Web pages not loading.

nigelandsue

Help please, since updating to Vivaldi 7, web pages are very slow to load & in some cases dont load at all, -- *** took too long to respond - can anyone advise on cause please. I have closed Vivaldi & re-instated but made no difference at all. Nigel L

DoctorG

@nigelandsue Please try the troubleshooting steps, including testing in a clean profile and disabling adblocking/extensions:
https://help.vivaldi.com/desktop/troubleshoot/troubleshooting-issues/

You can try to clear Browser Cache: hit Ctrl+Shift+Del, select range "All Time", untick all, tick "Cache", confirm with button "Delete".

I guess Antivirus / Internet Security tool, Vivaldi Ad/Tracker Blocker or other extension can cause such slow loading.

DoctorG

@nigelandsue Welcome in our Vivaldi Community

Do not hesitate to ask, we are a community to help users.

Enjoy browsing with Vivaldi.

mib2berlin

@nigelandsue
Hi, it happen sometimes after an update of Vivaldi a security software block/slowdown .
Do you use one?

nigelandsue

Hi All, I have tried suggestions, the problem appears to be with my webmail -- gmx.co.uk -- still errors out as taking too long to load, most other web site seem to load ok although some are very slow, i will try removing gmx.co.uk & reloading & see if that works. Nigel

mib2berlin

@nigelandsue
Hi, I asked for security software?

nigelandsue

Hi mib2berlin, I am running on Microsoft Defender only, I have just tried loading www.gmx.co.uk -- on -- Brave + Duckduckgo + Edge & they all load straight away, so it must be something on Vivaldi that is causing the problem. I am not super techi so i may be missing something somewhere ? I have cleared cookies etc, but no difference. I have allowed all cookies on gmx.co.uk - the main page loaded, but still timing out on log-in page.

yngve

@nigelandsue Are you logged in or out of the site?

The difference could be important, since a logged in user might be redirected to other parts of the service.

You might also want to check what your tracker/adblock configuration is, and whether that affects the loading.

It could also be of interest if the "too long" error you are getting is a Vivaldi/Chromium error, or from the site. IOW was it an error like the one below, or something else?

DoctorG

@nigelandsue When you are on the GMX site, please click on shield in address field, switch Vivaldi Blocker to "Tracker only" or "No Blocking"
The page should be reloaded and give you all content.

nigelandsue

@DoctorG -- Hi - Yep done that, still getting --- err_timed_out -- other websites are loading fine on Vivaldi & gmx.co.uk is loading fine on Edge

DoctorG

@nigelandsue Try Guest Profile and tell if that works.

nigelandsue

OK people -- I have just removed the Mail Check extension on GMX.co.uk & the problem appears to have gone away as gmx.co.uk is now loading & opening fine. Thank you for all you advice, hopefully this has solved the problem, again thank you. Nigel L

DoctorG

@nigelandsue I wrote to try without extensions some days ago at https://forum.vivaldi.net/post/791270

Congrats, you found that extension caused it.