Problem loading hm.com in Vivaldi?

RasheedHolland

I'm getting access denied errors in Vivaldi 6.9, and in 7.0 the website doesn't load correctly either? This is with built-in adblocker and uBlock disabled. It does load correctly in Edge and Firefox.

https://www2.hm.com/nl_nl/index.html

Pathduck

@RasheedHolland So it loads with the blocker off? Then keep it off, or spend some time figuring out what blocklist is making the site break and make an exception rule in your custom blocklist.

Then make a bug report to the blocklist maintainer.

FYI site works fine here, even with the default blocklists and a couple more enabled...

RasheedHolland

@Pathduck said in Problem loading hm.com in Vivaldi?:

@RasheedHolland So it loads with the blocker off?

FYI site works fine here, even with the default blocklists and a couple more enabled...

Yes, so it can't be the adblocker that is causing the problem. I have already removed all cookies, but I still get this error?

Have you browsed around a bit on the hm.com website? Because initially I can also visit a couple of pages, but sooner or later I will get the ''access denied'' error, this is the weirdest thing ever?

Pathduck

@RasheedHolland said in Problem loading hm.com in Vivaldi?:

Have you browsed around a bit on the hm.com website?

It's not really my kind of site to be honest.
But if you give some step-by-step instruction how to get to this "access denied", starting from a clean profile I'd give it a go.

but sooner or later I will get the ''access denied'' error

I doubt anyone else gets this error so you'll need to at the very least give a screenshot of what this is.

Have you tested in other browsers?
Have you tested in a clean profile?

this is the weirdest thing ever?

Not really, crappy websites are everywhere. The clue is just to figure out how to get around it, alternatively stop using crappy websites.

RasheedHolland

@Pathduck said in Problem loading hm.com in Vivaldi?:

FYI site works fine here, even with the default blocklists and a couple more enabled...

I just found this, perhaps my IP address is blocked by Akamai? But then why would it only not work with Vivaldi?

I will try it later with a VPN to see if hm.com then works. I remember that two weeks ago on Wilders Security Forums, some other guy said he couldn't visit ah.nl on Firefox, but he could on Edge. So seems like Akamai messed up, and perhaps they link IP address to browser user agent or something.

Actually, the plot thickens, because I just saw that hm.com works just fine in Vivaldi 6.1, even with all extensions including uBlock Origin enabled. In other words, I only have this problem with Viv 6.9 and 7.0, how the heck is this possible? Should I make a bugreport?

https://leinss.com/blog/?p=3409

Pathduck

@RasheedHolland

Should I make a bugreport?

You certainly should not make a bug report if it works in Snapshot, since if there's anything "fixed" it will make it to Stable sooner or later.

In any case, I did another test, and could reproduce it by clicking the links at the top in a clean profile of 7.0 Stable. Now, if you'd clarified that in your first post, and said you needed to actually click links a little bit, and also provided the error message, that could've made things easier for both of us.

So the error message is:

Access Denied
You don't have permission to access "http://www2.hm.com/nl_nl/kinderen.html" on this server.
Reference #18.640a655f.1736695839.b7d0aad1
https://errors.edgesuite.net/18.640a655f.1736695839.b7d0aad1

This is the site's Akamai/Edge protection. My guess is they do some dodgy UA testing, and since Vivaldi 7.0 is identifying as Chrome 130 this might trigger some detection of "outdated" browsers potentially being a risk of bots or something st00pid like that. Then again that's what big sites do, run by idiots.

RasheedHolland

@Pathduck said in Problem loading hm.com in Vivaldi?:

@RasheedHolland

Should I make a bugreport?

You certainly should not make a bug report if it works in Snapshot, since if there's anything "fixed" it will make it to Stable sooner or later.

In any case, I did another test, and could reproduce it by clicking the links at the top in a clean profile of 7.0 Stable. Now, if you'd clarified that in your first post, and said you needed to actually click links a little bit, and also provided the error message, that could've made things easier for both of us.

That's what I meant with ''browsing around a bit.'' But thanks for checking.

This is the site's Akamai/Edge protection. My *guess is they do some dodgy UA testing, and since Vivaldi 7.0 is identifying as Chrome 130 this might trigger some detection of "outdated" browsers potentially being a risk of bots or something st00pid like that. Then again that's what big sites do, run by idiots.

But then why would it work in Vivaldi 6.1? I mean, this is even more outdated.

It's by the way a huge clothing company in Europe, can't believe they messed things up so badly. I will contact them tomorrow.

EricJH

@Pathduck I tried clicking on those links including http://www2.hm.com/nl_nl/kinderen.html and could not reproduce this.

I also clicked on some other links provided by the menu up top. They all worked without a glitch in 7.0.3495.29 with uBO enabled . The behavior is hard to pin down.

RasheedHolland

@Pathduck said in Problem loading hm.com in Vivaldi?:

You certainly should not make a bug report if it works in Snapshot, since if there's anything "fixed" it will make it to Stable sooner or later.

I have made a bugreport (VB-113804) since HM said that Vivaldi isn't compatible, in other words they won't be fixing it anytime soon.

DoctorG

@RasheedHolland Can not be reproduced with 7.1.3570.42 Stable / Win 11 23H2.
Bug report closed.

Tested with fresh profile, no extensions, Vivaldi Blocker active with standard block lists.

Pathduck

@RasheedHolland You reported this for 6.9 - any good reason for that? That it's the version you currently use is not a good enough excuse - bug reports should always be made using the latest available version.

This is clearly stated:
"Make sure you have the latest version of Vivaldi. If you’re on an older version, please update your browser and check if you can still reproduce the issue."
https://help.vivaldi.com/desktop/troubleshoot/reporting-a-bug-in-vivaldi/

I already pointed out that the issue was gone in 7.1 so you should've waited and updated to 7.1.

It doesn't matter if you don't "want to" update to the latest version because of some other issue. Then any reports from you will always be invalid and closed on arrival. Reporting bugs for older versions just wastes your own and testers time.

RasheedHolland

@DoctorG said in Problem loading hm.com in Vivaldi?:

@RasheedHolland Can not be reproduced with 7.1.3570.42 Stable / Win 11 23H2.
Bug report closed. Tested with fresh profile, no extensions, Vivaldi Blocker active with standard block lists.

OK cool, then it's probably fixed in Viv 7.1, like Pathduck said. Thanks for testing.

I already pointed out that the issue was gone in 7.1 so you should've waited and updated to 7.1.

Weird, I must have missed that, I didn't see it in this topic?

It doesn't matter if you don't "want to" update to the latest version because of some other issue. Then any reports from you will always be invalid and closed on arrival. Reporting bugs for older versions just wastes your own and testers time.

I also tested it on Vivaldi 7.0, which I install side by side with the older version 6.9, didn't know that 7.1 was out. So I always make sure to test with the newest version. I guess I forgot to mention the correct Vivaldi version in the bugreport, my bad.