no e-mail account can be created at all

[stereiss]

...there are a lot of posts in the forum about similar issues - but as far as I've seen, none of them describe this exact problem; if they do, I apologize...

I cannot add an e-mail account (IMAP) in Vivladi Mail (I have tried @mailbox.org, @t-online.de, @gmx.net and @outlook.com). I can enter the e-mail address and password, then a login attempt is made, no error message - but the account is not added.

If I look at the server settings via the manual setup, everything is correct and there are green check marks everywhere.

Until a few days ago, I was able to use Viivaldi Mail with all my accounts without any problems. Then I changed the language to English and restarted Vivaldi - after that the accounts were gone (strangely enough, not the calendars!) and I have not been able to create any new ones since then (neither under the English-language user interface nor under the German-language one).

Does anyone have any advice - or is uninstalling and reinstalling and creating new profiles the only solution?

Vivaldi 7.3.3635.9
Windows 11 Home, Build 27823.1000

[DoctorG]

@stereiss Never had such issue of loss of mail account settings for my IMAP accounts.
Change of UI language should never affect settings.

Win 11 Pro 23H2 (22631.5189)

[DoctorG]

@stereiss said in no e-mail account can be created at all:

Build 27823.1000

Oh, Windows 11 Insider build? Perhaps unstable OS.
You are a brave person, using a Insider.

And you do no daily backups of your Vivaldi data? Risky.

[TbGbe]

@stereiss said in no e-mail account can be created at all:

restarted Vivaldi - after that the accounts were gone (strangely enough, not the calendars!)

That sounds like you have multiple windows open - mail is only available in the first/primary window.

[WildEnte]

@TbGbe said in no e-mail account can be created at all:

@stereiss said in no e-mail account can be created at all:

restarted Vivaldi - after that the accounts were gone (strangely enough, not the calendars!)

That sounds like you have multiple windows open - mail is only available in the first/primary window.

And if that is the case, hit F2 and type 'mail' to locate the window that has the mail client running

[DoctorG]

@stereiss Do you see the accounts in Settings (Ctrl+F12) → Mail?

[stereiss]

@DoctorG I have been working with the Insider Previewe build for about five years without major problems. Unfortunately, Vivaldi Mail shows the same behaviour on other devices. And of course I regularly back up my data - the background to my question is (fortunately) not the threat of data loss.

[stereiss]

@TbGbe & @WildEnte & @DoctorG Thank you for your replies: I only use email in one profile - email, calendar and feeds are switched off in all others. But I will now delete the e-mail profile, restart it, start Vivaldi with a new profile and activate e-mail there. I'll test whether I can then add e-mail accounts there and report back.

[WildEnte]

@stereiss we are not talking about profiles but browser windows within one profile. Have you tried the "F2 -> Mail" command?

[estudioepc]

@WildEnte Hi! The last update deleted my email account, as did this person's. I tried F2 and the mail command, and this is what happened.

I tried to create my imap account again with gmail and didn't work.

Vivaldi window's version.
OS Windows 10

[mib2berlin]

@estudioepc
Hi, what happen if you add your account data?
I guess you use OAuth and not app password.

[estudioepc]

@mib2berlin said in no e-mail account can be created at all:

Hi, what happen if you add your account data?

I tried with OAuth , then I logged to my account on the gmail web.. After that Vivaldi asked to enter the password, like manual option,.. so, I entered the password and didn't work.

[DoctorG]

@estudioepc said in no e-mail account can be created at all:

so, I entered the password and didn't work.

Adding a GMail account by oAUth and use of Google account password did not work? Really?
How does the login look like? Screenshot please.

[estudioepc]

@DoctorG said in no e-mail account can be created at all:

Adding a GMail account and use of Google account password did not work? Really?

yep

[mib2berlin]

@estudioepc
Hm, Vivaldi should not ask for the password, the Google page should prompt you for the password.

[estudioepc]

@mib2berlin said in no e-mail account can be created at all:

Hm, Vivaldi should not ask for the password, the Google page should prompt you for the password.

Exactly.
I think there was something wrong with the last update.

[DoctorG]

@estudioepc I see this:

[mib2berlin]

And then:

[estudioepc]

@DoctorG Yes. I logged with google account and then Vivaldi opened a small windows (which I'd never seen before) and asked for the password. I remember it showed a button to access to the server settings.
After that, I couldn't log back into my Google account this way.

[mib2berlin]

@estudioepc
I cant remember exactly but I could not add a Gmail account at some point.
There was credentials of Gmail in the Vivaldi password manager, I had to delete them and then I could add the account again.
Please check this in Settings > Privacy.