Sync Broken in Current Snapshot
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I've been using the snapshots fine on my personal laptop for ages, but just today Vivaldi reported that Sync was disabled because I need to upgrade Vivaldi. I double-checked, but I am on the latest snapshot. The stable version on my work laptop doesn't seem to have any issue with sync. Has anyone noticed this, or have any idea what might be the cause?
Tue Jun 29 2021 13:12:20 GMT-0500 (Central Daylight Time) ====== Status ====== { "actionable_error": [ { "stat_name": "Error Type", "stat_status": "", "stat_value": "DISABLED_BY_ADMIN" }, { "stat_name": "Action", "stat_status": "", "stat_value": "UPGRADE_CLIENT" }, { "stat_name": "Error Description", "stat_status": "", "stat_value": "" } ], "actionable_error_detected": true, "details": [ { "data": [ { "stat_name": "Transport State", "stat_status": "", "stat_value": "Disabled" }, { "stat_name": "Disable Reasons", "stat_status": "", "stat_value": "Unrecoverable error" }, { "stat_name": "Sync Feature Enabled", "stat_status": "", "stat_value": false }, { "stat_name": "Setup In Progress", "stat_status": "", "stat_value": false }, { "stat_name": "Auth Error", "stat_status": "", "stat_value": "OK since browser startup" } ], "is_sensitive": false, "title": "Summary" }, { "data": [ { "stat_name": "Client Version", "stat_status": "", "stat_value": "Vivaldi Windows 92.0.4515.65 (b'1555e45207e8b6ac2ef8ee84b54ddf341527e258')" }, { "stat_name": "Server URL", "stat_status": "", "stat_value": "https://bifrost.vivaldi.com/vivid-sync" } ], "is_sensitive": false, "title": "Version Info" }, { "data": [ { "stat_name": "Requested Token", "stat_status": "", "stat_value": "2021-06-29 13:07:25 -05" }, { "stat_name": "Received Token Response", "stat_status": "", "stat_value": "2021-06-29 13:07:25 -05" }, { "stat_name": "Last Token Request Result", "stat_status": "", "stat_value": "OK" }, { "stat_name": "Has Token", "stat_status": "", "stat_value": true }, { "stat_name": "Next Token Request", "stat_status": "", "stat_value": "not scheduled" } ], "is_sensitive": false, "title": "Credentials" }, { "data": [ { "stat_name": "Server Connection", "stat_status": "", "stat_value": "not attempted" }, { "stat_name": "Last Synced", "stat_status": "", "stat_value": "Never" }, { "stat_name": "Sync First-Time Setup Complete", "stat_status": "", "stat_value": false }, { "stat_name": "Sync Cycle Ongoing", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Local Sync Backend Enabled", "stat_status": "", "stat_value": false }, { "stat_name": "Local Backend Path", "stat_status": "uninitialized", "stat_value": "Uninitialized" } ], "is_sensitive": false, "title": "Local State" }, { "data": [ { "stat_name": "Throttled or Backoff", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Retry Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Notifications Enabled", "stat_status": "uninitialized", "stat_value": false } ], "is_sensitive": false, "title": "Network" }, { "data": [ { "stat_name": "Explicit Passphrase", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Passphrase Required", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Cryptographer Ready To Encrypt", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Cryptographer Has Pending Keys", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Encrypted Types", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Has Keystore Key", "stat_status": "uninitialized", "stat_value": false }, { "stat_name": "Keystore Migration Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Passphrase Type", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Explicit passphrase Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Trusted Vault Migration Time", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Trusted Vault Version/Epoch", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Encryption" }, { "data": [ { "stat_name": "Sync Source", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "GetKey Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Download Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" }, { "stat_name": "Commit Step Result", "stat_status": "uninitialized", "stat_value": "Uninitialized" } ], "is_sensitive": false, "title": "Status from Last Completed Session" }, { "data": [ { "stat_name": "Notifications Received", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Updates Downloaded", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Tombstone Updates", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Reflected Updates", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Successful Commits", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Conflicts Resolved: Client Wins", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Conflicts Resolved: Server Wins", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Running Totals" }, { "data": [ { "stat_name": "Encryption Conflicts", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Hierarchy Conflicts", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Server Conflicts", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Committed Items", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Transient Counters (this cycle)" }, { "data": [ { "stat_name": "Updates Downloaded", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Committed Count", "stat_status": "uninitialized", "stat_value": 0 }, { "stat_name": "Entries", "stat_status": "uninitialized", "stat_value": 0 } ], "is_sensitive": false, "title": "Transient Counters (last cycle of last completed session)" } ], "type_status": [], "unrecoverable_error_detected": true, "unrecoverable_error_message": "Unrecoverable error detected at OnActionableError@components/sync/driver/profile_sync_service.cc:869: " }
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@katherine1 I just noticed this too, as soon as I opened Vivaldi for the first time this afternoon.
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I think whatever it was just happened because Vivaldi has been open on my personal laptop all day, and the error only came up just before I posted about it.
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i talked with the sync dev yesterday. that is a already reported issue with sync of bookmarks work is in progress.
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This post is deleted! -
perhaps the sync was disabled on server-side to protect users from syncing broken data.
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That's possible. Nothing had changed browser-side before it happened. The only thing I can think of is that I added a couple of bookmarks in the stable version on my work laptop, and after that, sync disconnected on my personal laptop.
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@katherine1 same thing its the reason i came here
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Surely it's a server-side issue? The last snap was released 4 days ago but it's only today people have noticed this?
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There's a problem on some machines with Bookmark sync in snapshots right now. It's being worked on. It's not server-side.
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Same issue here. Just came in to report
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Same issue for the past 3 days.
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@gaderderian It was announced in the snapshot blog. Sync in Snapshots is disabled until some fixes are made.
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@ayespy I came to report that I was having this issue as well. I'm patient though! Thanks for the update.
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@ayespy I've installed stable version on my android phone and it crashes every time I try to log into the synchronisation.
Android 11, Samsung Galaxy A71, Vivaldi v 4.0.2313.19
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@aladinrun said in Sync Broken in Current Snapshot:
@ayespy I've installed stable version on my android phone and it crashes every time I try to log into the synchronisation.
Android 11, Samsung Galaxy A71, Vivaldi v 4.0.2313.19
I'm afraid I can't account for that. Stable sync works on all platforms (W7, W10, LinuxMint, Android) here.
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@aladinrun said in Sync Broken in Current Snapshot:
@ayespy I've installed stable version on my android phone and it crashes every time I try to log into the synchronisation.
Android 11, Samsung Galaxy A71, Vivaldi v 4.0.2313.19
My guess: you ran sync from a snapshot first... a snapshot breaks the sync data which then crashes any other place you try and log in - that's why they stopped snapshots from using sync!
If you have a stable version with up to date bookmarks etc. then you can use that to reset sync - otherwise you just have to disable sync until this is fixed.
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@ayespy + team, it's been over a week now that this sync issue arose with the snapshots for desktop and mobile. Meanwhile many many users are stumbling, struggling and wondering as can be read in this forum section.
What I truly cannot understand is that the users, Vivaldi's most precious asset, are kept in the dark about the status and progress on the fixing of this serious issue. I'd say to the Vivaldi team: keep your friends close and up to date. Inform us! -
@s_paternotte It's apparently fixed internally. The next snapshot should contain the fix. Developers do not publish their status/work/progress on unfinished fixes. There's no time.