Refresh problems (extended black screen) 2.1.x, Windows 10



  • Happens almost exclusively in private window. Vivaldi refresh hits something the page is trying to load and a conflict evidently ensues. Mostly, Vivaldi hangs, both the private window and the other (earlier, regular) Vivaldi windows. Occasionally, it crashes. It seems to happen on pages that are trying to put up a lot of moving stuff and hot-linked content, not on all pages, certainly not on static pages.

    Can it be that I'm the first one to report this? I searched for "refresh," "refresh problems" and "black screen", but found nothing relevant.



  • @spme said in Refresh problems (extended black screen) 2.1.x, Windows 10:

    not on all pages, certainly not on static pages.

    Not seen this (however, I rarely refresh private windows); but maybe example url(s) would help in checking it out?



  • https://nypost.com/2018/12/05/de-blasio-donor-jona-rechnitz-there-were-hookers-everywhere/
    Happens to be the one that I've got up right now. I've noticed the refresh problem on a number of pages from that site.

    I've had it happen more regularly and severely with any page from
    http://www.israelnationalnews.com/News/
    and
    http://www.timesofisrael.com/

    I noticed now that the refresh problem occurs even in a normal window, though not as severely. Also, I've tried displaying the various pages with content blocker, transitions removed and reader view turned on, all of them or some of them, in various combinations, to no avail.



  • @spme said in Refresh problems (extended black screen) 2.1.x, Windows 10:

    I've had it happen more regularly and severely with any page from
    http://www.timesofisrael.com/

    I noticed now that the refresh problem occurs even in a normal window, though not as severely. Also, I've tried displaying the various pages with content blocker, transitions removed and reader view turned on, all of them or some of them, in various combinations, to no avail.

    As the title says 2.1.x I tried these in Vivaldi 2.1.1337.51 (Stable channel) (64-bit) incognito window (so my blocking extension was NOT active):

    the progress indicator in the url field did stop at around 30/31 but the page never hangs or crashes for me (I was always able to scroll up/down using mouse or scroll bar).

    So I then tried

    http://www.israelnationalnews.com/News/

    Again the progress paused for a short time then completed. However, again no hangs/crashes.

    Finally

    https://nypost.com/2018/12/05/de-blasio-donor-jona-rechnitz-there-were-hookers-everywhere/
    Happens to be the one that I've got up right now. I've noticed the refresh problem on a number of pages from that site.

    This behaved exactly the same as www.israelnationalnews.com/News/
    Pauses but no hang/crash.

    Note: checking the inspect console:-
    israelnationalnews and timesofisrael BOTH gave me a warning -

    A parser-blocking, cross site (i.e. different eTLD+1) script, http://k6s3v6r4.ssl.hwcdn.net/Combine.js?lang=2&dir=ltr&v=2&js=jquery/JQuery2.js,build/MainTools.js,Main.js,Dates.js,jquery/jquery.pagination.js,jquery/jquery.lazyload.min.js&css=PC.less&h=CpMpQ2UnXV, is invoked via document.write. The network request for this script MAY be blocked by the browser in this or a future page load due to poor network connectivity. If blocked in this page load, it will be confirmed in a subsequent console message. See https://www.chromestatus.com/feature/5718547946799104 for more details.

    I guess "a future page load" could also mean refresh??

    nypost
    Error: Failed to load resource: the server responded with a status of 403 (Forbidden)

    This may be a location/country thing though.

    But the short answer from me would be that although there are loading pauses, I don't see hangs or crashes on any of those.
    Can you confirm that you have NO extensions active in an Incognito window?



  • @TbGbe No extensions active. (I was surprised to find Convert Web Page to PDF and Skype installed, though turned off. I didn't install them, but perhaps they were pulled in when I migrated from Chrome.) I'm using the latest, too, 2.1.1337.51, also 64-bit.

    I'm unfamiliar with the inspect console, and I didn't know to look there.

    Doesn't surprise me that you couldn't reproduce my situation, since mine is apparently the first complaint about this and I've been experiencing it for a month or maybe 6 weeks. If this behavior is not strictly due to Vivaldi, where else should I look for a contributing cause?


  • Moderator

    Black screen and freeze confirmed for The Times of Israel on 2.2 internal Snapshot!

