Amazon Error: "We're sorry, but an error has occurred. Please reload this page and try again."
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Noticed that every Vivaldi Amazon page that has a error message "We're sorry, but an error has occurred. Please reload this page and try again." that if you click the address bar and then enter the page renders normally.
Still waiting for a bug report reply.
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@scottsan
Hi, this bug (VB-91601) is closed with "Can not reproduce", I try to poke a developer at the dev chat today.
I try to reproduce it several time from your and the other users links, location over VPN in California and other in the US but never saw this error.
If you cant not constantly reproduce an issue you cant fix it, I fear.Cheers, mib
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This issue is probably caused by something on Amazon's side, not something in Vivaldi.
It sounds like it is only happening when loading the site from a particular geographical location, which likely means that this problem only occurs when connecting to one particular regional Amazon datacenter and one (or a few) of Amazon's backend server instances that are apparently misbehaving.
It may be possible to debug it, using the built in developer tools, but in this case it can only be done from the particular machine encountering the issue.
IMO you should also be able to see the problem in Chrome and other Chromium based browsers. We are all using the same network , scripting, and rendering engines. One thing to keep in mind is that current Chrome is Stable v105, while Vivaldi v5.4 is on Extended Stable v104 (Vivaldi do have some different features, so testing should be done with those disabled; clean standalone installs are useful for such testing). If this is caused by a bug in Chromium it could be that you are not seeing it in Chrome 105, because it was fixed by a patch not having been backported to v104 (because it was not security related, or not expected to be dure to a major impact bug). It might be an idea to install our most recent snapshot, which is based on the upcoming Chromium v106 version.
In any case, this should also be reported to Amazon.
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Ppafflick moved this topic from Vivaldi for Windows on -
Just installed the latest snapshot 5.5.2797.3 and I still get the Amazon "We're sorry" error. Chrome , Edge & Firefox are ok. Any recommendations on the best way to contact Amazon about this?
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I sent an email to Amazon at [email protected] about the issues. I got an automated reply from "Customer Service Department Amazon.in". I am located in Canada.
Decided to try Amazon.in website, and I do not get any "we're sorry messages" and every page is fine. Maybe its some Amazon localization issue?
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Also have noticed that if I have visit an Amazon page that has a "we're sorry" message...and leave that page open for a while...say an hour...the pages will sometimes work normally. If I close and open Vivaldi again all items will have the "we're sorry" message again.
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I am currently using Vivaldi snapshot 5.5.2805.21, and Amazon.ca and Amazon.com are working normally now without the "We're sorry, but an error has occurred. Please reload this page and try again." message on most pages. All my extensions are enabled.
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Now on Vivaldi version 5.6.2824.8. Amazon is showing the "We're sorry, but an error has occurred. Please reload this page and try again." on all non-clothing items. Not sure when this happened. Tried downgrading to 5.5.2805.21 but no change. Tried the "reset settings" in "chrome://settings" which performs: Restore settings to their original defaults, Reset Vivaldi settings and Vivaldi shortcuts, Disable extension, Delete cookies and other temporary site data. Tried deleting browser data with no change. Very frustrating.
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@scottsan said:
Tried downgrading to 5.5.2805.21
Never downgrade in the same profile. Install Stable and Snapshot separately, and use the older Stable version if you cannot cope with the bugs in the Snapshot.
I install the Stable build for All Users, and the Snapshot as a Standalone in a separate folder.
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Thanks for the suggestion. I have now installed Vivaldi 5.5.2805.38 stable for all users and the 5.6.2824.8 snapshot as standalone. Both versions have the Amazon Error: "We're sorry, but an error has occurred. Please reload this page and try again."
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@scottsan This is an Amazon problem. It comes and goes. Users across the web have been reporting it for at least six months. UK and Canada seem to have it a lot more than the US, for instance. I have never seen it, and am on the Amazon site for one reason or another daily.
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I'm having the same problem with Amazon UK
The problem started when I rolled back my system to an early system backup, dated 2 months ago (then updated Vivaldi).I get the same problem if I use a new profile in Vivaldi as well.
I use Kaspersky Internet Security. If I disable "Web Anti-Virus" the web page loads OK.
(Adding any exception for Amazon UK doesn't make any difference).If I download FireFox and use a new profile and don't disable "Web Anti-Virus" in Kaspersky, the page loads OK too.
So one one hand, the problem is Vivaldi and on the other the problem is Kaspersky's settings.
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@TD4
Hi, if you can reproduce it constantly it is good for report a bug to the Vivaldi bug tracker.
If Chrome and Edge does the same it is a Chromium bug and the Vivaldi developer cant do much to solve it.
Can you check this, please?Cheers, mib
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@mib2berlin said in Amazon Error: "We're sorry, but an error has occurred. Please reload this page and try again.":
@TD4
Hi, if you can reproduce it constantly it is good for report a bug to the Vivaldi bug tracker.
If Chrome and Edge does the same it is a Chromium bug and the Vivaldi developer cant do much to solve it.
Can you check this, please?Cheers, mib
I've just tried Edge (default settings), no problem loading the page.
A clean install of Chrome (default settings), the page gives the same error message. -
@TD4
Hm, maybe the Microsoft guys add a workaround but if Chrome not work it is a Chromium issue.
I am still curious why this happen, Chrome and Kasperski are widely used.
No idea if it make sense to report it to Vivaldi, they cant do anything about it anyway.
Edge is now your new Amazon workhorse.
Cheers, mib
