Vivaldi webmail service blocked by Microsoft (Outlook, Hotmail, Live)
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I've been attempting to send messages all morning today -- but none of them ever reach the recipient account. I do not get any errors of any kind and the message is present in the "Sent" folder. So everything appears on the surface to work fine. It's just that the messages never get to their destination (I've waited a matter of hours for the message to reach the recipient accounts Inbox - still nothing and the messages are not ending up in the target accounts SPAM folders either).
//MODEDIT: updated title
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Some servers tend to send vivaldi.net mails to the spam folder.
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@vivalausa
Thanks for the reply - but not in this case -- as mentioned in my original post - none of the messages are ending up in SPAM (Junk) folders.Hmm, wait - I'm now observing some messages I've been recently sending from my Vivaldi account (forgetting about the problem) as I use Vivaldi for my default account in my Client.
Upon further testing my results are that only Microsoft accounts (i.e. Outlook.com, Hotmail.com etc etc) are not retrieving messages that are sent using Vivaldi. And to be clear - I have been using Vivaldi on the web (Internet Interface) to send the test messages (not just my client).
I know this makes no sense - but I've got screen-shots to document this fact.
No problem for any messages sent using Vivaldi to other accounts (tested Yahoo.com, Mailbox.org, Topmail.com domains) - but for some inexplicable reason if I send messages to Microsoft domains from Vivaldi the messages are no-where to be found - not in the Inbox and not in Junk folder.
Total mystery to me - all of the sent messages do reside in the Vivaldi "Sent" folder in all cases (including Microsoft accounts). But for some reason accounts with Microsoft domains sent by Vivaldi get "lost" (for lack of a better term). Never seen anything like this myself - I've tried rebooting as well.
If anyone can send messages to a Microsoft account using Vivaldi - please post here - thanks.
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@vivalausa Are these messages sent from a Vivaldi.net address, or sent from some other address, using the Vivaldi mail client?
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@ayespy The messages I am sending are sent directly from the vivaldi.net email address using the Vivaldi on-line web site. I have also sent some test messages from my email client independent of vivaldi using once again my vivaldi.net email address as well. In both cases, if the recipient account is a Microsoft account domain the messages fail to reach the recipient account (any other email service does reach the destination account).
Addendum: I have messages from Vivaldi.net to a Microsoft account as recent as last Wednesday 2-23 - so this issue has transpired as of just the last 2 days or so (if that helps).
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@vivalausa So it looks as though Microsoft has begun blocking vivaldi.net emails.
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@ayespy Hmm, why would they do that?
So - are others unable to send Vivaldi.net messages to Microsoft email accounts (i.e. w/ domains such as "outlook.com", "Hotmail.com", "Live.com" etc.)?!?
Can we get confirmation on this from anyone else attempting to send messages from Vivaldi Email to a Microsoft Email account - please?
One would think if this were the case - there would be a lot of talk about this - I don't see anything about this on the web (but then this might depend upon how many people use Vivaldi email). I mentioned this to the software developer where I'm a global moderator and he didn't even know about Vivaldi email.
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@vivalausa I don't know anyone with these target addresses.
Perhaps you could PM me with Microsoft address I could try to send you an email on, to test.
Edit: I sent you an email from my vivaldi.net address to your recovery email listed with your profile.
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@vivalausa If there is a Microsoft block, maybe this thread is (somehow) related?
https://forum.vivaldi.net/topic/70579/outlook-mail-in-custom-domain-setup-doesn-t-complete -
@ayespy Thank you very much for sending that message to my profile recovery address on file.
Nope - I did not get your message in my Inbox - the most recent messages received for this account are (6 days ago) back on 2/20 of this year. And there is only one message in the "Junk" folder dated 8/26/21.
So it does appear that messages sent from Vivaldi email accounts to Microsoft email accounts are definitely failing to reach their destination.
So now that this has been confirmed - the question is what's the next step?
Why do I have a feeling that Microsoft Support won't be of much help?
(I'll see what I can do on this front)I'm wondering if the Vivaldi Developer team might be able to get somewhere as to determining why this is happening?
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@tbgbe It would appear the topic (you've linked to) is in regards to problems with an Email Clients protocol settings (presumably IMAP). I have posted a comment in the linked topic.
In the case of this specific topic regarding Vivaldi messages not reaching the recipient Microsoft accounts - by using the Vivaldi on-line website (as we are) to send the messages, we are using Vivaldi's proprietary "web-mail" email protocol managed by Vivaldi software (so it's not exactly the same thing).
