Asana connects to an old work email account and not to my current email

[paulspratley]

Hey All,

I used Asana at my old company with a work email account.

I now use Asana with my personal email as just love the app.

I removed the Asana extension from my work profile in Vivaldi and deleted my work profile from Vivaldi.

However, when I add the Asana extension to my personal profile, even though I clearly give it permission to access my personal Gmail account, the extension connects to my old work email address account - I can search and view tasks that were still active when I left.

I do not have access to my old work email address so I'm not logged into this work address.

I'm wondering if this is a problem with Vivaldi - somewhere storing this old profile and/or accounts or with the Asana extension?

Any help is much appreciated!!

Thanks

Paul

[Ayespy]

@paulspratley Vivaldi would not cause this.

Your Asana extension, if it's a really worthwhile email client app, should allow you to specify both servername and username, which should force it onto your current email address.

[paulspratley]

@Ayespy thanks for this - the auth permissions when I install the extension are just for my personal gmail account.

I 'll ping the extension devs and see what they say.

Cheers

Paul

[DoctorG]

@paulspratley In your Asana account you can remove unneeded mail addresses.

[paulspratley]

@DoctorG thanks for replying! My old work email is not linked to my personal Gmail Asana account.

[DoctorG]

@paulspratley Oh. I though that could be a solution.

And if you remove the Asana extension and re-add it?
Does that help?

I can not test Asana at this time.

[paulspratley]

BTW it's not the browser extension it's the Gmail Plugin that I'm talking about.

[paulspratley]

@DoctorG yep and deleted all permissions in my personal Google account too.

I have requested support from Asana

[DoctorG]

@paulspratley said in Asana connects to an old work email account and not to my current email:

yep and deleted all permissions in my personal Google account too.

Really strange that the issue happens for you.

I have requested support from Asana

Good. Let us wait what they say.

[paulspratley]

@DoctorG finally was given the solution by Asana - it took a while back and forth.

Basically, it's a two-step process. When you install the add-on it will connect to the previous account/email that you used, even though you only gave it permissions for your new account/email. You then have to go into the settings of the add-on within Gmail, and log out of the "organisation/workspace". Then log back into the add-on with your new account/email. A google script will execute again and will then connect the add-on to your new account/email.

Cheers

Paul