Mail synchronization problem

Qbi-Wan

Hi. My mail can't sync during sessions.
It loads list of mails (old & new onec) only on Vivaldi startup. I need to restart it to refresh mails (load new ones or delete/relocate these deleted/moved elsewhere).
Is it new and known issue or is it something that only I have?
I also have other issues synch-related. I was writing about it in other topic:
https://forum.vivaldi.net/topic/101397/synchronisation-failed-client-error/2?_=1731336325014
What do I need to do to fix it? Or is it already known and we just need to wait for right fix?

Ayespy

@Qbi-Wan The problem is unknown. So far, you are the only user to report it.

WildEnte

@Qbi-Wan please check whether the issue also appears in a new profile.
https://help.vivaldi.com/desktop/tools/user-profiles/

Do you see any error messages in the mail status icon?

mossman

I believe this is related to my feeds-stop-loading bug: (VB-110221) Feeds have stopped loading in the current snapshot. I've been posting about it in recent snapshot threads. I noticed the same mail behaviour you describe, but it wasn't so obvious since I kept "fixing" the problem to continue reading news (mail off, restart, mail on, repeat).

The good news: it seems to have been resolved for the latest snapshot, so hopefully fixed in the next stable...

mottenmouse

@Qbi-Wan

Confirmed and reproducible on my system (Ubuntu with latest V7 snapshot 7.1.3518.4).
Tested with two accounts (Gmx and Mailbox) in a new profil (@WildEnte).

Mark any message as spam and then V7 won't synchronize the affected account anymore.
After mark the message as not Spam or restart or re-sync everything is fine again.

WildEnte

@mottenmouse I also have a GMx account and have never seen that issue. Can you please provide step by step instructions regarding how to reproduce this?

edwardp

I've a GMX (.com) account and am also not seeing this. I mark the majority of e-mail I get there, as Spam.

mottenmouse

I can no longer confirm the problem with the 7.1.3527.3 snapshot.

cc: @Qbi-Wan @WildEnte @edwardp

larsen0815

Same problem here. Just started using Vivaldi Mail some days ago as I finally want to completely switch from Opera 12. Still able to start Opera to check if Vivaldi is missing mails. Both using IMAP.

After having Vivaldi open for some hours, I noticed that mails were missing. Received mails for one account (not web.de), but no mails for two others (web.de). Have to restart Vivaldi to get mails for those.

Tested again the next day and sent mails from an address outside of Vivaldi. Two out of three mails to different web.de-accounts arrived. Had to re-sync the third account for the mail to show up. "Check all accounts" seems to do nothing.

Is there any log where I can see what Vivaldi is doing IMAP-wise?

Using 7.1.3527.3 (Official Build) (64-bit) on Windows 11.

WildEnte

@larsen0815 said in Mail synchronization problem:

Is there any log where I can see what Vivaldi is doing IMAP-wise?

In settings - mail, turn on IMAP logging, restart Vivaldi, and check the console as described here
https://help.vivaldi.com/mail/mail-advanced/troubleshooting-and-debugging-vivaldi-mail/#Check_the_console_log_for_errors

Thanks for your interest and help investigating the issues you see!

larsen0815

I resumed from hibernation and knew a new mail had to be in one account (as one webpage got a reply). Despite also using "Check all accounts", Vivaldi still shows no new mail. Afterwards, I checked Opera and sure enough the mail is being shown there.

Here is the debug log. The first resolve error surely can be ignored as the system probably wasn't ready completely after waking up.

