help me on this?
Robert

Modedit: Title for clarity

guigirl

@matelau said in Can`t download attachments:

no longer able to download attachments

More info might help. What exactly happens? What do you mean by "attachments"; are you meaning simply files from websites in general, or does your use of that specific word imply this is an M3 issue? Have you retested in a new clean profile? Have you run V from a terminal so you can observe any relevant error messages at the time you attempt the downloads?

matelau

@guigirl

By attachment I mean when I receive an email from my Google account, and should it contain a jpg or a pdf, I can see the attachment, but I cannot download the attachment. This started two days ago. For all the time Ive been using Vivaldi, this the first time this problem has shown up. If I switch to Firefox, I can download the same attachments. Im using Linux Ubuntu on an Acer Swift 3 laptop.
Unfortunately Im not a techie, so thats why I have to return to Firefox if I cannot resolve this problem.

Pathduck

@matelau Blocking 3rd-party cookies can cause this, specifically I've seen it on Gmail if cookies from [*.]googleusercontent.com are blocked.

Possibly also if the sender is also using Gmail, so it depends on how the files are attached, not sure.

So I suggest you first check your Settings, under Privacy & Security > Cookies, what your cookie settings are.
https://help.vivaldi.com/desktop/privacy/cookies/

Then I suggest you test in a clean profile, as as well as the other general troubleshooting steps:
https://help.vivaldi.com/desktop/troubleshoot/troubleshooting-issues/

Stardust

Try from the context menu save link as

matelau

Ive tried changing my cookie setting with no effect. BUT if I quit and restart Vivaldi, I can one download of an attachment. These attachments are from a Gmail account. As Ive mentioned before, if I use Firefox, there is no similar problem.
Robert
PS: I really appreciate all your help.

WetGeek

@Stardust said in Can`t download attachments:

Try from the context menu save link as

And make sure you have access to the destination.

I recently tried to save an attachment as an ordinary user to a folder in my /home directory that I'd created in the terminal while working as root.

The error message suggested using a different file name for the attachment, so it took me quite a while to figure out what I'd done.

Pathduck

@matelau said in Can`t download attachments:

Ive tried changing my cookie setting with no effect.

What are your cookie setting?

Also check the URL:
chrome://settings/cookies
If any sites are explicitly allowed/denied.

As Ive mentioned before, if I use Firefox, there is no similar problem.

When comparing with other browsers, ask yourself:

"What have I changed in Vivaldi as compared to Firefox?"
"Is this a basically unchanged install of Firefox while in Vivaldi I've changed lots of settings?"
"Are there any extensions running in Vivaldi that I don't have installed in Firefox"
"Vivaldi has a built-in adblocker, Firefox does not. Maybe I'be enabled the adblocker in Vivaldi?"

Also, how's it going with those troubleshooting steps I posted? Tried in a clean profile yet? Tried clearing cache?

bnckd

Same issue here, very annoying. It sometimes works if i switch to "show complete mail" and then use open in new tab / save as - which is not possible in the regular view (there is no context menu..) and also showing the email that way doesn't always work. Tried all sorts of workarounds, cookies etc is all fine, still no luck.

DoctorG

@bnckd tested with 6.6.3271.55 in Private Window; download of attachments from GMail webpage works for each attachment one by one and downloading all as a Zip file.

Please check:

Vivaldi Blocker
Blocked Third Party Cookies
Extensions causing broken download

bnckd

yeah i know that private window and refreshing works but that's not the issue. I simply can't and won't switch to a private window everytime I need to download something and also log in like 50 times a day. This has been going on for such a long time - I don't get why this isn't getting resolved.

Pathduck

@bnckd I can download attachments from Gmail and do so almost daily in Vivaldi. I don't use a private window, I block third-party cookies, although I do allow them for google.com

Did you read through this topic and try the troubleshooting steps as suggested?

bnckd

as already stated I tried all workarounds, I read everything I could find online (not just here), there are no cookies blocked, all the settings are as they should be.

Pathduck

@bnckd OK then do this:

Open Gmail and the mail you want to download from
Hit F12 to open Devtools
Go to the Network tab
Reload the page with Ctrl+F5
Wait until it finishes loading
Try the attachment download
Look at the log

You SHOULD see requests going to:
https://mail-attachment.googleusercontent.com/attachment/u/0/...
And these requests should have a HTTP status code of 200 OK.

In my case, it looks like this:

That's a 302 redirect first, then the 200 OK from the Googleusercontent domain triggering the download.

The blocked log?format entry at the top is blocked by uBlock which is also running.

bnckd

@Pathduck said in Can`t download attachments:

https://mail-attachment.googleusercontent.com/attachment/u/0/...

did that, it says 200 ok almost in every line...still only the first download after refreshing works, the second doesn't..maybe you can see something I can't there

Screenshot 2024-04-13 at 16.54.54.png

Pathduck

@bnckd Hi, no that looks good, no errors in the network log.

No idea why it fails for only you at this point

Is it just that one attachment, or all attachments on Gmail?
You sure you've tested in a clean new profile?

Stardust

I can reproduce this old issue even now, here are my steps:

Download Vivaldi installer from https://vivaldi.com
Wait till it downloaded
Go to download page again https://vivaldi.com
try to download the same file again - not possible. After pressing Save in the save dialog nothing happens.

Not sure what's happening here, maybe Vivaldi doesn't like that you downloading the same file

You can bypass this by pressing Save link as from the context menu under Download button (https://vivaldi.com/download/)

Pathduck

@Stardust This is specifically about downloading attachments from Gmail.

I can't reproduce your problem either.
https://0x0.st/X-fa.mp4

Stardust

@Pathduck said in Can`t download attachments:

This is specifically about downloading attachments from Gmail.

oh, sorry, I thought it could be related.

I can't reproduce your problem either.

I see, you open a new tab with download link, try to go back to download page without opening a new tab

Pathduck

@Stardust https://0x0.st/X-fe.mp4

Anything else? Vivaldi just works for me.

I thought it could be related.

IF you can reproduce the same issue in Gmail, it might be useful to help figure out where the problem is.

This is of course a Linux topic. According to what I know, @bnckd is on MacOS. I'm on Windows. That's the problem with people digging up two year old topics because they think the problem they're having is the same as someone posted about two years ago (and might be solved on their end long ago).