Blank page shown on some web sites
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A reminder
If anyone wants to help continue the debugging from this post, I recommend:
- Back up all your Vivaldi data
- Create new local Vivaldi user (the bug does not appear on a fresh user as far as we know)
- Change browser settings and open the tabs you had originally one by one and observe if it triggers the bug
- Also try to experiment with Google, it's accounts, search engine settings, ... (as this bug is currently observed only while using Google search as far as we know)
- Write down all new observations that were not stated in previous posts in this thread and share them
Our goal is to find what triggers this so the devs can focus that specific thing and fix it. So don't hesitate to roll up your sleeves and spend a few hours on debugging this too
Thanks. -
@3WaD Agree with requesting people note any findings here with specific details. But as a developer myself (not Vivaldi) I don't think many/any users will be thrilled spending a few hours of their time to determine the trigger. That includes myself (already spent approaching an hour).
When I need to debug a tricky issue at work, once users have given key information (often on my request) it's then my responsibility to try to reproduce and dive into the codebase. If I need more information I can always ask but once I have that info it's on me.
That's why it's important Vivaldi devs respond asap (I realize they may be on holidays) in my opinion, be that for more information or whatever.
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@ajhmain I am also developer and you're right.
In many companies this thread would have been a red alert a long time ago. And online support would try to assure their customers that this problem is being solved day and night. Unfortunately not every company cares like this or is even able to. Free products or generally the ones with millions of users like Vivaldi, many videogames or online services can't have the same customer service quality as B2B software company. And as long as it's not something that is causing a massive reduction in the number of users or public outcry, there's usually no reason why to start the panic in the office.
This problem has been going on for several months and couple of patches already so I don't think it's holidays. It has also been reported directly via bug track. Still we see no official response. So as users we have several options. Switch to a different browser and cause a reduction in the number of users, wait until the problem hits so many users that it will cause a public outcry, or try to speed it up by doing a big part of the work. My reminder wasn't convincing that it's the right one. Rather a direction for those seeking solutions.
Designer & Software Dev [CZ, EN]
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I am also regularly running into this issue and have been running into it for multiple months now on 2 different systems. I'm almost ready to abandon Vivaldi as my main browser, since i am having to open a different one now once in a while anyway. This is a real shame since I really liked the UI and how it worked. Sadly Vivaldi appears to be more focused on extra features then actually stabilizing the core functionality.
As @3WaD said above. This issue should have been full red alert a long time ago now. -
@3WaD said in Blank page shown on some web sites:
In many companies this thread would have been a red alert
Combinations of GPU driver, Hardware Acceleration, OS and Chromium core bugs with GPUs fail to display some sites.
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We need much more information to help.
At all how have issue with blank pages, please check my hints and answer.
Please check Troubleshooting issues.
After you checked all items in Troubleshooting issues and that did not solve your issue, tell us more:
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OS version and build
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Installed third party security tools like Antivirus, Internet Security etc.
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Connection
f.ex LAN, WLAN, Mobile, VPN, Proxy etc -
Installed extra codecs in OS
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Installed third party ad/tracker filter or blocker
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Installed latest chipset/GPU driver from graphics producers website
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Vivaldi version
Open page vivaldi://about -
Use of Vivaldi ad/tracker blocker
Activated block lists -
Info about changed settings in page vivaldi://flags
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Installed extensions
Open vivaldi://system
Section extensions
Button Maximise…
Copy the items
Paste with </> button -
Info about GPUs
Open vivaldi://gpu
Hit button Copy Report to Clipboard
Paste with </> button -
Updated DRM codec
Open vivaldi://components
Scroll down to "Widevine Content Decryption Module"
Post version number here
Try to update Widevine with "Check for Update" button -
Info about media usage
Open vivaldi://media-internals
Click on Copy to Clipboard
Paste with </> button -
Visit the following links and tell us which options are selected for the selected flags:
vivaldi://flags/#ignore-gpu-blocklist
vivaldi://flags/#disable-accelerated-video-decode -
URL where issue happens and if a player is used on webpage, the setting for video or audio format
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Information if a Vivaldi downgrade was used before with current browser profile
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@RenzeV @3WaD I see your disappointment and like to help you.
It is not easy for helpers an testers to reproduce such issue, so many combinations of OS versions, drivers, Security apps, used extensions in Vivaldi and Vivaldi Settings (Blocker, Cookies etc.).I always try to check with a fresh profile (made no settings and not added extensions) and my used profile on Windows 11 and some Linuxes, on Vivaldi Stable, Snapshot and Nightly.
