Solved Can't log into Pandora

chubyduck

RESOLVED: See This post

Is anyone else getting an "Incorrect Email or Password" when trying to log into Pandora Radio?

I have reset my Pandora password a couple times
Cleared all history, cache and cookies in Vivaldi 5.1.2567.39 (Stable channel) (64-bit)
Made sure all cookies are allowed on Pandora site

I am able authenticate and log in via Firefox 97.0 (64-bit).

chubyduck

Ok, after a lot of investigating, I finally figured out the issue. When trying to sign into YouTube today, I was receiving the following error:

Couldn’t sign you in
This browser or app may not be secure. Learn more
Try using a different browser. If you’re already using a supported browser, you can try again to sign in.

After digging and running into this article, Guide | Google Extensions - Crypto Token [What it Does]
I turned on the "Crypto Token" setting under Privacy settings. I was able to sign into YouTube/Google. I figured I'd try Pandora again to see if the two are related and sure enough, I was able to sign in again.

From this troubleshooting, it seems Pandora relies on this setting within Vivaldi to authenticate. Turning the option On and Off I was able to confirm breaks the Pandora sign in process.

chubyduck

Update: I can log in via Private Window. Not sure what the difference is, still troubleshooting.

Tried clearing all history and cache settings. Turing off blockers, and uninstalling. Still looking into it.

DoctorG

@chubyduck You seem to block Cookies or other with Ad/Tracker blocker/privacy extension.

chubyduck

@doctorg I'm not %100 sure that's the issue. I notice I can sign into Pandora if I delete the Vivaldi "User Data" folder. I can sign into Pandora then, even with all privacy options enabled, blocking third party cookies and trackers.

Once I sign into Vivaldi Sync, I'm logged out of Pandora after about 5 minutes and cannot log in again. I've reset my server sync data for my Vivaldi account hoping that helps if there was some setting causing the issue and deleted the User Data folder again. I'm trying one setting at a time to try and see what is triggering.

chubyduck

Ok, after a lot of investigating, I finally figured out the issue. When trying to sign into YouTube today, I was receiving the following error:

Couldn’t sign you in
This browser or app may not be secure. Learn more
Try using a different browser. If you’re already using a supported browser, you can try again to sign in.

After digging and running into this article, Guide | Google Extensions - Crypto Token [What it Does]
I turned on the "Crypto Token" setting under Privacy settings. I was able to sign into YouTube/Google. I figured I'd try Pandora again to see if the two are related and sure enough, I was able to sign in again.

From this troubleshooting, it seems Pandora relies on this setting within Vivaldi to authenticate. Turning the option On and Off I was able to confirm breaks the Pandora sign in process.