Canva cant save - websocket issues

mikecheong86

Vivaldi browser is having some issues when editing in Canva. It was okay yesterday, but today its not saving..

Here is the issue:
The status bar is stuck on "Connecting"
A yellow warning bar on top of your editor saying the editor is locked

ive cleared cache and cookies on Canva site
Also, I did a check on https://www.canva.com/websocket-test and it seems i have a websocket and message error.

Diagnostic Test:
Connection:
status:2:
message:Online:

WebSocket:
status:1:
message:Timed out after 15 seconds:

Messages:
status:1:
message:Timed out after 15 seconds:

Canva works fine in private mode, but not in full mode...
How do i resolve this? thanks for your help

Pathduck

@mikecheong86 Hi, the site seems to work fine here. The websocket test also completes without error:

Diagnostic Test:
Connection:
status:2:
message:Online:

WebSocket:
status:2:
message:Connected:

Messages:
status:2:
message:Completed:

You can inspect WS requests in Devtools:
https://stackoverflow.com/a/43081108/202114
https://developer.chrome.com/docs/devtools/network/reference/#frames

You will also see WS connections in the devtools console:

websocket_client: connected
6.7.1.min.js:2 websocket_client: status CONNECTED

Please try the troubleshooting steps first:
https://help.vivaldi.com/desktop/troubleshoot/troubleshooting-issues/