background-bundle.js:1 [DEBUG][2024-11-24T12:12:16.653Z][86][[email protected]][imap.web.de] Connecting to imap.web.de : 993
background-bundle.js:1 [DEBUG][2024-11-24T12:12:16.653Z][86][[email protected]][imap.web.de] Entering state: 1
background-bundle.js:1 [ERROR][2024-11-24T12:12:16.868Z][86][[email protected]][imap.web.de] Could not connect to server Error: Could not open socket: DNS resolution failed
a @ background-bundle.js:1
background-bundle.js:1 [DEBUG][2024-11-24T12:12:16.868Z][86][[email protected]][imap.web.de] Entering state: 5
background-bundle.js:1 [DEBUG][2024-11-24T12:12:16.868Z][86][[email protected]][imap.web.de] Closing connection...
background-bundle.js:1 Uncaught (in promise) Error: Could not open socket: DNS resolution failed
    at d.<anonymous> (background-bundle.js:1:214931)
    at d._emit (background-common-bundle.js:1:641429)
    at background-common-bundle.js:1:638206
background-bundle.js:1 [DEBUG][2024-11-24T12:12:20.902Z][91][[email protected]][imap.web.de] Connecting to imap.web.de : 993
background-bundle.js:1 [DEBUG][2024-11-24T12:12:20.902Z][91][[email protected]][imap.web.de] Entering state: 1
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.165Z][91][[email protected]][imap.web.de] Socket opened, waiting for greeting from the server...
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.337Z][91][[email protected]][imap.web.de] S: * OK [CAPABILITY IMAP4rev1 CHILDREN ENABLE ID IDLE LIST-EXTENDED LIST-STATUS LITERAL- MOVE NAMESPACE QUOTA SASL-IR SORT SPECIAL-USE THREAD=ORDEREDSUBJECT UIDPLUS UNSELECT WITHIN AUTH=LOGIN AUTH=PLAIN] IMAP server ready H miweb131 29.2 IMAP-1MBCnE-1tQluO1gR4-00DBcn
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.337Z][91][[email protected]][imap.web.de] Entering state: 2
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.337Z][91][[email protected]][imap.web.de] Updating id...
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.337Z][91][[email protected]][imap.web.de] C: W1 ID ("name" "(* 23B string *)")
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.387Z][91][[email protected]][imap.web.de] S: * ID ("name" "nemesis" "version" "29.2")
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.388Z][91][[email protected]][imap.web.de] S: W1 OK ID completed
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.388Z][91][[email protected]][imap.web.de] Server id updated! [object Object]
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.388Z][91][[email protected]][imap.web.de] Logging in...
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.388Z][91][[email protected]][imap.web.de] C: W2 login "[email protected]" "(* value hidden *)"
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.451Z][91][[email protected]][imap.web.de] S: W2 OK LOGIN completed
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.452Z][91][[email protected]][imap.web.de] Updating capability...
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.452Z][91][[email protected]][imap.web.de] C: W3 CAPABILITY
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.511Z][91][[email protected]][imap.web.de] S: * CAPABILITY IMAP4rev1 CHILDREN ENABLE ID IDLE LIST-EXTENDED LIST-STATUS LITERAL- MOVE NAMESPACE QUOTA SASL-IR SORT SPECIAL-USE THREAD=ORDEREDSUBJECT UIDPLUS UNSELECT WITHIN APPENDLIMIT=27962027
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.511Z][91][[email protected]][imap.web.de] S: W3 OK CAPABILITY completed
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.511Z][91][[email protected]][imap.web.de] Entering state: 3
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.511Z][91][[email protected]][imap.web.de] Login successful, post-auth capabilites updated! IMAP4REV1,CHILDREN,ENABLE,ID,IDLE,LIST-EXTENDED,LIST-STATUS,LITERAL-,MOVE,NAMESPACE,QUOTA,SASL-IR,SORT,SPECIAL-USE,THREAD=ORDEREDSUBJECT,UIDPLUS,UNSELECT,WITHIN,APPENDLIMIT=27962027
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.511Z][91][[email protected]][imap.web.de] Connection established, ready to roll!
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.511Z][91][[email protected]][imap.web.de] Listing mailboxes...
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.511Z][91][[email protected]][imap.web.de] C: W4 LIST "" "*"
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.548Z][91][[email protected]][imap.web.de] S: * LIST (\Drafts \NoInferiors) "/" Entwurf
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.549Z][91][[email protected]][imap.web.de] S: * LIST (\Sent \NoInferiors) "/" Gesendet
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.549Z][91][[email protected]][imap.web.de] S: * LIST (\HasNoChildren) "/" INBOX
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.549Z][91][[email protected]][imap.web.de] S: * LIST (\Trash \HasNoChildren) "/" Papierkorb
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.549Z][91][[email protected]][imap.web.de] S: * LIST (\NoInferiors) "/" Postausgang
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.549Z][91][[email protected]][imap.web.de] S: * LIST (\Junk \NoInferiors) "/" Spam
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.549Z][91][[email protected]][imap.web.de] S: * LIST (\HasNoChildren) "/" Unbekannt
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.549Z][91][[email protected]][imap.web.de] S: W4 OK LIST completed
