Vivaldi Sync wont load anything

papppsanyi

Hey, so I just reinstalled Windows and set up Vivaldi again a day, but nothing’s syncing—no bookmarks, no settings, no notes, nothing.

So also installed Vivaldi on my Android, and same thing there. I’m logged into my Vivaldi account on both, but it’s like sync just wasn't happening.
Today it loaded the 2 bookmarks i have saved a few hours ago.

Any idea what going on?

Version 7.0.3495.29 (Stable channel) (64-bit)

Edit, in the settings sync tab shows download done.
vivaldi:sync as far as understand doesn't show any errors.

iqaluit

Works fine on my end ( windows / android under same account)
Hope it gets fixed for you

OrbitalMartian

@papppsanyi Hello, did you setup a new encryption password on the device/install that had all your data that you are expecting to be there?

DoctorG

@OrbitalMartian said in Vivaldi Sync wont load anything:

did you setup a new encryption password

Why not use the old one?

papppsanyi

@iqaluit Hi!
I'm not sure what you mean by "new encryption password."
I have been using the same encryption password since I created my account years ago and have never had any issues before.

DoctorG

@papppsanyi Try this (without warranty!):

Open the device with profile which has all data to be synced
Reset Data on Sync Server
Login again and enter new encryption password
Start Sync
Wait 30 minutes
Exit Vivaldi
On the Windows device which needs to get the synced profile login to sync and enter encryption password
Start Sync

papppsanyi

@DoctorG That is the issue, i can no longer access the previous installation.

DoctorG

@papppsanyi The sync server had in December 2024 a a severe issue/sync data loss.

When was your last complete sync?
After 21th December 2024?
What shows internal page vivaldi://sync-internals?
Any red error messages in left/middle columns?
All green on right columns?

OrbitalMartian

@DoctorG What I meant was has the new one been set in Sync after the downtime.

And whether it was set on an install with all the data or a clean install.

DoctorG

@OrbitalMartian And have you synced complete data from the PC to Sync server after you had set the new encryption password?

papppsanyi

Was it communicated in any way that we need to renew or change our encryption password? I’ve checked my emails and haven’t found a single message from Vivaldi about this.

No, I haven’t refreshed my encryption password—i had no idea that i needed to?
So should i consider all my data lost?

OrbitalMartian

There were no emails sent from Vivaldi but it was posted on the various social networks in a number of languages.

I wouldn’t say lost, if you still have a device with the data, it’s possible to still recover it, I believe.

jane.n

@papppsanyi @OrbitalMartian
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papppsanyi

@jane-n So, users who chose not to receive the monthly spam are simply unworthy of being notified about their data being lost?
And YES, I have the checkbox ticked next to the "Tech Updates" option. Yet, the last email I received from Vivaldi was a password reset email from back in 2021...

@OrbitalMartian So yes, my data are lost since I don’t have any working devices with Vivaldi synced...

OrbitalMartian

@papppsanyi @jane-n I also have all the boxes ticked for emails and haven’t received a single one.

Unfortunately @papppsanyi it does seem that way.

wadesmart

@DoctorG Where do you find that Reset Data on Sync Server? And, where do you see what things to sync?

Vivaldi 7.1.3570.42 (Stable channel) stable (64-bit)
Revision b8b9e38c227ffcbddc2b1eaa4cafae187b90d9b6

Pathduck

@wadesmart It asks you for the encryption password. First you need to set it. Have you read the docs?
https://help.vivaldi.com/desktop/tools/sync/

Then you will be able to choose what to sync or reset data. In your case it looks like you've never used Sync so set an encryption password. And save that password.

wadesmart

@Pathduck I have used sync since I originally setup the browser. Today I was on another device and couldnt access my notes - logged into the forum to see if others had an issue - saw this thread and .. asked.