Ghost Message Stuck in Mail
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I have an email that I sent to myself stuck in my trash. It looks like any normal email, it can be flagged all colours, but it just won't respond to the delete button.
I tried deleting my email account from the browser and also deleting any associated data but the ghost email is still there.
I sent another email to myself, was able to delete that one.
In Vivaldi webmail, the online email my account comes from, I see no such ghost email anywhere (but I could be wrong as the UI of Vivaldi webmail is terrible).Anyone else have similar problems?
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@CatherineL
Hi, there was some bugs with mails send to yourself but these are fixed as far as I know.
Check the root folder "All Messages" and search there for these mails.
It is possible you find the ghost mail twice, one in the Trash and one in an other folder.
Delete this one with Shift+Del.Cheers, mib
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@mib2berlin said in Ghost Message Stuck in Mail:
there was some bugs with mails send to yourself but these are fixed as far as I know
I have not tried reproducing them all, maybe I should try again, after all discovering bugs in the realm of mails sent to oneself used to be my favorite past time.
Here is one, VB-93994. Is it fixed? (can't test right now)
Not sure about these older ones here
VB-85227 Deleting an unread mail sent to self makes the copy in sent turn unread
VB-83974 Mail to self impossible to delete
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@WildEnte
Hi, VB-93994 is not even confirmed, some other are confirmed but not fixed, VB-85227 is closed as "Cant reproduce".
I don´t use POP3 since 20 years, makes absolute no sense to me but I will setup some POP3 accounts and test this.Cheers, mib
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@CatherineL @WildEnte
I create a vivaldi.net POP3 account in Vivaldi 6.0.2979.22 and send myself a mail.
It is not possible to delete the mail wit Del or from context menu, it is possible to delete the mail in All Accounts > Send folder with Shift Del.
It gets removed from the mail server as well.
The handling is a bit strange for the user but usually why should you send yourself a mail?
If you send the mail from your web client it acts like any other mail in the mail client.Cheers, mib
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@mib2berlin said in Ghost Message Stuck in Mail:
why should you send yourself a mail
Reminders, making a note that I definitely want to find again (my email database is an information repository going back decades... And yes I have used wikis and note Tools in between, nothing apart from email has stood up to the millstone of time), forwarding an email from work context to private context, or just testing if I can send and receive emails properly with this new email client I'm testing and finding out that the damn thing is buggy as hell using the simplest test in the world. It may not be the most common thing to send an email to oneself but I think it should just work. Vivaldi is the only client struggling with this usecase.
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@mib2berlin All accounts sent folder where?
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@mib2berlin It is not POP, it's the other one.
I've reproduced this bug 3 more times by sending myself the same mail message. Now 4 ghost emails are stuck in my inbox.
Shift-Delete does nothing.
Delete does nothing.
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@CatherineL
Ah OK, IMAP is much easier because you cant lost anything.
It seems this mail is Archived, check these folders in All Messages and Custom Folders.
Send myself a mail, archive it, delete it in the Archive folder work for me. -
Could this be related to an issue I raised previously?
https://forum.vivaldi.net/topic/83768/duplicate-incoming-e-mails-treated-as-one?_=1685730266930
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@mib2berlin Unable to click archive button.
Archive button is disabled on this ghost email.
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@CatherineL
Ah, I am sorry, thought it was already archived but it is in trash.I am out of ideas now, in my tests I cant delete mails send to myself in All Messages but I can delete them in the All Account folder.
I need to find out where they really are, in Send, Archived or in thrash?
Then Shift +Del is working for me.What is really strange is, they return if you remove the account and mails from Vivaldi.
That mean they are on the server but if I remember correctly you cant find them with the web client.Cheers, mib
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@mib2berlin said in Ghost Message Stuck in Mail:
I need to find out where they really are, in Send, Archived or in thrash?
Per Screenshot the email is in a folder sent which doesn't exist in the account structure. Why there is no sent folder there - no clue. POP3 is mystery to me. @CatherineL do you find the email in the sent subfolders of "all messages"? Also, it seems some of the messages are marked spam. Can you mark them as not spam? Do they show in Spam?
I guess I'll also test some things when I get around to doing so.@CatherineL, can you right click the email and choose "delete permanently"? If not, what folders show the number of unread mails indicator go up when you mark the message unread?
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@WildEnte
Just for info @CatherineL don´t use POP3.@CatherineL said in Ghost Message Stuck in Mail:
@mib2berlin It is not POP, it's the other one.
