V 6.9 | Mailbox Doesn't Exist

mirmalag

@mirmalag said in "Mailbox doesn't exist: Templates":

I'm experiencing a very similar problem since upgrading to 6.9
Mailbox doesn't exist: INBOX.Later (0.001 + 0.000 secs).
To be precise: the problem didn't arise immediately after the upgrade, which I did yesterday. It appeared this morning, when i fired Vivaldi up for the second time.
I'm sure is not a case of mailbox configuration issue, because I can access the same mailbox via an alternative webmail interface with the same account data.

Apparently I solved the problem.

Mail was continuously complaining about the absence of some folders in the mailbox: first INBOX.Later, then INBOX.Blocked and INBOX.Archive
The error messages said "Mailbox doesn't exist" but they were only the folders.

I logged into the account by a webmail and created the folders that weren't there, then the problem gone away.
I don't know why the problem was apparent only now, in fact those folder were never there. Maybe they were automatically put into the account by the last upgrade. If so I suggest not to put some new mandatory defaults without previous advice.

The problem would have been also solved simply unsubscribing from those folders (right-click on the folder entry in the account tree -> Unsubscribe), but that action didn't have any effect if the folder was not in place.

Somebody from Vivaldi team should clarify this issue, because is not easy to understand what to do for a non-technical-savvy users and having an alternative access to a mail account is not always the case.

Hope this help,
Mirco

Stephan_63

@yojimbo274064400 said in "Mailbox doesn't exist: Templates":

Do you already have a sub-folder named SPAM under INBOX?

Yes, there is a folder, but the spelling is not SPAM with capital letters it's Spam

Stephan_63

@mirmalag said in "Mailbox doesn't exist: Templates":

I logged into the account by a webmail and created the folders that weren't there, then the problem gone away.

See my post please: https://forum.vivaldi.net/post/776084 your solution will not work for me

mirmalag

@Stephan_63 said in "Mailbox doesn't exist: Templates":

@mirmalag said in "Mailbox doesn't exist: Templates":

I logged into the account by a webmail and created the folders that weren't there, then the problem gone away.

See my post please: https://forum.vivaldi.net/post/776084 your solution will not work for me

email account configuration can be very tricky and obscure, especially because every mail client has its own way of doing it.
My advice is to look for help from your email provider.

Mirco

Stephan_63

@mirmalag said in "Mailbox doesn't exist: Templates":

My advice is to look for help from your email provider.

Thanks for this hint.
In parallel, Thunderbird is installed on my system and I don't have problems with that. I assume this is a Vivaldi problem.

WildEnte

@Stephan_63 did you check if it works in a new profile?

I'm asking because a person I know had some issues after the upgrade to 6.9 related to the fixed bug below, even if it just made emails appear in the wrong IMAP folder, which seems less problematic than what you describe.

[Mail] Uses IMAP /Sent folder when it should use the special \Sent folder (VB-107519)

The core of that issue was that Vivaldi didn't recognize a folder called "gesendet" (German for sent) as the sent folder. Now I can imagine that "Templates" may be a synonym for "Drafts", and that there is some relationship (but that's just a hunch and I might be very much wrong)

Testing in a new profile can show if we are dealing with a fundamental issue or a profile issue.

Stephan_63

@WildEnte said in "Mailbox doesn't exist: Templates":

Testing in a new profile can show if we are dealing with a fundamental issue or a profile issue.

I tested it. With the new profile, same problem

mirmalag

@Stephan_63 said in "Mailbox doesn't exist: Templates":

@mirmalag said in "Mailbox doesn't exist: Templates":

My advice is to look for help from your email provider.

Thanks for this hint.
In parallel, Thunderbird is installed on my system and I don't have problems with that. I assume this is a Vivaldi problem.

This a good clue that Vivaldi Mail client is doing something too rigidly or plain wrong. Indeed, I think my solution of creating folders on the server side to let Vivaldi non complaining is not the best one.

Mirco

yojimbo274064400

@Stephan_63 said in V 6.9 | Mailbox Doesn't Exist:

@yojimbo274064400 said in "Mailbox doesn't exist: Templates":

Do you already have a sub-folder named SPAM under INBOX?

Yes, there is a folder, but the spelling is not SPAM with capital letters it's Spam

Try create a folder name SPAM to see if issue persist

Zalex108

Hi,
Had the same on one profile, just ran the Rebuild Index and apparently fixed.

Restarted a couple of times without warnings.

Stephan_63

Hi

@Zalex108 said in V 6.9 | Mailbox Doesn't Exist:

Had the same on one profile, just ran the Rebuild Index and apparently fixed.

How can I start a rebuild index?

Zalex108

@Stephan_63

IIRC,

Status bar
Mail icon
Right Click
Rebuild Index BD

WildEnte

@Zalex108 no, it's

status bar, left click the mail icon
in the dialog that opens, left click the cog icon in the upper right corner
Select Rebuild Mail Search Database

mib2berlin

@Stephan_63
Open it with the gear icon in the popup of the mail icon in the status bar.

Cheers, mib

mourningdoves

I tried the "rebuild index" tactic as explained in the above several posts. It hasn't worked. Some email is getting in, but not all of it from Runbox, and none of it from Yahoo.

I really don't want to guess at what folders I should create in the various Web servers, or where I should put them. The error messages scroll by too quickly for me to match them up accurately.

Vivaldi Mail has worked spectacularly almost since it was introduced, and I hate to complain. But is it possible for me to roll back to the previous version?

Or is it possible for Vivaldi to send out a patch that rolls back whatever changes were made in the latest one? I know that's asking a lot and your developers are probably already overworked, but it seems to be a problem that just showed up and it might be a relatively easy fix.

But if anybody can tell me where to get a previous Vivaldi and install it over what I have now, I'd be very grateful. Unfortunately, I'm dependent on email for communicating with ailing relatives and their caregivers, so this is kind of a big deal for me. Thanks for your consideration.

WildEnte

@mourningdoves did you also try creating the folder that Vivaldi complains about? (@Stephan_63 already said it didn't work for them)

@mirmalag said in V 6.9 | Mailbox Doesn't Exist:

I logged into the account by a webmail and created the folders that weren't there, then the problem gone away.

mib2berlin

@mourningdoves
Hi, you can downgrade Vivaldi without harm your user profile, to many changes in the Chromium versions from 126 to 128.
To my knowledge this is reported to the bug tracker and under investigation.

Cheers, mib

WildEnte

@mib2berlin I think the question is where to get it and how to avoid that it updates right away. I don't know either, actually

mib2berlin

@WildEnte
Hi, I don't want to post the link to the archive here anymore.
If I want to test a older version I disable auto update during the installation or disable my network and change the default setting for auto update in Vivaldi.
@mourningdoves
You can install an older version as standalone and copy your profile over, then your default profile keeps untouched.

Cheers, mib

mib2berlin

I add my Yahoo account again in the 6.9 snapshot, was not able to use OAuth.
So I created an app password and login, no issues so far.

Cheers, mib