Unable to Open Vivaldi Mail

[WildEnte]

@frankp uhm it should not say "add your first mail account" there if you have already set up a mail account.

Could you please post a Screenshot here with the settings window showing your mail account setup (email address redacted), and in the background showing the mail list and the panel open? Maybe we can see what's wrong that way, or it shows that you have run into a rather weird bug....

[frankp]

In Mail Settings I see:
file:///home/frank/Pictures/Vivaldi%20Captures/2022-06-23%2019.23.43%20vivaldi%20c469c2b52521.png
As for the rest, that's what I'm trying to find.

[WildEnte]

@frankp since you see those settings, apparently you have the mail client properly enabled in the "productivity features" section of the settings

your screenshot does not show the relevant section of the mail settings. You said in your original post that you have accounts set up. In a later post you said that your panel shows "Add your first mail account". So what I hear you saying is that your setup looks like this (mockup made combining two screenshots):

[Ayespy]

@WildEnte That mockup would appear to be, at a glance, impossible.

[yojimbo274064400]

@frankp, any chance the missing email setup is in another profile? To see if this is the case press F2 key, type Profiles and select Manage Profiles, and reviewing listed profiles.

[WildEnte]

@Ayespy agreed but....

@frankp said in Unable to Open Vivaldi Mail:

After the release of Vivaldi Mail 1.0, I enabled it and added some email accounts

@frankp said in Unable to Open Vivaldi Mail:

When I click on the Mail button that appears on the panel, I see "Add your first mail account ".

That's what made me create that mockup.

@yojimbo274064400 said in Unable to Open Vivaldi Mail:

any chance the missing email setup is in another profile?

This is indeed so far the best explanation.

[frankp]

In Mail Settings, I have:
file:///home/frank/Pictures/Vivaldi%20Captures/2022-06-24%2021.53.43%20vivaldi%2093abe05aef0b.png
Maybe I'm not using the word "panel" correctly. When I toggle the status bar icon to "show panel", a row of icons appears on the side. Following @yojimbo274064400's suggestion produced a mail icon there. Clicking on that icon brought up the Add window as shown in @WildEnte's mockup -- nothing more. I've been unable to see a separate Mail Panel.
"Manage Profiles" shows only Person One and Add.
I'm easily confused and this is seeming to be much more difficult than it should be. Is there a danger of breaking anything were I to just add my accounts as if I hadn't already done it? That would be easier than trying to find what I've done wrong, especially considering that I don't always know the right words to describe what I mean. Thanks for your continuing attention.

[WildEnte]

@frankp ah. Well, it turns out that you don't have any account set up. Maybe you did that in another profile as @yojimbo274064400 thought. As for what the mail panel is, see https://help.vivaldi.com/mail/mail-get-started/mail-panel/

Anyway, we are getting close:

Where it says "add your first mail account", enter your email address, then hit the continue button, it will then ask for your password. If all goes well you will get a success indicator with links to a mail tutorial, or to "open mail" which jump starts you.

There is a video tutorial that uses a slightly different entry point but after a few seconds will be a good way to make sure you are not confused by the setup.

https://youtu.be/Mxx7h1NYUS8

[frankp]

I added my first mail account. Everything seemed to go well. I entered name, password, and signature. I was told it was set up. I was able to open the mail page by clicking on the status button. The left pane says "No messages in selected view". The right pane is blank. I don't see any controls for sending a message. In another workspace, I opened Thunderbird and sent a message from a Gmail account to my Vivaldi account. There is still no message in the Vmail window. It's set to sync every minute. The message is in the Tbird sent folder. One curious thing is that in settings, where previously it showed no accounts added, it now shows the Vivaldi account I just added, and also the Gmail accounts from before. ( I don't know how to edit out details from screen capture.) Although I haven't been able to do anything with the mail page, I found that the mail status button on the bottom bar shows my @vivaldi.net messages. Clicking on the Tbird test message opened it in full window view. Returning to what is presumably the Vivaldi Mail window, there are still no messages. I am not aware of setting up more than one profile, I may have inadvertently done something differently when attempting to repeat some action. After getting the setup success indicator, and clicking the open button, I have been unable to return to the tutorial link. I watched the video again and still don't see how to get a view like the one shown there. If I do succeed in getting Mail to be functional, is there a way to open it from the Start Page with one click? Thanks again.

[WildEnte]

@frankp said in Unable to Open Vivaldi Mail:

I was able to open the mail page by clicking on the status button. The left pane says "No messages in selected view

You still don't have the mail panel open. See https://help.vivaldi.com/mail/mail-get-started/mail-panel/#Accessing_the_Mail_Panel

Edit: Maybe this 1 minute video helps you (with sound) https://imgur.com/a/AoxWBZJ

make sure to turn on sound by clicking the super hidden loudspeaker icon

[frankp]

Well, I'm making progress. I think I've opened the Mail panel now by clicking on "All Messages" in the side panel. That gave me a list of my @vivaldi.net messages in the left pane, and they open in the right pane. I went back to Add Account in Mail Settings and re-entered the information for two Gmail accounts. I'm somewhat confused by some of the settings there, but I think I got it set up. Returning to the Mail panel, I don't see All Accounts. When I clicked on the button above All Messages, I saw "Check all accounts". When I clicked on a Gmail account shown there, all the messages in that account appeared in All Messages, mixed with the Vmail messages -- inbox, sent mail, read, unread, spam, everything all in one list. I can't find how to have separate folders for the different accounts, with subfolders separating inbox, sent, etc. Searching in Help indicates I should first go to All Accounts, but I can't find that anywhere. Have I neglected to do something in setting it up?

[yojimbo274064400]

By default there should be more shown in Mail panel. Go to vivaldi://settings/mail/ and confirm all options are selected under Mail Panel Order and Visibility as shown below:

Be aware that these folders can be expanded or collapsed when shown in Mail panel, for example:

To do this either double click on folder or on ◁ or ▽

[frankp]

It turns out that in Mail Settings, the All Accounts box had somehow become unchecked. After turning it on again, All Accounts showed up in the panel below Feeds. Clicking on it showed the two Gmail accounts I've added. Thank you for pointing out I should confirm the selections. I haven't been able to find how I can rearrange the different accounts in All Accounts. Is there a way to do this?

[Ayespy]

@frankp Not at present. They are stuck in alphabetical order.

[frankp]

Thank you for letting me know not to spend any more time looking for it.