V 6.9 | Mailbox Doesn't Exist

Zalex108

@Stephan_63

IIRC,

Status bar
Mail icon
Right Click
Rebuild Index BD

WildEnte

@Zalex108 no, it's

status bar, left click the mail icon
in the dialog that opens, left click the cog icon in the upper right corner
Select Rebuild Mail Search Database

mib2berlin

@Stephan_63
Open it with the gear icon in the popup of the mail icon in the status bar.

Cheers, mib

mourningdoves

I tried the "rebuild index" tactic as explained in the above several posts. It hasn't worked. Some email is getting in, but not all of it from Runbox, and none of it from Yahoo.

I really don't want to guess at what folders I should create in the various Web servers, or where I should put them. The error messages scroll by too quickly for me to match them up accurately.

Vivaldi Mail has worked spectacularly almost since it was introduced, and I hate to complain. But is it possible for me to roll back to the previous version?

Or is it possible for Vivaldi to send out a patch that rolls back whatever changes were made in the latest one? I know that's asking a lot and your developers are probably already overworked, but it seems to be a problem that just showed up and it might be a relatively easy fix.

But if anybody can tell me where to get a previous Vivaldi and install it over what I have now, I'd be very grateful. Unfortunately, I'm dependent on email for communicating with ailing relatives and their caregivers, so this is kind of a big deal for me. Thanks for your consideration.

WildEnte

@mourningdoves did you also try creating the folder that Vivaldi complains about? (@Stephan_63 already said it didn't work for them)

@mirmalag said in V 6.9 | Mailbox Doesn't Exist:

I logged into the account by a webmail and created the folders that weren't there, then the problem gone away.

mib2berlin

@mourningdoves
Hi, you can downgrade Vivaldi without harm your user profile, to many changes in the Chromium versions from 126 to 128.
To my knowledge this is reported to the bug tracker and under investigation.

Cheers, mib

WildEnte

@mib2berlin I think the question is where to get it and how to avoid that it updates right away. I don't know either, actually

mib2berlin

@WildEnte
Hi, I don't want to post the link to the archive here anymore.
If I want to test a older version I disable auto update during the installation or disable my network and change the default setting for auto update in Vivaldi.
@mourningdoves
You can install an older version as standalone and copy your profile over, then your default profile keeps untouched.

Cheers, mib

mib2berlin

I add my Yahoo account again in the 6.9 snapshot, was not able to use OAuth.
So I created an app password and login, no issues so far.

Cheers, mib

ltgorm

We are looking into this now.

JulesMarie

Hello, I am also unable to connect to.
On my mopn yahoo account, the obtune error is: "failed to fetch"
I have this problem with a Fedora 40 Cinnamon as well as on an Alma Linux 9.
Important to note:
with the version:

Vivaldi 6.8.3381.53 (Stable channel) stable (64 bits)
Revision c703aba8689f98dfc36a017440f3a6765f5e6141
Operating system Linux
JavaScript V8 12.6.228.30
User agent Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36
Command line /usr/bin/vivaldi-stable --flag-switches-begin --flag-switches-end --save-page-as-mhtml
Path to executable /opt/vivaldi/vivaldi
Path to profile /home/'USER'/.config/vivaldi/Default

everything works perfectly, on Aloma Linux 9 and Fedora 40 Cinnamon.
The problem occurs when upgrading to version:

Vivaldi 6.9.3447.37 (Stable channel) stable (64-bit)
Revision 6923341966265dac6a8ac55dfa1cd67cbff52be8
Operating system Linux
JavaScript V8 12.8.374.24
User agent Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36
Command line /usr/bin/vivaldi-stable --flag-switches-begin --flag-switches-end --save-page-as-mhtml
Path to executable /opt/vivaldi/vivaldi
Path to profile /home/'USER'/.config/vivaldi/Default

Downgrading to the previous version allows normal operation (after creating a new user profile).
This is a big problem...
Thanks in advance for your help and corrections.
Kind regards.

--
ModEdit: </>

JulesMarie

Aloma Linux = Alma Linux

GoustiFruit

Mailbox doesn't exist: Archive (0.001 + 0.000 secs).

To "fix" that problem, I created an Archive folder on the mail provider that was causing the problem (from the log).

