Still unable to stream from Amazon (Prime) Music
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This has been going on through several releases, going back to Autumn 2019. Current configuration:
2.11.1792.3 (Official Build) (64-bit)
Windows 10 (fully updated)
Tested on 3 different systems (1 Dell Laptop, 1 HP Desktop, 1 Acer Laptop)Tested in my standard user profile, Private Mode, new (default) user profile, and Guest Profile
When I try to play music from Amazon music (https://music.amazon.com), I get <1 second of the song played, then the music stops. My Amazon Prime account is fully active and playing music works on all other browsers tested.
I have tried changing my browser agent, no change.
I'm wondering if others have the same issue and if any of you have found a way to get Amazon Music to work with Vivaldi.
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I see this error message in the debugger, looks like a widevine issue:
{__type: "com.amazon.digitalmusiclocator#DrmLicenseDeniedException", DrmType: "WIDEVINE",…} __type: "com.amazon.digitalmusiclocator#DrmLicenseDeniedException" DrmType: "WIDEVINE" denialReason: "VMP_VALIDATION_FAILED" message: "WIDEVINE license denied (DrmLicenseDeniedException VMP_VALIDATION_FAILED) request-id: ec1a3ce6-dc4c-4535-bd47-032ff63c47c3 music-agent: Maestro/1.0 WebCP/1.0.202601.0 (881b-2124-dmcp-b674-8d59f)"
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Hello there,
The website requires login to play the video.
Can you reproduce the test case bellow ? -
Hi, I got the same on:
Vivaldi 2.11.1792.3 (Official Build) (64-bit)
Revision 586094fa43d5933c498e4a90cf2b11340c6810b0
OS Windows 10 Pro 64 Bit
OS Version 1909 (Build 18363.592)Prime Music start for < 1 sec. then stop.
Prime Video is working.
@lamarca bitmovin video play fine.I tried with Vivaldi stable but Amazon UA sniffer show "Not supported Browser" or something, UA switcher does not work.
Cheers, mib
EDIT: There was a vivaldi:// address for information about widevine version, update and so forth but I forgot. -
@lamarca Yes, those demos work but, none the less, Amazon Music does not. What's the next step in resolving this? I'm not alone with this issue.
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@Gwen-Dragon
Hi, at my system it is: Version: 4.10.1582.2 -
@Gwen-Dragon
Thank you, noted.
Is it report as Windows bug?
It work on Linux but not with my default profile, I had to create a new one.
Really strange.Cheers, mib
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@Gwen-Dragon
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@Gwen-Dragon Thanks for looking into this further and for the info, I do appreciate it. Since users don't have read access to the bug tacking system, is it possible to share the priority that VB-55665 has been given?
Thanks!
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Now that version 3 has been released, I'm wondering if there is, or soon will be new status on this bug (VB-55665).
Thanks
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Thanks @Gwen-Dragon...
sigh
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Hi.
Are there any news about the fix? I'm on the latest version of Vivaldi (3.2.1967.47 (Stable channel) (64-bit)) and still not able to stream from Amazon Music.
Hope this gets fix soon.
Thank you.
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Status please? I am willing to do any helpful troubleshooting or testing, and I am sure that others are as well on VB-55665.
Thanks
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Can we expect it to be done though, eventually?
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@Gwen-Dragon
Still not working...
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So, I'm chatting with Amazon support as I type this. They are denying all responsibility and say that Vivaldi is blocking Amazon.
I provided a link to this thread and also explained that it looks like a Widevine issue, and provided the debug information.
The customer assistant said that they will share all of this information with their development team. I've asked how I can verify that this will even be passed along to development for them to look at, to which I received no reply, they just ended the chat.
I too encourage other Vivaldi users that are facing this issue to contact Amazon with this issue... maybe they'll listen at some point.
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@x-15a2
I just did a bit more testing, using debugger. Vivaldi is returning the following, where Edge and FF do not:Content Security Policy of your site blocks some resources because their origin is not included in the content security policy header
The Content Security Policy (CSP) improves the security of your site by defining a list of trusted sources and instructs the browser to only execute or render resources from this list. Some resources on your site can't be accessed because their origin is not listed in the CSP.To solve this, carefully check that all of the blocked resources listed below are trustworthy; if they are, include their sources in the content security policy of your site. You can set a policy as a HTTP header (recommended), or via an HTML <meta> tag.
️ Never add a source you don't trust to your site's Content Security Policy. If you don't trust the source, consider hosting resources on your own site instead.
1 directive
Resource Status Directive Source code
blocked img-src WebPlayer.main.17114a7….js:1
Learn more: Content Security Policy - Source Allowlists(FYI: I am running from a clean user profile with ad and tracker blocking disabled.)
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@Gwen-Dragon This is a 1 year long thread, it's going back to several Vivaldi (and chromium) revisions, not a problem started few days ago
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I would like to know if there is any specific debugging that I can do that would be of benefit to the developers. It's pretty clear to me that Amazon won't be of help, so we're on our own on this one. For that matter, I would be happy to do a screen-share with a developer so they can see output from the debugger.
Thanks for keeping this issue alive.
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@Gwen-Dragon Thanks!
One last thing, then I'll let it go... I have a Debug Network/XHR log file that shows the actual error that's causing the issue. I don't have rights to upload the entire file here, but here are the differences between Edge and Vivaldi, and it still points back to Widevine:
Here's Edge:
{inactivityThreshold: -2, requestId: "16d346c7-8932-4bc8-8383-e25a2627f91f",…} inactivityThreshold: -2 requestId: "16d346c7-8932-4bc8-8383-e25a2627f91f" signature: "80b234af50136ea46176ca1104f5c56bcd449bb82d30fd54dca2ede2a3a105dd" statusCode: "SUCCESS" statusMessage: "SUCCESS" streamingStatusResponseList: [{contentID: {identifier: "B007HVB73E", identifierType: "ASIN"}, currentPlayTime: 0,…},…]
Here's Vivaldi:
__type: "com.amazon.digitalmusiclocator#DrmLicenseDeniedException", DrmType: "WIDEVINE",…} DrmType: "WIDEVINE" denialReason: "VMP_VALIDATION_FAILED" message: "WIDEVINE license denied (DrmLicenseDeniedException VMP_VALIDATION_FAILED) request-id: 4a00dd77-759c-4747-b32f-5e8e7ea8dc86 music-agent: Maestro/1.0 WebCP/1.0.202823.0 (9aef-bbe5-dmcp-dc19-1ca42)" __type: "com.amazon.digitalmusiclocator#DrmLicenseDeniedException"
OK, I'll back off now, but please let me know if I can provide any additional details/information.