Mail error since v6.9: Filter not found...

S_Paternotte

Is there a cure for below error message?

[imap, accountname]Filter not found for accountname Archives.2021

yojimbo274064400

I suspect the folder 2021 no longer exists despite what Vivaldi is showing. If possible confirm this is the case via the account's webmail client or another email client. Should this be the confirmed then:

in webmail client or another email client, create the 2021 folder as a sub-folder of Archives folder, i.e. Archives/2021
in Vivaldi, confirm this resolve the Filter not found issue

BTW do you recall having created a Filter for the Archive/2021 folder and, if so, deleting the 2021 folder later?

paaljoachim

It looks like I have a similar issue to this issue started by S_Paternotte

I was now finally able to create a new folder through Vivaldi mail after the recent bigger update of Vivaldi and did not need to go to the web host Round Cube to do so.
I did though create a folder I called test. Which is a folder I have tried to add before without success.
This time I was able to create it but I am not able to delete it.
I see this error message:

[imap, email, INBOX.test, delete mailbox]Not connected - Attempting to connect email
06:24:18.312
[imap, email]Filter not found for email INBOX.test

When I try to delete the test folder the same error message is seen again. I also looked if I could rename the folder but that I am not able to do.

paaljoachim

Hmm it looks like my email account is not working because of the error I posted.
This is not good - as I regularly use this email account and need it to work.

[imap, email account]Not connected - Attempting to connect email account
07:38:14.328
[imap, email account]Filter not found for email account INBOX.test

I looked into the web host and email account and went to Round Cube to see if there was anything I could do there. The test folder is not there only on vivaldi mail.

I need some ideas on how to be able to reconnect the email account. Thank you.

yojimbo274064400

@paaljoachim, recreate the Test folder in Round Cube and then return to Vivaldi to confirm issue there is resolved.

paaljoachim

@yojimbo274064400

Thank you!

A breath of relief -
Through Round Cube I made the folder "test" and now the email account through Vivaldi Mail fetched the newest emails with no problems. The folder "test" now exists in Round Cube and Vivaldi. It seems the issue was that creating a folder in Vivaldi but the folder was not added to Round Cube created a problem in fetching the emails.

How do I delete the test folder? As I am very careful how I move forward with deleting the folder.

yojimbo274064400

@paaljoachim, Do not deleted the folder until Vivaldi resolve the bug that is causing this issue.

Raised as bug VB-109101

S_Paternotte

the issue i described occurs on 1 of my two vivaldi installations. tomorrow i will try the following: remove mail account and add it back again.

S_Paternotte

Because one PC with Vivaldi Mail was alright and the other had this weird error, I decided to wipe my email account from the second PC and re-install it again.

And this worked!

Remove email account
Restart Vivaldi
re-install email account

All clean.
(I'm really not interested what went wrong with the Vivaldi upgrade on that PC )

jbove

@yojimbo274064400 What is the status of this bug?

I experienced the same error message after I had removed a folder through the Vivaldi Mail client on my IMAP account (not vivaldi.net). As a result it broke the whole mail account, luckily only on Vivaldi. I had to remove the account because it no longer synced with the server, but what is worse is that I no longer am able to even add the account back. (Getting a socket issue). So now I am back where I was, checking my email through webmail - a big reason for why I switched to Vivaldi was the Mail client. It seems ... unstable.

edwardp

@jbove VB-109101 is confirmed, not assigned to a developer.

mcswell2001

@edwardp I also have this bug, which prevents me from using Vivaldi as my email client. It may have to do with my having had two email clients (TBird and Vivaldi) open at once, since I got some message (which I no longer see) to the effect that I had too many connections to the server. TBird recovered the connection after a few minutes, but Vivaldi's email client has not. I've closed and re-opened the browser, and rebooted, to no effect.

Mike Maxwell

edwardp

@mcswell2001 If both Vivaldi Mail and Thunderbird are open, this likely resulted in the message regarding too many connections.

If this occurs too frequently, depending on the policy of the provider, it could result in the account(s) being blocked.

mcswell2001

@edwardp That's what I think happened, but Thunderbird's connection was restored. Vivaldi's email connection has not been, even when I closed TBird and after the computer sat overnight turned off. So it seems like there's a problem on Vivaldi's end, as if it's not trying any more.

Zalex108

@mcswell2001

Hi,
What's the OS?

WildEnte

@edwardp hm are the connections not counted per application? I often run multiple mail clients in parallel... I certainly at one point had 2 Vivaldi instances, Thunderbird, and a another desktop app plus my phone connected in parallel

edwardp

@WildEnte An e-mail account I have, was temporarily blocked a few years ago, resulting from too many connections to the account at the time, between the desktop and my phone, while trying to resolve an issue. Since then, the network setting in the e-mail app on my phone, has been turned off, requiring a manual poll of the accounts, which prevents this issue from reoccurring and it has not reoccurred since.

The desktop was on my home IP address, but the phone was on the mobile network at the time. I do not know if it was due to the two different IP addresses trying to connect to it at the same time, or per-application. Access to the account was immediately restored, once I explained the issue.

mcswell2001

Windows 11.

UPDATE: Fixed, see below. Thanks to those who gave advice!

I looked closer at the error msg (after finding I could make it stay instead of fading away after a couple seconds). It says:

Filter not found for <myname>@umd.edu Root Folder/UMD/Computers/GMail

(that's all one line, not folded) There is indeed a folder
Root Folder/UMD
but there were no folders under that in Vivaldi, and trying to create one in Vivaldi did nothing (no error msg, and no new folder). In TBird, there is a folder
Root Folder/UMD/Computers/
so I created the GMail folder in TBird (after failing to create it in Vivaldi). Then suddenly Vivaldi email started working again.

Bizarre. I would still consider this an "issue" (aka bug) for several reasons:

The error msg is wrong or at least unhelpful. The problem (from the user's standpoint) is that this is not a problem with "Filters", but with folders.
At least in this case, Vivaldi won't allow the user to create the missing folder, but TBird does. The folder immediately above the missing one ('Computers') is italicized in TBird's listing, but not in Vivaldi's. I have no idea what the italicization means, and right-clicking the folder and selecting 'Properties' in TBird doesn't tell me anything useful.
A missing folder somewhere down the list shouldn't, IMHO, prevent downloading msgs to the user's inbox (unless this is some kind of super-special folder, but in that case see #2).

edwardp

@mcswell2001 When you turned the computer on the following day, once launching Vivaldi, it should have begun to poll the mail server(s) for e-mail automatically.

mcswell2001

[reply to edwardp's undeleted post, edited and retained in case this info helps someone]

Apparently the Vivaldi client did poll the server, but that doesn't seem to have been the problem. It was succeeding in getting through to the server, but failing to upload (or display?) incoming emails because of a folder issue--see the msg I posted just before yours [edwardp's] came through.

One way I could tell that Vivaldi was getting through to the server was by going to the Mail Settings under Accounts, and clicking on the 'Servers' tab. It pauses a second, then says 'Verified', which presumably means it was able to log in under my credentials. Also, when the client checked for new email, I did not get an error like "failed to connect" (or s.t.), only the error about the "Filter not found"--which turned out to be a missing folder.