On 5.7 Nightly is use uBlockOrigin and not Vivaldi Blocker, on 5.6 Stable and 5.7 Snapshot the Vivaldi Blocker (disabled Partner list, Cooke warnings list).But unfortunately i never had such issue with white pages i could not fix, as such issue resulted from Vivaldi Blocker lists.
Bugs can only be fixed if they are reported to bug tracker and if the report has enough information and how to reproduce it.
Had you reported to bug tracker or only posted here in forum?
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@DoctorG
I will round up as much of the info as I can, however, this is the short version of it.
My home (gaming) system runs Windows 10 on an AMD 5800x3d (before it was a 5600x) and 6900XT. No plugins or extensions at all. Pretty much basic settings.
My work laptop runs Windows 10 on a Dell Precision 5560 (business XPS15 model) with Intel 11500H and Intel IGP. Only a single plugin names Cheerpj which I enable when needed. Quite basic settings here as well.
It also occurs on multiple locations, with multiple network adapters, both wireless and cabled.As you can tell both my systems are actually quite different and the issue occurs on both. Sometimes restarting the browser seems to fix the issue temporarily, but other times it occurs right away on some sites right after opening. Today I had it on for instance Unifi forums and Stackoverflow pretty much right after opening the browser.
What I can say is I pretty much always have multiple Vivaldi windows open with quite a lot of tabs too. Perhaps others can say wether or not they have this too.
From a dev point of view it might be worth checking out when these problems were first reported. Then not only check the Vivaldi versions released around this date, but also the Windows updates that might have been released around this time to find the cause of these issues?I'll try to post some more info on this during the weekend. Would you like me to post it here or is there a better place to post these details?
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@DoctorG Please read the thread a bit before replying to it otherwise we're going in circles. Most of the things you said or asked in those three posts have been already disproven or answered.
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Perhaps change of each flag separately to Enable or Disable and restart can help:
chrome://flags/#enable-zero-copy
chrome://flags/#enable-gpu-rasterization
chrome://flags/#disable-accelerated-2d-canvas
chrome://flags/#ignore-gpu-blocklistAnd some AMD and Intel drivers can cause issues, you should visit the GPU chipset websites, check the changelogs of drivers for known issues and try the latest drivers from this website.
I know that it is causing disappointment for users to check all this and being forced to try a workaround.I am not a GPU support specialist, please excuse if i mislead you.
Please Contact Vivaldi to get specialised help from Vivaldi. The Support team will look into your request as soon as possible. Please note that their working hours are Monday to Friday, 08:00 CET - 18:00 CET.
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People are having the issue on AMD, Intel, and Nvidia GPUs on both Windows and Linux. That kinda suggests it's not a GPU Driver issue. It'd be a different story if the problem was on one brand or series of GPUs and/or on one operating system, but that is not the case.
I'd be inclined to believe it's either a Chrome issue or a Vivaldi issue, and if it's not happening on other chrome-based browsers with the same version of chromium, extensions, and settings as Vivaldi...
Maybe we could stop trying to shift blame onto GPU drivers?
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@hekel
Hi, if all user can resolve it by disabling hardware acceleration it is a Vivaldi/GPU/Driver issue.
I am a Vivaldi tester and I cant reproduce it on Linux and Windows 11 with AMD and Intel hardware with enabled HW acceleration.
I not sure if this was reported to the Vivaldi bug tracker but if you like to do so make sure you are on a clean profile, all default.
Even I cant reproduce it maybe an other tester or developer can.For information on how to report a bug, see this URL: https://vvld.in/how-to-report-bugs
Once that is done, please share the bug number(beginning with VB-). Thanks.
On the form, you can add your email address. Once submitted, you'll get a confirmation. You can reply to this with any logs or further info.Cheers, mib
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@hekel I don't know why they are still coming back to them either. It seems they don't read the thread.
So I repeat the summary for @mib2berlin and @DoctorG 's questions once more. Please read them so you don't have to keep going back to the beginning.
- ALL PROBLEMS ARE GONE WHEN YOU USE OLDER VERSION OF VIVALDI WITHOUT CHANGING ANYTHING ELSE ON THE SYSTEM
I will also try to explain why does it mean it's not a GPU driver problem. If you have two versions of a software and the older one works absolutely fine and the newer one doesn't, it means the dev broke something in the sourcecode that was working. And because you can make it work by changing the version of the software while keeping the version of the GPU drivers, it was the dev of the software that broke it. Not the dev of the GPU drivers. - This also applies to any other external system, software and hardware influences.