But then the same error happened for other folders...

Mailbox doesn't exist: [Gmail]/Tous les messages (0.001 + 0.000 secs).

...on the same provider, Infomaniak (address with @ik.me), so how is it supposed to have a Gmail folder ???
I tried to create such folders, in and out of the parent one, the issue persisted.

I got so annoyed that I decided to install Thunderbird. Long time no see. Last time I used it, it was at least one decade ago. Very sad to have to drop Vivaldi email client.

JulesMarie

@ltgorm
Hello, I just want to clarify in response to the message below, that I also have two other email accounts, one at Orange ([email protected]) and another at Vivaldi ([email protected]). These two accounts work normally with version 6.9 of Vivaldi.

Hello, I am also unable to connect to.
On my mopn yahoo account, the obtune error is: "failed to fetch"
I have this problem with a Fedora 40 Cinnamon as well as on an Alma Linux 9.
Important to note:
with the version:

Vivaldi 6.8.3381.53 (Stable channel) stable (64 bits)
Revision c703aba8689f98dfc36a017440f3a6765f5e6141
Operating system Linux
JavaScript V8 12.6.228.30
User agent Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36
Command line /usr/bin/vivaldi-stable --flag-switches-begin --flag-switches-end --save-page-as-mhtml
Path to executable /opt/vivaldi/vivaldi
Path to profile /home/'USER'/.config/vivaldi/Default
everything works perfectly, on Aloma Linux 9 and Fedora 40 Cinnamon.
The problem occurs when upgrading to version:

Vivaldi 6.9.3447.37 (Stable channel) stable (64-bit)
Revision 6923341966265dac6a8ac55dfa1cd67cbff52be8
Operating system Linux
JavaScript V8 12.8.374.24
User agent Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36
Command line /usr/bin/vivaldi-stable --flag-switches-begin --flag-switches-end --save-page-as-mhtml
Path to executable /opt/vivaldi/vivaldi
Path to profile /home/'USER'/.config/vivaldi/Default
Downgrading to the previous version allows normal operation (after creating a new user profile).
This is a big problem...
Thanks in advance for your help and corrections.
Kind regards.

yojimbo274064400

@GoustiFruit said in V 6.9 | Mailbox Doesn't Exist:

⋮
...on the same provider, Infomaniak (address with @ik.me), so how is it supposed to have a Gmail folder ???
I tried to create such folders, in and out of the parent one, the issue persisted.
⋮

FWIW it is likely that in the past your email service was provided by Google and when that ceased your provider moved the mailbox to [GMail]

gudmundurg74

Thank you guys for all your reports and your patience, we are working hard to figure this out. Unfortunately we haven't been able to reproduce this.

We're wondering if anyone could turn on IMAP logging in the Mail Settings and post the error here?

What we'd be looking for is "Listing mailboxes..." and the following list of paths, something like this:

Listing mailboxes...
 C: W5 LIST "" "*"
 S: * LIST (\HasNoChildren) "/" Archive
 S: * LIST (\HasNoChildren \Trash) "/" Deleted
 S: * LIST (\HasNoChildren \Drafts) "/" Drafts
 S: * LIST (\Marked \HasNoChildren) "/" Inbox
 S: * LIST (\HasNoChildren \Junk) "/" Junk
 S: * LIST (\HasNoChildren) "/" Notes
 S: * LIST (\HasNoChildren) "/" Outbox
 S: * LIST (\HasNoChildren \Sent) "/" Sent
 S: * LIST (\HasNoChildren) "/" Test1
 S: W5 OK LIST completed.
 C: W6 LSUB "" "*"
 S: * LSUB (\HasNoChildren) "/" Archive
 S: * LSUB (\HasNoChildren \Trash) "/" Deleted
 S: * LSUB (\HasNoChildren \Drafts) "/" Drafts
 S: * LSUB (\Marked \HasNoChildren) "/" Inbox
 S: * LSUB (\HasNoChildren \Junk) "/" Junk
 S: * LSUB (\HasNoChildren) "/" Notes
 S: * LSUB (\HasNoChildren) "/" Outbox
 S: * LSUB (\HasNoChildren \Sent) "/" Sent
 S: * LSUB (\HasNoChildren) "/" Test1

...and "Opening [path]..." where the path is one of those trouble makers that cause the error. Normally it looks like this here but you'd see a "non-existence" error:

Opening Test1 ...
 C: W9 SELECT "Test1"
 S: * 0 EXISTS
 S: * 0 RECENT
 S: * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
 S: * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
 S: * OK [UIDVALIDITY 248] UIDVALIDITY value
 S: * OK [UIDNEXT 1] The next unique identifier value
 S: W9 OK [READ-WRITE] SELECT completed.

greybeard

@mourningdoves
Had the same issue when I did the update. All kinds of error messages re: Mail.

