Amazon Error: "We're sorry, but an error has occurred. Please reload this page and try again."
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Hi...I have submitted a bug report. Its (VB-91601).
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After randomly clicking around on Amzon I am finding not all pages have the "We're sorry, but an error has occurred".
If I go to this amazon page below:
https://www.amazon.ca/Best-Sellers-generic/zgbs/?ref_=nav_cs_bestsellers
Then click item #1, I get the "We're sorry" message:
If I click item #2, there is no message and the page is normal.
The majority of Amazon pages in Vivaldi have the "We're sorry" message.
Firefox, Microsoft Edge, and Chrome work normally on these items/pages. Im stumped?
How long does it typically take for a reply to a bug report?
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@scottsan Usually up to a week for someone to let you know if the bug could be reproduced.
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@scottsan Have you ensured ad and tracker blocking is turned off?
Do you use a VPN or proxy?
Have you added any security software to your machine?
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I use uBlock origin disabled on Amazon, without a VPN or proxy....and havent added any security software.
I have tried the extension "User-Agent Switcher and Manager" and have tried many of the options, clearing cookies after each selection. Some options will go a few clicks of Amazon items without the "We're sorry" message. Found that using the Googlebot user agent string works all the time on Amazon without the "We're sorry, but causes issues on other websites.
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@scottsan Afraid I'm out of ideas. Amazon is doing something weird to you, and I can't think why.
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After playing with this for a long while it is somehow related to how Vivaldi is managing Amazon cookies. When I get the message "We're sorry" and delete cookies...and then refresh...I can click through pages no problem. If I close Vivaldi and go back to Amazon, most of the time get the "We're sorry message". Sometimes it will be ok for two or three times after closing and restarting Vivaldi. Its verry erratic.
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@scottsan Do you have 3rd party cookies blocked?
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I do not have 3rd party cookies blocked. I have "Block third-party cookies in Incognito" selected. Vivaldi just updated and I was getting the Amazon "we're sorry message" for a bit, but deleted all browsing data...and things seem to be ok for now. Will see if it stays this way.
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Things are intermittent. Waiting for reply from bugreport.
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@scottsan It's not just you, and it's not just Vivaldi.
From UpdownRadar two days ago
"'We're sorry, an error has occurred. Please reload this page and try again.' message is back when using Chrome on my PC. All of the above links produce the same outcome. I'd really like to be able to read the detail on items before purchasing. Is there something I can do on my browser to correct this? Cleared cache, restarted and nothing works. Been two weeks now. Works fine on the phone app."
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@scottsan That said, I cannot reproduce it here.
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Hello there,
I have the same trouble since a while. This happened when you are in "private window" to surf.
If you go on "new window", you won't have the trouble.
I had myself another trouble: a pop-up to sign for calendar appears regularly in "private window".
It seems that all issues are solved today. To be followed
ATTN : speak to soon. Issue is still there.
I have also tried in Opera and the problem is the same. Is think link to Chromium ??No problem with FFX
Brgds
JB
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Good to see that someone else is having major issues with Vivaldi on Amazon. I have no problems with Firefox, Chrome, or Edge.
So today I reset all my setting in Vivaldi, but then went back to select "show full address bar". I find shortened addresses annoying.
If I go to the page:
https://www.amazon.ca/b?ie=UTF8&node=21353444011
and then click the link "classic workwear" I get this:
Its a page with no results, and a refresh does nothing. If I click the address bar and hit enter, I get a page that looks like this....which is fine:
I have found that all links related to CLOTHING (as much as I have tested) render normally...which is weird. If I click to any item non clothing related I get the "we're sorry error"
Say I click over to best sellers to this page:
and click the hat... the page is fine:
If I go back one page and select the diapers I get the error message.
Not sure what to make of this?? I have confirmed all my extensions are still diasbled from the reset.
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@scottsan The problem is widespread among Chromium-based browser users, but completely inconsistent. You can't tell who will get it or why. For instance, I cannot reproduce it.
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Thanks for trying to assist with this...but what are you exactly saying? That Chromium browsers can sometimes have intermittent issues with cookies that cant be resolved...and if you are having issues try a different browser?
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@scottsan Amazon is screwing up here and a browser can't necessarily make it right. The reports have been persistent since Jun 2022, not just on Vivaldi.
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Thanks for clearing that up!
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Noticed that every Vivaldi Amazon page that has a error message "We're sorry, but an error has occurred. Please reload this page and try again." that if you click the address bar and then enter the page renders normally.
Still waiting for a bug report reply.
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@scottsan
Hi, this bug (VB-91601) is closed with "Can not reproduce", I try to poke a developer at the dev chat today.
I try to reproduce it several time from your and the other users links, location over VPN in California and other in the US but never saw this error.
If you cant not constantly reproduce an issue you cant fix it, I fear.Cheers, mib
