New update fails to install - "failed to uncompress archive"
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I keep getting notified there is a new version of Vivaldi. But when I install, I get (randomly) two different errors...
"Installation failed due to unspecified error. If Vivaldi is currently running, please close it and try again."
or: "The installer failed to uncompress archive. Please download Vivaldi again"
This isn't good, guys.
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@leeinthaitriesviv and yet, my updates proceed without friction. I recommend you download the new version to your desktop, close Vivaldi and then go to the task manager and make sure no stray Vivaldi processes are still running, then run the install on the new version.
If you have extensions installed, for instance, some of these set up background processes that stay open and prevent an update.
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How do I get an actual file to download?
Because I have the "Vivaldi update notifier" running, and I just click on it, and then it fails to install. I never get to see an actual file to save anywhere or get asked if I want to save one. It just runs and fails.
If I had an actual file to install, then I could try installing from that after a reboot, without ever running Vivaldi, so the lingering extensions issue wouldn't be a possibility.
Cheers,
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@leeinthaitriesviv You go to the blog where new builds are announced. https://vivaldi.com/blog/snapshots/
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Is this at least being recognized as a bug and investigated? I've seen a lot of people say they've been getting this error for months, and "well, it isn't happening on my computer" isn't of much comfort.
If Vivaldi is unable to end its own processes and requires the user to figure out that they need to do that manually through the Task Manager, that's a big problem.
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Also, manually downloading an installation file, shutting down Vivaldi and terminating all associated processes, and running that installation file still generates the same "failed due to unspecified error" message on my computer.
I'm running Vivaldi 2.1.1337.51 and haven't been able to successfully update to any higher version due to this bug.
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@phantomwatson What is your Operating system version? What antivirus and firewall are you running?
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Operating system: Windows 10 Enterprise, version 10.0.17134
Antivirus: Carbon Black Defense (nothing new in its logs after Vivaldi fails to update)
Firewall: Windows Defender Firewall (doesn't prevent download of installation file) -
Attempting to update Vivaldi and getting this error doesn't generate any new messages under Windows Logs.
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That's exactly what I've been doing.
I understand that without any errors logged on my machine and with Vivaldi unable to explain why it's aborting, there's not much that can be done to troubleshoot this. Maybe a future update to Vivaldi's installer should try to add some specificity to that "unspecified error" message.
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Installing it from scratch works and never generates any errors for me. It's only when updating an existing installation that the "unspecified error" message pops up and aborts the process.
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I don't own Windows Enterprise. I own Windows Pro It happens to me as well. Installing from scratch works after rebooting Windows works fine. So that's what I did. The updater fails to work.
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I'm getting this update error too, all previous updates have worked fine.
Windows 10 64bit Home.
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@Fonant Hmmm... not sure what the problem was, but rebooting PC and then re-trying the update seems to have worked.
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I also join the number of users who cannot update to Vivaldi 2.3 because (a) the update installer fails (b) a complete uninstall and reinstall fails (c) cannot install in safe mode (d) cannot install as Administrator; everything fails with the same message: "Installation failed due to unspecified error. If Vivaldi is currently running, please close it and try again."
No associated processes running, no antivirus interfering, no Windows Defender interference, no extensions running. This needs serious attention from the developers: it's enough to make me choose a different browser.
My PC runs Win 10 Pro 1803.
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I had this problem also with the latest Snapshot 2.4.1468.4.
I downloaded the standalone installer. -
@Gwen-Dragon Thank you for your reply: No problem with Windows Defender; Plenty of disk space (2Tb). After the updater failed several times (5 or 6x) I uninstalled everything and downloaded the standalone installer. Still failed with the same error message and no trace in events log.
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@Prodviv You may need to scrub your registry of all references to Vivaldi and try again. Win10 arbitrarily blocks "unknown" applications at times, and there seems to be no rhyme or reason behind what it blocks and what it allows.
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OMG I also have this problem. I'm trying to upgrade to Vivaldi 3.7 but I keep getting this error. I have already rebooted and I have 20GB of diskspace on my SSD. I have this problem on my Win 8.1 desktop and I haven't had this problem on my Win 10 laptop so far. What on earth could cause this, I have never had his before.
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BTW, just a follow up, a couple of weeks ago I discovered it was a hardware problem, there was probably a problem with my SSD, Windows scanned the disk and corrected the errors, I got 20GB of diskspace back, and after that I could install Vivaldi correctly. So perhaps this can help other people who may encounter this problem in the future.
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Ppafflick moved this topic from Vivaldi for Windows on