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.549Z][91][[email protected]][imap.web.de] C: W5 LIST (SUBSCRIBED) "" "*"
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.596Z][91][[email protected]][imap.web.de] S: * LIST (\NoInferiors \Subscribed) "/" Gesendet
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.596Z][91][[email protected]][imap.web.de] S: * LIST (\Subscribed) "/" INBOX
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.596Z][91][[email protected]][imap.web.de] S: * LIST (\Subscribed) "/" Papierkorb
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.596Z][91][[email protected]][imap.web.de] S: * LIST (\NoInferiors \Subscribed) "/" Postausgang
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.596Z][91][[email protected]][imap.web.de] S: * LIST (\Subscribed) "/" Unbekannt
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.596Z][91][[email protected]][imap.web.de] S: W5 OK LIST completed
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.616Z][91][[email protected]][imap.web.de] Opening Inbox ...
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.616Z][91][[email protected]][imap.web.de] C: W6 SELECT "Inbox"
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.666Z][91][[email protected]][imap.web.de] S: * 2 EXISTS
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.666Z][91][[email protected]][imap.web.de] S: * 0 RECENT
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.666Z][91][[email protected]][imap.web.de] S: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft)
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.666Z][91][[email protected]][imap.web.de] S: * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen "\\*")] Unlimited
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.666Z][91][[email protected]][imap.web.de] S: * OK [UNSEEN 2] Message 2 is first unseen
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.666Z][91][[email protected]][imap.web.de] S: * OK [UIDNEXT 5037] Predicted next UID
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.666Z][91][[email protected]][imap.web.de] S: * OK [UIDVALIDITY 1] UIDs valid
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.666Z][91][[email protected]][imap.web.de] S: W6 OK [READ-WRITE] SELECT completed
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.666Z][91][[email protected]][imap.web.de] Entering state: 4
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.667Z][91][[email protected]][imap.web.de] Searching in Inbox ...
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.667Z][91][[email protected]][imap.web.de] C: W7 UID SEARCH ALL
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.732Z][91][[email protected]][imap.web.de] S: * SEARCH 5031 5034
background-bundle.js:1 [DEBUG][2024-11-24T12:12:22.732Z][91][[email protected]][imap.web.de] S: W7 OK UID SEARCH completed
background-bundle.js:1 [DEBUG][2024-11-24T12:12:23.736Z][91][[email protected]][imap.web.de] Client started idling
background-bundle.js:1 [DEBUG][2024-11-24T12:12:23.736Z][91][[email protected]][imap.web.de] Entering idle with IDLE
background-bundle.js:1 [DEBUG][2024-11-24T12:12:23.736Z][91][[email protected]][imap.web.de] C: W8 IDLE
background-bundle.js:1 [DEBUG][2024-11-24T12:13:23.755Z][91][[email protected]][imap.web.de] Idle terminated
background-bundle.js:1 [DEBUG][2024-11-24T12:13:23.786Z][91][[email protected]][imap.web.de] S: W8 OK IDLE completed
background-bundle.js:1 [DEBUG][2024-11-24T12:13:24.791Z][91][[email protected]][imap.web.de] Client started idling
background-bundle.js:1 [DEBUG][2024-11-24T12:13:24.791Z][91][[email protected]][imap.web.de] Entering idle with IDLE
background-bundle.js:1 [DEBUG][2024-11-24T12:13:24.791Z][91][[email protected]][imap.web.de] C: W9 IDLE
background-bundle.js:1 [DEBUG][2024-11-24T12:14:24.803Z][91][[email protected]][imap.web.de] Idle terminated
background-bundle.js:1 [DEBUG][2024-11-24T12:14:24.833Z][91][[email protected]][imap.web.de] S: W9 OK IDLE completed
background-bundle.js:1 [DEBUG][2024-11-24T12:14:25.838Z][91][[email protected]][imap.web.de] Client started idling
background-bundle.js:1 [DEBUG][2024-11-24T12:14:25.838Z][91][[email protected]][imap.web.de] Entering idle with IDLE
background-bundle.js:1 [DEBUG][2024-11-24T12:14:25.838Z][91][[email protected]][imap.web.de] C: W10 IDLE
 [DEBUG][2024-11-24T12:15:25.844Z][91][[email protected]][imap.web.de] Idle terminated
 [DEBUG][2024-11-24T12:15:25.872Z][91][[email protected]][imap.web.de] S: W10 OK IDLE completed
 [DEBUG][2024-11-24T12:15:26.877Z][91][[email protected]][imap.web.de] Client started idling
 [DEBUG][2024-11-24T12:15:26.878Z][91][[email protected]][imap.web.de] Entering idle with IDLE
 [DEBUG][2024-11-24T12:15:26.878Z][91][[email protected]][imap.web.de] C: W11 IDLE
 [DEBUG][2024-11-24T12:16:26.892Z][91][[email protected]][imap.web.de] Idle terminated
 [DEBUG][2024-11-24T12:16:26.927Z][91][[email protected]][imap.web.de] S: W11 OK IDLE completed
 [DEBUG][2024-11-24T12:16:27.931Z][91][[email protected]][imap.web.de] Client started idling
 [DEBUG][2024-11-24T12:16:27.931Z][91][[email protected]][imap.web.de] Entering idle with IDLE
 [DEBUG][2024-11-24T12:16:27.931Z][91][[email protected]][imap.web.de] C: W12 IDLE