    I reported bug as VB-47025 "All Vivaldi windows freeze and get black"


  • Moderator

    @spme Tell me more about your hardware:

    • which Windows version and build (start winver to check it)
    • which GPUs/graphics hardware
    • which graphics driver version


  • @Gwen-Dragon
    OS Name Microsoft Windows 10 Pro
    Version 10.0.17134 Build 17134

    Adapter Type AMD Radeon Graphics Processor (0x6899), Advanced Micro Devices, Inc. compatible
    Adapter Description AMD Radeon HD 5800 Series
    Adapter RAM 1.00 GB (1,073,741,824 bytes)
    Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    Driver Version 15.201.1151.1008
    Color Planes Not Available
    Color Table Entries 4294967296
    Resolution 1920 x 1200 x 60 hertz
    Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 658.48 KB (674,288 bytes), 12/16/2015 8:07 PM)

    Sorry for my delay.
    It seems to be more severe when I have any two or more of those sites open at the same time.
    Thanks for your attention.

    I installed the latest AMD drive and support programs. I'll report if there are any changes regarding this problem.


  • Moderator

    @spme I added your hardware information to the bug tracker entry.



  • @Gwen-Dragon Thanks. I didn't quantify it, but when I've got multiple tabs open in a single incognito window, the black screens, hangs and even crashes seem to occur more frequently. What's a suitable way for me to send you one of the crash dumps?


  • Moderator

    @spme said in Refresh problems (extended black screen) 2.1.x, Windows 10:

    What's a suitable way for me to send you one of the crash dumps?

    Or may report it as described on https://help.vivaldi.com/article/reporting-crashes-on-windows/ and i will relink it to the correct bug number.



  • @Gwen-Dragon
    Did so moments ago, thanks.



  • I am getting this same problem (black screen that seems to be running but nothing except a black screen is displayed....which occasionally ends up causing the tab to crash...or even Vivaldi in whole). In case it helps, here is an URL that repeatedly causes the black screen and crash:

    https://www.denverpost.com/2018/12/16/full-strength-beer-colorado-grocery-stores-new-years-day/

    Display/Video hardware info:
    Name AMD Radeon HD 8700M Series
    PNP Device ID PCI\VEN_1002&DEV_6600&SUBSYS_C0E6144D&REV_00\4&383E238C&0&0008
    Adapter Type AMD Radeon Graphics Processor (0x6600), Advanced Micro Devices, Inc. compatible
    Adapter Description AMD Radeon HD 8700M Series
    Adapter RAM 1.00 GB (1,073,741,824 bytes)
    Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
    Driver Version 15.200.1065.0
    INF File oem90.inf (ati2mtag_R502 section)
    Color Planes Not Available
    Color Table Entries Not Available
    Resolution Not Available
    Bits/Pixel Not Available
    Memory Address 0xE0000000-0xEFFFFFFF
    Memory Address 0xF7DC0000-0xF7DFFFFF
    I/O Port 0x0000EF00-0x0000EFFF
    IRQ Channel IRQ 4294967288
    Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 649.50 KB (665,088 bytes), 2017-10-07 10:03 AM)

    Name Intel(R) HD Graphics 4000
    PNP Device ID PCI\VEN_8086&DEV_0166&SUBSYS_C0E6144D&REV_09\3&11583659&0&10
    Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description Intel(R) HD Graphics 4000
    Adapter RAM (2,080,374,784) bytes
    Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
    Driver Version 10.18.10.4653
    INF File oem68.inf (iIVBM_w10 section)
    Color Planes Not Available
    Color Table Entries 4294967296
    Resolution 1680 x 1050 x 59 hertz
    Bits/Pixel 32
    Memory Address 0xF7800000-0xF7BFFFFF
    Memory Address 0xD0000000-0xDFFFFFFF
    I/O Port 0x0000F000-0x0000F03F
    IRQ Channel IRQ 4294967290
    Driver c:\windows\system32\drivers\igdkmd64.sys (10.18.10.4653, 3.64 MB (3,811,816 bytes), 2017-05-18 3:11 PM)


  • Moderator

    @DeronDilger said in Refresh problems (extended black screen) 2.1.x, Windows 10:

    https://www.denverpost.com/2018/12/16/full-strength-beer-colorado-grocery-stores-new-years-day/

    I can confirm the black window on my 2.2 Stable & Snapshot 2.3.1400.4 | NVidia GT710 | Window 10 x64.
    I updated the bugreport.


 

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