Solved "You have been blocked."

pafflick

I just tested these websites as well, with the Tracker and Ad Blocker turned off, and experienced no difficulties. Once I turned the blocker on, I had to resolve the Google Captcha on both of them. After a while, I started getting 503 error on Point.P, that magically disappeared once I deleted the cookies for that website. It kept coming back when I turned the Ad Blocker on, but disappeared with the deletion of cookies. Cedeo seemed to work fine the whole time, with or without the Ad Blocker.

Elgar82

@pafflick @Pathduck

Thank you guys for your tests and help. Unfortunately, I still have this issue with Vivaldi.

As requested, here's a video :
https://youtu.be/d0JDm45Y2WU

Another video captured just after with Edge :
https://youtu.be/bfnyIQxA4kc

As you can see, I don't have any issue with Edge, so it's not my ip which is blocked.

Very odd and confusing.

Pathduck

@elgar82 OK, thanks for the video. You know the old saying "A video says more than a thousand words"

You know you never said anything about the error happening after clicking the Login. Might have saved some time. Unfortunately (or fortunately for me?) I still get no error testing in a clean profile of 5.2 Snapshot. For me the Login appears with no error.

Video from my side: https://ttm.sh/iU8.mp4
Note the lack of 403 Forbidden messages. All requests complete with 20* status, which is OK. I also get the error in console about the Service Worked, so that can be ignored.

Some points from your video:

HTTP 403 Forbidden when trying to access the URL: https://www.cedeo.fr/manifest.json
This does not happen for me. it gives HTTP 200 (OK). What happens if you click the link to the manifest file directly?
HTTP 403 also for POST requests to either:
https://www.cedeo.fr/sg_instance/ajax/products_related?_wrapper_format=drupal_ajax
or
https://www.cedeo.fr/sg_instance/ajax/page_resources?_wrapper_format=drupal_ajax
I cannot tell from the video which one is failing.
HTTP 403 also for POST when clicking the Login button: https://www.cedeo.fr/sg_account/ajax/login_form_popup?_wrapper_format=drupal_ajax
HTTP 403 also for GET of https://www.cedeo.fr/plomberie
The first 403 Forbidden errors are most likely the reason for the failing request to /plomberie

But WHY you get the 403 Forbidden errors I have no idea. I get no 403 Forbidden errors when testing. So something is very strange here.

Have you contacted the site support yet?

Try also generating a HAR file for troubleshooting:
https://support.zendesk.com/hc/en-us/articles/4408828867098-Generating-a-HAR-file-for-troubleshooting

Make sure to check "Preserve log" and to have the Network log open from the start of the capture. So open the site, open Devtools, go to Network tab, click Preserve Log, then press Ctrl+F5 to reload site, and recreate the error as in the video. Save HAR file, and upload somewhere for sharing, for instance:
https://tmp.ninja

Pathduck

Also of interest, but maybe not relevant to your error:

After going to "Plomberie" - In console I get a message about a HUGE file.

{
    "category": "Ecommerce",
    "action": "Impression listes produits",
    "products_added": [
        null,
        null,
        null,
        null,
        null,
        null,
        null,
...

Which is correctly, a 98MB (!!!) file of mostly the text null.
Something is very very broken about that site...
Maybe something you should mention to support if you contact them.

Pathduck

OK another thing I notice in your video, after watching it again with eagle eyes

Your Accept Languages setting is EMPTY. This should not be possible - the one default language should not be possible to delete. So how this has happened I do not know.

However, testing:

$ curl -I -H "accept-language:" -A "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.88 Safari/537.36" https://www.cedeo.fr/manifest.json
HTTP/2 403

$ curl -I -H "accept-language: en-US" -A "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.88 Safari/537.36" https://www.cedeo.fr/manifest.json                                                
HTTP/2 200

$ curl -I -H "accept-language: fr" -A "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.88 Safari/537.36" https://www.cedeo.fr/manifest.json
HTTP/2 200

$ curl -I -A "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/98.0.4758.88 Safari/537.36" https://www.cedeo.fr/manifest.json
HTTP/2 403

So that's promising. Apparently the site refuses to serve requests if accept-language header is blank or not sent

This is definitely a site error - however why is your language settings blank in Vivaldi?

Try adding a language:
https://help.vivaldi.com/services/account/change-language/
Since your UI language is en-US you should at least add it. And probably also fr.
Try first just clicking "Reset to default".

From what I can tell, the browser will always add the UI language first, and it should not be possible to delete...

pafflick

@elgar82 I'm getting the same results in both browsers. The same error appears when trying to log in, and afterwards, I'm getting a very similar "blocking" screen (in my language, BTW), although it says that they want to verify I'm not a robot, and I need to resolve the captcha before proceeding. Interestingly during one test, I got blocked in Edge but not in Vivaldi.
I'm guessing that the core of the issue is poor web development on the website's part.

Tested in Vivaldi 5.2.2581.4 and MS Edge 98.0.1108.62 (both 64-bit on Windows 10 ver. 21H2)

Elgar82

@pathduck @pafflick

Thank you both for your extensive tests, and your time. Sorry for the very late reply, I was away from office for two days.

Well, since pafflick gets blocked too with Vivaldi and Edge, it's safe to assume that it's indeed a website issue. I will contact the support.

Thank you pathduck for your remark about my language settings being empty. That's very strange, since it was a fresh installation of latest Vivaldi snapshot. I remember I changed the UI language from French to English, and I deactivated the automatic translation feature, but how the Accept languages box resulted in being empty is a mystery. Anyway, I corrected it. Thanks again.

Pathduck

@elgar82 Hi - I was getting worried my detective work was all wasted

After correcting the language setting, did you try again after a browser restart?

Elgar82

@pathduck said in "You have been blocked.":

@elgar82 Hi - I was getting worried my detective work was all wasted

After correcting the language setting, did you try again after a browser restart?

You know what? I just tested cedeo and pointp and it works now

I was able to log in, and I browsed the two websites for a while, no more blocking.

Either it was the language thing (I can't reproduce it, since it always remains one language now), or the websites had an issue on their side and they corrected it. By the way, I wonder if it wasn't a cloudfront issue, since I remember seeing cloudfront in the console logs.

Anyway, thank you for your useful help! Very much appreciated.

qn1rzd

@Elgar82
I'm getting the same error message from Soundcloud. Every time I comment on a track the "BLOCKED' message pops up. I have to send a PM to the artist in order to massage them instead of commenting on the track.
Very inconvenient because some of the artists don't accept PMs'.
It's been going on for months. Very frustrating.

Lordmagi

@Elgar82 please what can I do, so I can be unblock

Lordmagi

@Lordmagi but pls idk maybe I can get the code of the card that was sent to my email