The log shows "2 EXISTS" and there actually are two mails in the inbox (one old, and the new one). After restarting Vivaldi, the new mail was shown instantly. Stupid me disabled IMAP logging before the restart, so there is no log for that...

Qbi-Wan

@mottenmouse So we shouldn't have any problems with it when 7.1.3527.3 comes to stable?

mottenmouse

@Qbi-Wan

Mail retrieval is buggy, not reproducible and random (on my system with both my default and a test profile).

As far as I could observe, although UIDNEXT has changed, the retrieval of new mails is not initiated. See left log after restart, all new mails are missing in the Inbox section. After restarting again (see right log), this time the mails are retrieved. However, all new mails in the Junk section (‘Spamverdacht’) are still missing. These are only retrieved after a third ! restart.

Why this happens, I have no idea and have stopped worrying about it.
I therefore no longer use Vivaldi Mail!

Original mail address changed to dummy.
sync error 2024-12-01_#02.jpg

Ayespy

@mottenmouse I don't understand how you can create these symptoms. I cannot. What sort of system are you on? (I'm on Win11). I suppose it cold be something particular to gmx.de. I have seven accounts, one of which is based in Germany (ionos.com), but none of them do this. They simply operate properly in all of my instances of Vivaldi on all machines.

mottenmouse

@Ayespy I'm on Ubuntu 20.04 LTS (up to date) with Vivaldi 7.1.3527.3. Logs are from a new test profil without changes, only adding the gmx. de account.

mottenmouse

This post is deleted!

WildEnte

@mottenmouse said in Mail synchronization problem:

As far as I could observe, although UIDNEXT has changed, the retrieval of new mails is not initiated

This may or may not be related to an issue I ran into a while ago:

@WildEnte said in Unable to setup IMAP Account due to "Socket closed unexpectedly":

I've had issues with non downloadable emails. Checking IMAP logs I noticed the pattern that the connection dropped when some (not all) emails without body/subject only were next in queue. Apparently this caused a process on the server to have a hiccup and Vivaldi for some reason couldn't get the connection to stay open.

I fixed my connection issues by sorting emails by size and delete all without any content in the mail body. Then it worked, but I wasn't able to reproduce the issue with new empty messages.

-> please sort mails by size on the server, permanently delete all that have no email body or are super small, and then try again downloading. Do you get more emails to download now? If so, it might corroborate my findings.

Ayespy

@mottenmouse I just learned that there is some work being done on fixing a fetch problem, one which I have never experienced, so I have no details. Let's see what comes out in the next few Snapshots, or the next Stable.

larsen0815

Seems to be fixed. At least I didn't notice the problem anymore in the last days.

Maybe this change solved it:
[Mail] Some users are not getting new mail VB-112020

Rick_nl

My mail is not syncing since this Monday. Thought it was perhaps related to the general Sync Issue of Vivaldi, but apparently not.

Of course signing in new did not do the job...
Not that much techy anymore to delve into logs and stuff...

Running on windows 11