vivaldi interrupts synchronization, demands a password, resynchronizes and stops again.

RedFox1

I have vivalvi on two notebooks. in one of them, everything is going well. on the other, synchronization is interrupted when I end the session. when restarting vivaldi, i see the message that synchronization has stopped. this occurs on all restarts. I have reinstalled vivaldi several times, but the problem persists. I emphasize that this never happened with firefox, edge or chrome. it only occurs with vivaldi. I accept suggestions to solve the problem. thankful.

Pathduck

@RedFox1 Hello, welcome to the Vivaldi community

My first guess is you have installed some 3rd-party software that erases all your saved passwords for "privacy", like Ccleaner and similar.

Do you save passwords for sites, and if so are they still there after a restart?
There should also be an entry for vivaldi://settings/sync in the passwords list.

What is the error message you get from Sync? What does it say in the Sync settings page? Is the password field empty?

RedFox1

@Pathduck hello! I thank you for your interest. let's go in parts:

yes, i have ccleaner free, but i use it rarely, and between one vivaldi session and the next, i never run the cleaner.
normally I don't save passwords for websites, but I enabled this feature to test vivaldi's behavior. the result came to nothing... vivaldi just continued to interrupt the synchronization regardless of the password setting.
The message I receive refers to the loss of the encryption password and requires entering the synchronization and encryption passwords. when I enter the password, synchronization starts to work, but on the next startup synchronization is disabled again.
what intrigues me most is that the two notebooks have windows10 with the same settings, and the two vivaldis also have the same settings, but in the other notebook this problem never happened. I never set an encryption password on the other, nor did he ever request it. And everything works normally ...

Pathduck

@RedFox1 said in vivaldi interrupts synchronization, demands a password, resynchronizes and stops again.:

yes, i have ccleaner free, but i use it rarely, and between one vivaldi session and the next, i never run the cleaner.

OK, the free versions should not have a background task running to clean data. But still to make sure go through the settings and make sure it's not deleting passwords from Vivaldi. Later versions of CCleaner should detect Vivaldi as its own app, otherwise it uses the Chrome settings. I just have Cache + Downloads selected for Vivaldi.

I never set an encryption password on the other, nor did he ever request it.

Make sure the systems are both on the latest version of Vivaldi. I believe the encryption password was added later, maybe that's causing your issue, if one is on a very old version and both trying to sync to the same account.

As I also asked: Do you see the password for Vivaldi Sync in the passwords after restart? To be honest, not sure how both passwords are saved, I think only the account login is saved there.

RedFox1

my ccleaner was configured to clear cache, download, internet history and cookies. I disabled everything and the effect was null. in any case I run the cleaner only once a week. my two vivaldi are updated by the latest version. this is automatic for everyone, I imagine. by the way, in this process of resetting the password several times, I found that the encryption password, if we do not intentionally change it, will always be the same as for synchronization. in my case none of them remains from one session to the next. I have already uninstalled vivaldi with the revo uninstaller (option to completely clean files and registry entries) and then reinstall, and even then the browser's behavior is maintained. I just do not get it...

Translated with www.DeepL.com/Translator (free version)

Pathduck

@RedFox1 said in vivaldi interrupts synchronization, demands a password, resynchronizes and stops again.:

my two vivaldi are updated by the latest version. this is automatic for everyone, I imagine

No, updates are not automatic for everyone, maybe only on MacOS., but you have never said what OS this is on. Make sure you do a check for updates to make sure.

Other than that I do not have any more ideas. I don't think Vivaldi Support can help either, as the only thing they would do is reset your encrypted data on the server.

My suggestion now is to decide which installation is the "default/master", then disable sync + clear the data on the other machine(s), reset remote data, then let connect again from the "master" and let it sync. Then enable sync again on the other machines.

RedFox1

@Pathduck
in my second post i believe i mentioned that i use w10 on both notes, with the same settings. I had considered the possibility that there is something wrong with sharing the settings of the w10, but I gave up that idea because firefox, edge and chrome perform synchronization normally on the same notebook. Anyway, now you make me an interesting suggestion that I’ll try (I haven’t thought that!): the "main" vivaldi may be the other one, not the one with the problem, and I will try to completely uninstall both and reinstall both from zero point. I will only have to reinstall the two vivaldi to see what happens! tomorrow I do that and I'll post the result here. for today, thank you very much for the suggestions. let's hope it works...

Pathduck

@RedFox1 Best of luck

By the way there really should be no need to re-install the browser, it makes no difference, it's just binary files, they won't change. What matters is in the profile directory which is not changed by uninstalling (unless you explicitly select it in the uninstaller).

You could of course just completely wipe the profile directories of the "non-master" machine to be sure to start from scratch on these.

in my second post i believe i mentioned that i use w10 on both notes, with the same settings.

This is true, I can see that now. However, it's considered a good idea to post your OS and system information in the first post, not hidden away in a big paragraph where old tired eyes can easily miss it.

On that note, some tips:

In English written text, the beginning of sentences are capitalised so they are easier to separate.
The pronoun 'I' must always be capitalised.
It's a good idea to break overly long paragraphs up to increase readability and avoiding the "wall of text" effect which might make the reader miss important points. This is especially important for online informal conversation - you're not writing a novel here after all

https://en.wikipedia.org/wiki/Capitalization_in_English

If you use an online translator, it's strange it does not correct these errors automatically?

RedFox1

I'm really sorry... I just imagined that the person who was reading my posts could read texts with a reasonable minimum of content. I'm really sorry if I was too complex for you. As a university professor, I got used to paragraphs a little longer than the ones you read here; they are more natural for me. I apologize for not being familiar with this "writing ethics" on the internet forums and I hope I haven't taken too much time from you. I usually write in my natural language, French. Writing in English is not natural for me, but I think I can make myself understood. By the way, nothing solved my synchronization problem, and I will have to go back to Firefox. (PS. Excuse me for this text too long.)

Pathduck

@RedFox1 You were not being too complex, you were not following basic grammar rules that make it easier for others to understand your text completely. And I believe French has most of the same grammar rules as English - n'est-ce pas?

Isn't it funny how people get their panties all in a bunch from a little constructive criticism, and you'd think a professor would certainly be used to giving it out

Anyway, I'd be happy to help you further if you want, if you give some more information on what you've done on your machines and the current status of things.