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@vivalausa Microsoft accounts do employ some blocking.
Supposedly there are ways to adjust this on your particular account.
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@ayespy I will look at my Microsoft accounts regarding this (as I'm not aware of these settings). Do you know off-hand where to find these settings?
In the meantime I have posted a Microsoft Support Topic for this issue: https://answers.microsoft.com/en-us/outlook_com/forum/all/email-messages-sent-to-ms-email-accounts-from/336aeb22-7e41-4b35-b051-b6a619c50e21
I don't expect much help from MS however.
Addendum: In regards to "Blocking" messages - there is a "block sender" optional setting - but this would by default not be set to any accounts (and I know I haven't set any myself). So I'm not sure where I would find anything in any of my MS email accounts that would apply - but I check it out further and get back.
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@ayespy Yep - you're entirely right. There are setting to block senders (I had presumed this would be empty be default - but MS includes a large array of accounts to be blocked).
This can be modified by: Select Settings > View all Outlook settings. Select Mail > Junk email.
However a search of all entries does not include Vivaldi.
So this would not be the cause of this issue (to bad it would have been nice to be this simple) -- but the fact that I haven't had this issue prior to 2/23/22 and have made no changes to any MS accounts - there has to be another reason for this problem.
Blocked accounts reside in the "Junk" setting above - Vivaldi is not an entry (and of course could not have been since this issue is only about 3 days old as of today) -
@vivalausa I don't know, but this article MAY shed some light...
Maybe there's a way to whitelist the vivaldi.net domain.
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@ayespy Yep - there is a way - in the screen-shot in my previous post above - toward the bottom of the embedded image -- sites can be added to the 'safe sender' list (specifically the 'safe senders and domains' list).
I can't see why this would be necessary but I added vivaldi anyway (see screen-shot below) - no help.
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@vivalausa For what it's worth, I think that should simply be vivald.net.
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@ayespy Good point - I was using the highlighted part of the URL "https://webmail.vivaldi.net/" - but your correct, I should have at least tried this - so I've now added "vivaldi.net" to the safe list as well.
Unfortunately it didn't make any difference.
I actually didn't think this would help in the first place because this "Safe Senders and Domains" list is there for the purpose to not move the senders/domains in this list to the "Junk" folder (notice the line under "Save Senders and Domains" in my screen-shot - where it states "Don't move email from these senders to my junk email folder"- so because the list is for this express purpose and because I haven't been getting any of the Microsoft account messages in my "Junk" folder at any time anyway, I didn't think this would help. But it was worth a try.
So far not much help from Microsoft (as you can see from the link I previously posted) with only a suggestion that perhaps their server "... may be blocked temporarily due to receiving too much spam" - which doesn't seem plausible to me as explained in my reply back.
I'm frankly at a loss as far as any more ideas regarding this rather strange situation.
So at this point, it appears that it would be a good idea for the Vivaldi developers or at least a representative of Vivaldi to contact a Microsoft representative regarding this issue -- what do you think?
Is there a way to elevate this issue to higher priority support? (fact is there are a very large number of Microsoft Email Service users - so the issue impacts a relatively large proportion of users with the expectation messages reach their destination)
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Just now sent another test message this morning at 8:20AM PST - the message did reach the destination Microsoft account as of 8:26AM PST this time.
So it appears messages are now reaching their destination account for the Microsoft Email Service.
It appears the former tests sent that had not reached the destination Microsoft accounts (over the past few days) do not now reside on Vivaldi servers since I have not seen any of these messages in the Inbox of the respective accounts that the test messages were sent to. (I had anticipated the former test messages, over the past few days, to populate these account Inboxes in the event this issue cleared up).
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Just sent one more test to confirm the issue is resolved.
The former test (posted above) included both Hotmail.com and Yahoo.com accounts - to observe the expectation the Yahoo account message would work as contrasted to Microsoft - as reported above both messages reach their destination accounts.
This time the test was only a Microsoft account.
The message arrived at the destination account very quickly this time (not taking 6 minutes) - Sent at 8:46AM PST and arrived the same 8:46AM PST at the destination account.
It would appear since we can apparently regard this topic as solved the topic can be closed.
It would be nice to know what the heck was happening for the past several days - but I guess it's enough to just be happy the issue is no longer as it will probably remain a mystery.
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Ggmg moved this topic from Mail on -
Ggmg marked this topic as a question on
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Ggmg has marked this topic as solved on