I cleared everything but password using Ctrl+Shift+Delete,
Cleared History
and used File > Exit to close V.

When I restarted it a few minutes later All was loading correctly but one error. Email settings were not there. Simply reconnected to V's email with my username and pw and I watched it set itself up in the Status bar.
All was fine after that.

mourningdoves

@gudmundurg74 said in V 6.9 | Mailbox Doesn't Exist:

Thank you guys for all your reports and your patience, we are working hard to figure this out. Unfortunately we haven't been able to reproduce this.

We're wondering if anyone could turn on IMAP logging in the Mail Settings and post the error here?

I already had IMAP logging on (though I didn't know it). How do I get to the log, though? I haven't been able to find any log files in my .../me/AppData/Local/Vivaldi places.

And once I get to it, what would you like me to do?

Obviously, I'm not very scholarly about this type of thing, but I'd be glad to try to help.

WildEnte

@mourningdoves

open Mail status
Click cogwheel and select "View Log"
in the dialog that opens, at the top choose "console". Scroll down a little, not too far after initial establishing of the IMAP connection you'll finde the communication about listing of mailboxes.

I'm not sure why these steps should be obvious to anyone

mourningdoves

Here's a log that I got from just opening the mail icon on the status bar (the one at the bottom of the screen. I think it's overall pretty useless except to prove that Yahoo is most of my trouble. My usernames are concealed with #'s.

16:36:51.363 error [Mail - flushBuffer, ###@yahoo.com, Inbox] Error: Failed to fetch
TypeError: Failed to fetch
    at chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-common-bundle.js:1:124446
    at new Promise (<anonymous>)
    at _ (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-common-bundle.js:1:124366)
    at Object.call (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-common-bundle.js:1:125357)
    at async Tn (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:65885)
    at async Dn (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:67185)
    at async Ma (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:76613)
    at async i (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:79169)
    at async La (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:79465)
16:36:51.375 error [Mail - imap, ###@yahoo.com] Failed to fetch
16:36:51.375 error [Mail - flushBuffer, ###@yahoo.com, Inbox] Error: Not connected - Attempting to connect ###@yahoo.com
Error: Not connected - Attempting to connect ###@yahoo.com
    at fa (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:68959)
    at Object.updateFlags (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:89575)
    at Vt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:49641)
    at Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:54864)
    at async Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:55331)
    at async Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:55331)
    at async Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:55331)
    at async Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:55331)
16:36:51.379 error [Mail - flushBuffer, ###@yahoo.com, Inbox] Error: Not connected - Attempting to connect ###@yahoo.com
Error: Not connected - Attempting to connect ###@yahoo.com
    at fa (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:68959)
    at Object.updateFlags (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:89575)
    at Vt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:49641)
    at Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:54864)
    at async Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:55331)
    at async Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:55331)
    at async Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:55331)
    at async Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:55331)
    at async Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:55331)
16:36:51.382 error [Mail - imap, ###@yahoo.com] Failed to fetch
16:36:51.385 error [Mail - imap, ###@yahoo.com] Failed to fetch
16:36:57.970 error [Mail - imap, ###@runbox.com] Mailbox doesn't exist: Templates
16:37:02.314 error [Mail - flushBuffer, ###@yahoo.com, Inbox] Error: Not connected - Attempting to connect ###@yahoo.com
Error: Not connected - Attempting to connect ###@yahoo.com
    at fa (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:68959)
    at Object.updateFlags (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:89575)
    at Vt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:49641)
    at Yt (chrome-extension://mpognobbkildjkofajifpdfhcoklimli/background-bundle.js:1:54864)

Then I finally did what @WildEnte suggested with opening that envelope icon in the status bar and going to that sprocket.