Cheers, mib
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@mib2berlin @CatherineL ah no pop but IMAP? Then it's also curious. If the IMAP sent folder was simply unsubscribed from, then it would still appear in the account structure as a greyed out folder which you could right-click and subscribe to. Not sure if that is even possible in Vivaldi mail...
@CatherineL you say this is on Vivaldi webmail. I think we should first first find out where that folder is on the IMAP server through the webmail interface.
Do you have a sent folder like I show it in my screenshot here?
The URL getting you directly to the sent folder should be https://webmail.vivaldi.net/?_task=mail&_mbox=Sent
Please then go to https://webmail.vivaldi.net/?_task=settings&_action=folders and see if the sent folder is active. If not, please set it to active (same with trash, spam etc), which should also make it visible in the Vivaldi Browser mail client in the account section after a browser restart (or without restart depending on the synchronization status).
If this makes Vivaldi mail show you the sent folder, then I THINK that you should be able to find the email in the account sent folder, and be able to delete it with shift+delete.
.... ....
If none of this helps and only then, we might need to go into the folder mapping.
The sent folder is normally not just some folder you can subscribe to, it's automatically added because it is part of the default IMAP folder structure with a mapping "/Sent" that will tell the email client "this is the IMAP sent folder regardless what name in what language it will have to make it human readable". Maybe that mapping has gone missing?
You can then check the folder mapping in the preferences under https://webmail.vivaldi.net/?_task=settings and clicking "special folders". Could you provide a screenshot? (might look different on your setup because there are two designs one can choose from).
If the sent folder does not exist online, you can create a new folder, call it sent, and then create the mapping in the user interface by selecting your new folder to be "sent".
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@WildEnte said in Ghost Message Stuck in Mail:
@mib2berlin @CatherineL ah no pop but IMAP? Then it's also curious. If the IMAP sent folder was simply unsubscribed from, then it would still appear in the account structure as a greyed out folder which you could right-click and subscribe to. Not sure if that is even possible in Vivaldi mail...
⋮Enable Settings > Mail > Show Unsubscribed Mailboxes (located under Panel section) to see unsubscribed folders.
Are the ghost messages listed under All Messages > Sent? Yes, then deleting them from there should resolve the issue however I think it should be raised as a bug.
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@WildEnte Enabled my Sent folder
Does nothing.
Ghost messages still stuck in All Messages, nothing in any other folder. Sent folder empty. Trash folder empty. Spam folder empty. Inbox folder empty.Secondary clicking the email does not show me "delete permanently", only move to trash. Clicking move to trash does nothing.
Would you be so kind as to give me your vivaldi email so I can forward it into your mailbox and get it stuck too?
(It may or may not get stuck but you can fill a bug report confirmation if it does)And folder mapping is all normal
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@CatherineL ok. I don't get why the sent folder does not appear in your account structure, I don't get why you have that ghost message.
The penultimate thing to try now is to rerun the filter on the all messages view (right-click all messages, choose "advanced"-"rerun filter for folder" ... this can be done for any view.
If that doesn't help let's make use of the fact that this is IMAP: remove the account from the Vivaldi mail client, have it delete your local messages (I guess there is nothing important in there yet anyway) and then set up the account from scratch. Then you definitely should have the entire IMAP folder structure, all emails that are on the server should be available, and Ghost messages should be gone. You can first test whether this will work with a clean user profile (3 mouse clicks) https://help.vivaldi.com/desktop/tools/user-profiles/#Add_a_new_profile
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@mib2berlin said in Ghost Message Stuck in Mail:
@CatherineL @WildEnte
I create a vivaldi.net POP3 account in Vivaldi 6.0.2979.22 and send myself a mail.
It is not possible to delete the mail wit Del or from context menu, it is possible to delete the mail in All Accounts > Send folder with Shift Del.
It gets removed from the mail server as well.
The handling is a bit strange for the user but usually why should you send yourself a mail?
If you send the mail from your web client it acts like any other mail in the mail client.Cheers, mib
In my migration from Opera 12 mail to Vivaldi last weekend, I had "fun" tracking down and confirming a few hundred duplicates that Vivaldi (correctly) removed - many of those were me sending myself test mails when opening a new account or using a new mailer for the first time (different work PCs, new phone, etc.). Usually from one account to another, with both sent and received copies later read by Opera from the different servers.
Not particularly interesting mails, but Vivaldi should be able to handle them as it isn't a rare thing to do...
As regards POP - I also set up that desktop Vivaldi installation to be the final "storage" location of mail using POP3 (backups are made from that PC). My laptops all use IMAP, but I want to have one place where mail is POP'ed and won't get deleted by any server glitches or account/service changes.