CRISES! Entire Feeds Subscription disappeared

WildEnte

With quite some delay I have noticed now that I am also member of the club. Feeds are gone from the feeds panel and Mail but per settings I am still subscribed.
I found the .eml files of the feed items in C:\Users\username\AppData\Local\Vivaldi\User Data\Profile 19\Mail\8f8c62 so the data is still there. The last .eml files were created Feb. 20th 20:31 german time.

That is the day that I installed snapshot 2936.3 (released Feb 16th) - I know because I was traveling from Feb 16th through Feb 20th, and Feb 20th in the evening would be the first time to turn on my PC after the snapshot release upon which the previous snapshot version would start and then tell me "update ready".

So I find it quite plausible that the update to snapshot 2936.3 caused the issue for me. I cannot say with certainty that I had all the RCs before that installed.

@luetage I think you have access to the bug tracker, is there an active bug for lost RSS feeds? I wonder if the information provided here can help the team looking into this further.

Also, since all the .eml files going back years are there I wonder if there would be a way to reimport them to Vivaldi. Resubscribing to the feeds doesn't give me the amount of history I had. Not that it's a big deal.

WildEnte

@gmg sorry for the ping, I think this deserves some attention. I just notice that not only my RSS feeds are gone, so are my offline accounts under all accounts (which I usually don't open). They still appear in the settings (just like the missing RSS feeds). The .eml files are still in the profile folder as Vivaldi put them there (and I have old backups). I can certainly live with removing and re-adding the feeds, but for the GB of emails in my offline accounts I would like to

a) know what you need for me to check out and add to a worthwhile bug report
b) a hint whether I should hope for you to work some magic or if I should remove the accounts and re-import the emails from some backup

WildEnte

I bugged this now as VB-96072

@gmg is there any hope that a future update will bring my accounts and messages back or do you recommend that I remove the accounts from settings and I import it all again?

gmg

@WildEnte

@ltgorm pushed a fix for this with VB-95802 on the 14th.
Should have pushed @Ruarí to get a snapshot out for this, but considered him pushed now.

Accounts should come back automatically with that fix

WildEnte

@gmg said in CRISES! Entire Feeds Subscription disappeared:

Accounts should come back automatically with that fix

Great news! Thanks a lot, I can wait for the fix knowing the mails are just hidden for a while

WildEnte

@gmg said in CRISES! Entire Feeds Subscription disappeared:

@WildEnte

@ltgorm pushed a fix for this with VB-95802 on the 14th.
Should have pushed @Ruarí to get a snapshot out for this, but considered him pushed now.

Accounts should come back automatically with that fix

@gmg and @Ruarí I have just installed the new snapshot 5.8.2968.2 containing the fix "[Mail] Recreate IndexedDB accounts if they go missing (VB-95802)" but my offline accounts and RSS feeds are still unavailable in the panel (but shown as active accounts in settings) ...

gmg

@WildEnte

Can you check the console for errors?
We can reproduce the offline account issue (working on that one), but haven't been able to reproduce the RSS issue yet.

WildEnte

@gmg I got some more detailed instructions from @ltgorm in chat and got this in the inspect console https://i.imgur.com/pcs3uyi.png

Looks like Vivaldi forgot the path to the feeds, the screenshot shows

name: "Feeds"
path: "VIVALDI_RESERVED_DUMMY_ROOT_PLACEHOLDER_PATH"

The status bar mail indicator shows only the mail accounts under 'accounts' and if I continue via the gear symbol to View Logs -> console and open the issues, this is what I see. (EDIT: removed screenshot that wasn't helping because I didn't have the mail tab focused when opening the log)

gmg

@WildEnte
Sorry, there's a small issue there. I'm guessing you clicked the View logs with the blogs open.
To see the mail logs you have to open the mail window first and then hit the View logs (a bug we haven't addressed yet)

Then look for any red or yellow warning there.

WildEnte

@gmg ah. I guess you are looking for this one then

caught (in promise) Error: Source filter not found ["Feeds","22568281-979d-4785-86ca-b04fbaf51cd4"]
    at b (background-common-bundle.js:1:112256)
    at bundle.js:1:232378

EDIT and here is a screenshot for @ltgorm

derDay

since I now also belong to the circle of the chosen ones, I still have the following info

I had a pinned tab with a RSS feed on. All posts of a feed are displayed there, although the panel next to it does not contain any entries.

I just updated vivaldi this morning to snapshot 2970.3, before that the feeds were displayed correctly.
here I work with a multiuser installation with a user with limited rights (win 10 21H2).
at home, where I do not have the problem, I work with a multiuser installation with admin rights (win 10 22H2).

€dit:
since I accidentally deleted a feed post, I activated the filter for deleted posts and suddenly the panel shows me all feeds again

WildEnte

@derDay said in CRISES! Entire Feeds Subscription disappeared:

before that the feeds were displayed correctly.

To clarify, now the feeds no longer appear in the panel, and the feed messages cannot be found in All messages when the rss toggle is on? Do you find the .eml files in the mail storage folder in the file system?

derDay

@WildEnte
as I wrote, the feeds are now "back" again. I didn't check my mail panel (because there are only 2 RSS feeds), but I see the deleted feed entries now in the recycle bin so I guess, the eml files where always there.
directly after the vivaldi update I checked if the feeds were shown in the settings and yes, there were shown.

what's interesting: feed entries are now shown in all messages - unread but not in all messages - incoming mail (wether rss toggle is on or off)

WildEnte

Just installed 5.8.2978.3 (Official Build) (64-bit) and still neither the offline mail accounts nor the RSS accounts show in the panel.. I guess that if a fix has been submitted, it wasn't included by @Ruarí in this snapshot.

Devtools still showing

background-common-bundle.js:1 Uncaught (in promise) Error: Source filter not found ["Feeds","22568281-979d-4785-86ca-b04fbaf51cd4"]
at b (background-common-bundle.js:1:112256)
at bundle.js:1:237804

gmg

@WildEnte
@ltgorm is working on a fix. Sounds like he's got something for the offline accounts (correct me if I'm wrong @ltgorm)

ltgorm

@gmg yes, that is correct - I already have a fix for the offline accounts. I pushed that to the build machines today. So it will be in a sapshot soon. But the feeds are a bit more complicated. I am working on a solution for that.

WildEnte

@ltgorm and many thanks for that! Let me know if there is anything else I should look into to narrow down the issue

WildEnte

Linking threads together now:

This current thread here reports missing Feed and Offline Mail accounts. The missing offline accounts are fixed internally
Another thread reports mail accounts missing from the panel (potentially introduced after reindexing) https://forum.vivaldi.net/topic/85416/vivaldi-mail-not-finding-some-email-that-is-on-the-mail-server?_=1681047684039
A third thread has reported the same issue already a year ago but has been bumped by @n115 just a week ago with v.5.7 https://forum.vivaldi.net/topic/72834/add-your-first-mail-account-inspite-of-existing-verified-accounts
Two weeks ago @peterpaulschachte reported the same issue here https://forum.vivaldi.net/topic/85046/email-bug

WildEnte

Today's snapshot has a fix for the issues described here, sadly I can't tell whether it works because due to 9wn stupidity I had to do a complete reinstall of Vivaldi in the mean time... I'll assume that it all works now, so thanks a lot @gmg and @ltgorm!

https://vivaldi.com/blog/desktop/workspace-improvements-and-crash-fixes-vivaldi-browser-snapshot-2978-34/

pafflick

This issue should be gone with the latest release of Vivaldi 6.0.