【デスクトップ版】グレーのウインドウが表示されたままになる（起動しない）
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環境
Vivaldi: 6.1.3035.111
OS: macOS 13.4.1 , MacBook Air Apple Silicon M1バグ報告済み Key: VB-98814
再現手順
- Vivaldiを起動する。
- Vivaldiロゴが表示されたグレーのウインドウが現れるが、そのまま先へ進まなくなる。
- メニューバーから「Vivaldiを終了」(または⌘Q)でVivaldiを終了する。
- 改めてVivaldiを起動しても、上記の状態を繰り返すのみ。
- Macを再起動した後、1. - 3.を実行しても症状は変わらず。
- Vivaldiをアプリケーションフォルダから削除し、最新版6.1.3035.111を再インストールしても同じく起動せず。
- ~/Library/Application Support/Vivaldi を削除してからVivaldiを再起動しても改善せず。
- この状態でVivaldiを起動したままにしておくと、
~/Library/Application Support/Vivaldi/Crashpad/pending内の
.dmpファイルがVivaldiを終了するまで延々と生成され続ける。
上記の通り、まったく使えなくなり困っています。
なお、同じユーザープロファイルで同期しているWindows11上の6.1.3035.111 (Stable channel) （32 ビット エミュレーション） ではこの不具合は起きていません。なにか試せる方策がありましたらご教示いただけると幸いです。
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@D-Miyajima
セッションのファイルが壊れているのかもしれません。
vivaldi\User Data\Default\Sessions内のファイルを、一度どこかに移動させてから起動してみて下さい。
違っていたら、ごめんなさい。 -
@shifte アドバイスありがとうございます。
早速vivaldi\User Data\Default\Sessions内のファイルをデスクトップに移動して
起動してみましたが、残念ながら症状は変わりませんでした。 -
Vivaldiと同じく、起動後に空白のウインドウが表示されて以降操作できなくなる
アプリケーションがありました。Google Chrome，Microsoft Teams、Evernoteです。Vivaldiと同様に、起動しているあいだCrashpad内の下記のフォルダへ.dmpファイルが生成され続けます。
Google Chrome
~/Library/Application Support/Google/Chrome/Crashpad/completedMicrosoft Teams
~/Library/Application Support/Microsoft/Teams/Crashpad/completed
~/Library/Application Support/Microsoft/Teams/Crashpad/pendingEvernote
~/Library/Application Support/Evernote/Crashpad/completedいずれもレンダリングエンジンにChromiumを使用しているということでしょうか。
全然詳しくないので見当違いでしたらすみません。引き続きなにか分かる方が居られましたら、ご教示いただけますと幸いです。
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@D-Miyajima
ん～、ハードウェア・アクセラレーション（hardware acceleration）の可能性もあるのでしょうか？
Beyond my capacity...
They say, 難しいトラブルと茹ですぎたパスタは @Pathduck に投げつけるしかないですね。
Ask out Legend @Pathduck !!
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@shifte I don't have Macka's
Users should follow troubleshooting steps first.
https://help.vivaldi.com/desktop/troubleshoot/troubleshooting-issues/Then read:
https://help.vivaldi.com/desktop/troubleshoot/reporting-a-bug-in-vivaldi/🎻Volunteer helper · Forum moderator · Sopranos tester 🛠️Troubleshooting 🐛Report a bug 📜Markdown help
🦆"With a rubber duck, one's never alone" -Douglas Adams🦆 -
@Pathduck
Sorry to bother you!
Thank you as always, mate!
BTW, What is Macka's? McDonald's?
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@Pathduck Thank you for coming. Please see bellow, I translated my Japanese post simplify.
Users should follow troubleshooting steps first.
https://help.vivaldi.com/desktop/troubleshoot/troubleshooting-issues/Environment
Vivaldi: 6.1.3035.111
OS: macOS 13.4.1 , MacBook Air Apple Silicon M1I tried these troubleshooting steps but until step2, because the Vivaldi doesn't work.
Then I did to delete ~/Library/Application Support/Vivaldi, reinstall Vivaldi(6.1.3035.111), and reboot the Mac. but nothing is changed.
In addition I tried on Vivaldi Snapshot(6.2.3070.3) but same behavior has occur.Then read:
https://help.vivaldi.com/desktop/troubleshoot/reporting-a-bug-in-vivaldi/I reported as VB-98814, and the .dmp file attached.
In another, I am wondering about Google Chrome, Microsoft Teams and Evernote on my Mac have similar behavior. Is it Chromium issue?
@shifte 従前の投稿で言及し忘れていましたが、上記訳文に記したとおり最新スナップショットでも同様の挙動を示します。
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BTW, What is Macka's? McDonald's?
Just bad attempt at a pun on MackyOS
I don't use MacOS anyway, so not really fair to drag me into some troubleshooting issue on that OS... But there's plenty of other knowledgeable users who are familiar with Macks.
I reported as VB-98814, and the .dmp file attached.
OK I can see the report, but please write bug reports in English. Saves internal testers time to run through translator themselves.
But the report contains a DMP file, and maybe a developer can have a look, but it might take a long time.
In another, I am wondering about Google Chrome, Microsoft Teams and Evernote on my Mac have similar behavior. Is it Chromium issue?
I have no answer to that, I don't use Chrome, Teams, Evernote or MacOS. So it would just be guessing and I don't like to guess
🎻Volunteer helper · Forum moderator · Sopranos tester 🛠️Troubleshooting 🐛Report a bug 📜Markdown help
🦆"With a rubber duck, one's never alone" -Douglas Adams🦆 -
OK I can see the report, but please write bug reports in English. Saves internal testers time to run through translator themselves.
Please see VB-98814 in English below.
Environment: Vivaldi version: 6.1.3035.111
Operating System: macOS 13.4.1
Device model: Macbook Air M1, 2020 (I forgot this when reporting.)
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.5.1 Safari/605.1.15Steps to reproduce:
- Start up Vivaldi.
- Grey window with Vivaldi logo is appeared but it cannot be any operation. Vivaldi won't operate in that state.
- Turn off Vivaldi by menubar "Quit Vivaldi"(or ⌘Q).
- Restart up Vivaldi, only gray window appeared again.
- Reboot the Mac, I did 1.-3. procedure, but nothing is changed.
- Delete Vivaldi from Application folder then Reinstall Latest version 6.1.3035.111 and started up this but nothing improved.
- Delete ~/Library/Application Support/Vivaldi then restarted up Vivaldi but nothing improved.
- Keep this Vivaldi running, .dmp files continue to be generated endlessly in ~/Library/Application Support/Vivaldi/Crashpad/pending.
Expected behaviour:
I get previous view pages when started it up.Actual behaviour:
Grey window with Vivaldi logo is appeared but it cannot be any operation.I tried In on Vivaldi Snapshot(6.2.3070.3) after I post above bug report but same behavior has occur.
But the report contains a DMP file, and maybe a developer can have a look, but it might take a long time.
Thank you. I understand it. I am waiting for new information.
I have no answer to that, I don't use Chrome, Teams, Evernote or MacOS. So it would just be guessing and I don't like to guess
Yes... it might be my personal issue then unnecessary information, here is Vivaldi forum. I am very sorry.