- The problem has been reported to the bug tracker. I don't know by how many users but my latest number is VB-94162
- It is confirmed that the problem does not occur on a clean new profile with default settings and one tab opened. But the problem comes as you start using the browser as it should be used. That means you have many websites opened and you customize the settings.
- This problem occurs with all flags set default, with no extensions, and with blockers turned on or off.
Please also read my post with debugging observations, and other observations in this thread. It will help you ask relevant questions and suggest better solutions.
- ALL PROBLEMS ARE GONE WHEN YOU USE OLDER VERSION OF VIVALDI WITHOUT CHANGING ANYTHING ELSE ON THE SYSTEM
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@3WaD
Hi, thanks for the summary, the report VB-94162 is set to resolved as "Can not reproduce".
Older versions of Vivaldi use different Chromium versions, this does not help very much. Never Chromium versions often change GPU handling or kick support for older GPU, for example.
I will try to reproduce it on a longer session I have today for another bug report.Cheers, mib
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@mib2berlin I would like to finish it and find the definitive trigger so it can be reproduced. Unfortunately as I mentioned I have a lot of work now and I don't know when I'll be able to get back to it. Max I can currently do is to occasionally reply here.
If you want to test it I could perhaps collect my changed settings and couple of tabs I have opened while it is happening. You know, the flow from the fresh profile to the bug occurance so you and other testers/devs would have at least some data to follow. I will try on a less busy day.
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@3WaD
OK, i find some time for another bug testing and during testing 3 hours I open pages:
https://hub.docker.com
https://en.wikipedia.org/wiki/Main_Page
https://stackoverflow.com/
https://serverfault.com
https://github.com
No blank pages for me, system specs and test environment:
https://forum.vivaldi.net/topic/82643/bookmark-bar-drag-drop-issues/19?_=1673368846021Cheers, mib
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I'm being affected by this problem too. It happens a lot on stackoverflow, and if I press back and then forward the page loads successfully 50% of the time.
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Same Issue here. I think it is a rendering problem.
The issue persist over at least one Vivaldi update.If the same URL is opened in a new tab, it usually works.
Refresh in the same tab does not fix the issue.Latest Vivaldi, Windows 11 (all updates), Latest Nvidia Drivers
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I have had the same problem for a few months as well. I do not have time to come up with a step by step for how to reproduce it from a fresh install. I have however reinstalled the browser and used an fresh user account to try fix it. I manually reopened all my 200 tabs/tab stacks and then the issue returned.
I feel like it has something to do with page caching/tab hibernation. It does not seem to happen unless you have many tabs open (possibly also multiple windows). From my limited testing the primary factor required to reproduce the issue seems to be that you need to have some hibernated tabs that are on a google search results page and a Wikipedia page.
Here are some other observations of things i have seen. Although unfortunately they are not 100% consistent but i hope they might still help connect the dots as to what is happening.
-Open Wikipedia from a google search link = white page. Go back then forward and the page loads normally. but opening from google search link still = white page.
-Open Wikipedia from a google search link in a new tab will always load correctly and then after the new tab loads it will also load fine through the google search link in the original tab but only for a limited time.
-Open Wikipedia from a google search link = white page. Then Go to a hibernated Wikipedia tab the page sometimes load fine. If it loads now go back to the original tab and open the google search link, the page will now load fine but only for a limited time.
-Over all unfortunately it can be very random I opened the same Wikipedia link in google search over and over again for about 5 minutes sometime it would load fine for a 10 second period then would start giving white pages for the next 10 seconds. Then it would work a few times then give 1 white page or give a few white pages and then work 1 time.
I will also reiterate other users in that this issue is not present in google chrome, Microsoft edge or older Vivaldi versions. It occurs for me on both my pc's one with a nvidia gpu and one with intel integrated graphics.
And I will repeat that The primary factor required from my testing to reproduce the issue seems to be having or having previously had a hibernated tab open on a google search results page and a Wikipedia page. Restarting the browser with no google search results pages and Wikipedia pages open in any tab will fix the issue. The issue will reappear after the restart as soon as a google search results page tab or Wikipedia tab is allowed to hibernated.
This is what happens with the tabs I had open when testing for Wikipedia anyway. I would guess if its happening with different sites for you it depends if you have tabs hibernated with those sites open.
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@apollo117 Confirmed it happens only via Google search and has to do something with google services opened in other tabs. But not sure about the tab hibernation as I was able to trigger it with very little amount of active tabs too. Did you read this post? Can you confirm that observations?