I got a snippet that probably isn't useful either. I was unable to select much to copy from that fast-moving stream, and I still don't know where log files are kept. For what it's worth, here it is.

DEBUG][2024-09-02T21:01:07.557Z][39][###@runbox.com][mail.runbox.com] S: * 0 RECENT
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.557Z][39][###@runbox.com][mail.runbox.com] S: * OK [UIDVALIDITY 1603131344] UIDs valid
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.558Z][39][###@runbox.com][mail.runbox.com] S: * OK [UIDNEXT 11] Predicted next UID
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.558Z][39][###@runbox.com][mail.runbox.com] S: * OK [HIGHESTMODSEQ 11] Highest
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.559Z][39][###@runbox.com][mail.runbox.com] S: W33 OK [READ-WRITE] Select completed (0.011 secs).
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.560Z][39][###@runbox.com][mail.runbox.com] Opening INBOX.Environment.Save the Sound ...
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.560Z][39][###@runbox.com][mail.runbox.com] C: W34 SELECT "(* 32B string *)"
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.687Z][39][###@runbox.com][mail.runbox.com] S: * OK [CLOSED] Previous mailbox closed.
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.687Z][39][###@runbox.com][mail.runbox.com] S: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft $labelvivSaveTheSound $labelvivEnviroLocal)
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.687Z][39][###@runbox.com][mail.runbox.com] S: * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft $labelvivSaveTheSound $labelvivEnviroLocal "\\*")] Flags permitted.
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.688Z][39][###@runbox.com][mail.runbox.com] S: * 0 EXISTS
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.688Z][39][###@runbox.com][mail.runbox.com] S: * 0 RECENT
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.688Z][39][###@runbox.com][mail.runbox.com] S: * OK [UIDVALIDITY 1603131404] UIDs valid
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.688Z][39][###@runbox.com][mail.runbox.com] S: * OK [UIDNEXT 4] Predicted next UID
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.688Z][39][###@runbox.com][mail.runbox.com] S: * OK [HIGHESTMODSEQ 8] Highest
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.688Z][39][###@runbox.com][mail.runbox.com] S: W34 OK [READ-WRITE] Select completed (0.006 secs).
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.689Z][39][###@runbox.com][mail.runbox.com] Opening INBOX.Environment.Red Cross ...
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.689Z][39][###@runbox.com][mail.runbox.com] C: W35 SELECT "(* 27B string *)"
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.825Z][39][###@runbox.com][mail.runbox.com] S: * OK [CLOSED] Previous mailbox closed.
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.825Z][39][###@runbox.com][mail.runbox.com] S: * FLAGS (\Answered \Flagged \Deleted \Seen \Draft $labelvivRedCross)
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.825Z][39][###@runbox.com][mail.runbox.com] S: * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft $labelvivRedCross "\\*")] Flags permitted.
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.825Z][39][###@runbox.com][mail.runbox.com] S: * 0 EXISTS
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.826Z][39][###@runbox.com][mail.runbox.com] S: * 0 RECENT
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.826Z][39][###@runbox.com][mail.runbox.com] S: * OK [UIDVALIDITY 1603131410] UIDs valid
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.826Z][39][###@runbox.com][mail.runbox.com] S: * OK [UIDNEXT 19] Predicted next UID
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.826Z][39][###@runbox.com][mail.runbox.com] S: * OK [HIGHESTMODSEQ 12] Highest
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.826Z][39][###@runbox.com][mail.runbox.com] S: W35 OK [READ-WRITE] Select completed (0.007 secs).
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.827Z][39][###@runbox.com][mail.runbox.com] Opening INBOX.Environment.NRDC ...
background-bundle.js:1 [DEBUG][2024-09-02T21:01:07.827Z][39][###@runbox.com][mail.runbox.com] C: W36 SELECT "(* 22B string *)"
background-bundle.js:1 [DEBUG][2024

I have seen some error messages. From opening that envelope icon in the status bar and choosing Accounts, I think some of the error messages are because Runbox drops the connection every 12 seconds or so and then starts up again. Yesterday I thought I was actually missing some important mail on Runbox, but it turned out to be errors by the sender and I don't think I've actually missed anything.