Vivaldi wont start on windows (possibly related to sync)

andrewib

Hi,

When attempting to open vivaldi, the only thing that happens is a vivaldi icon appears in the bottom right corner of the task bar. When I move the cursor over this icon it disappears.

A background process called "Vivaldi update notifier" is also started when starting vivaldi. This process does not end when the vivaldi icon disappears.

I dont know if it is related, but this problem first occurred immediately after I signed up for a vivaldi account and began using sync. I solved the problem at first by reinstalling vivaldi. However, the problem has now reappeared.

Any ideas of how to fix this permanently?

OS: Windows10
Vivaldi-version: 2.4.1488.35

mjo

Are you using Vivaldi 2.4?
I have experienced the same yesterday after upgrading to 2.4.

After the upgrade, Vivaldi didn't start anymore.
Whenever I cleared my profile by renaming the "Default" folder, Vivaldi would start up.
If I then entered my sync credentials and closed Vivaldi, it wouldn't open again.

chrome_debug.log did not show anything suspicious to me.

I have discovered that Vivaldi would crash on startup (because a new dump file was created under Crashpad\reports for every attempt).
Inspecting those dumps using WinDbg did not reveal anything obvious to me, but I am no expert in that field.

I have worked around the issue by installing Vivaldi 2.3 for now which doesn't show this problem.

Please find the output from WinDbg below:

Microsoft (R) Windows Debugger Version 10.0.18303.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\xxx\AppData\Local\Vivaldi\User Data\Crashpad\reports\e6384409-dcd2-4c71-bf25-32031dede7a1.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 17763 (379) MP (8 procs) Free x64
Product: WinNt
Windows NT 10.0.17763.379
Machine Name:
Debug session time: Mon Apr  1 17:27:44.000 2019 (UTC + 2:00)
System Uptime: not available
Process Uptime: 0 days 0:00:01.000
................................................................
..........................................
Loading unloaded module list
.......
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(3d74.4b88): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v
*** WARNING: Unable to verify checksum for ntdll.dll
*** WARNING: Unable to verify checksum for KERNELBASE.dll
ntdll!NtDelayExecution+0x14:
00007ffe`76ebfcf4 c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for KERNEL32.dll
*** WARNING: Unable to verify checksum for mswsock.dll
*** WARNING: Unable to verify checksum for USER32.dll
*** WARNING: Unable to verify checksum for ole32.dll
*** WARNING: Unable to verify checksum for hmpalert.dll
*** WARNING: Unable to verify timestamp for vivaldi.exe
*** WARNING: Unable to verify checksum for WS2_32.dll
*** WARNING: Unable to verify checksum for combase.dll
*** WARNING: Unable to verify checksum for win32u.dll
*** WARNING: Unable to verify checksum for windows.storage.dll
*** WARNING: Unable to verify checksum for sechost.dll
*** WARNING: Unable to verify checksum for directmanipulation.dll
*** WARNING: Unable to verify checksum for PROPSYS.dll
*** WARNING: Unable to verify checksum for twinapi.appcore.dll

KEY_VALUES_STRING: 1

    Key  : Timeline.Process.Start.DeltaSec
    Value: 1


PROCESSES_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

Timeline: !analyze.Start
    Name: <blank>
    Time: 2019-04-02T07:11:49.805Z
    Diff: 56645805 mSec

Timeline: Dump.Current
    Name: <blank>
    Time: 2019-04-01T15:27:44.0Z
    Diff: 0 mSec

Timeline: Process.Start
    Name: <blank>
    Time: 2019-04-01T15:27:43.0Z
    Diff: 1000 mSec


DUMP_CLASS: 2

DUMP_QUALIFIER: 400

CONTEXT:  (.ecxr)
rax=0000ba344165b621 rbx=00000085e89fe300 rcx=00000085e89fe300
rdx=0000000000000000 rsi=00000220fd4c12a0 rdi=0000000000000000
rip=00007ffe29c1a8b7 rsp=00000085e89fe260 rbp=0000000000000002
 r8=0000000000000000  r9=0000000000000197 r10=00000000546c6148
r11=fffffffff7c7f7c1 r12=00007ffe29ca91b0 r13=00000085e89fe7cc
r14=00000085e89fe300 r15=00000220fd4c12a0
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00010206
vivaldi+0xa8b7:
00007ffe`29c1a8b7 488b7210        mov     rsi,qword ptr [rdx+10h] ds:00000000`00000010=????????????????
Resetting default scope

FAULTING_IP: 
vivaldi+a8b7
00007ffe`29c1a8b7 488b7210        mov     rsi,qword ptr [rdx+10h]

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ffe29c1a8b7 (vivaldi+0x000000000000a8b7)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000010
Attempt to read from address 0000000000000010

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_READ

PROCESS_NAME:  vivaldi.exe

FOLLOWUP_IP: 
vivaldi+a8b7
00007ffe`29c1a8b7 488b7210        mov     rsi,qword ptr [rdx+10h]

READ_ADDRESS:  0000000000000010 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000010

WATSON_BKT_PROCSTAMP:  5c99b1d0

WATSON_BKT_PROCVER:  2.5.1497.4

WATSON_BKT_MODULE:  vivaldi.dll

WATSON_BKT_MODSTAMP:  5c99b1d0

WATSON_BKT_MODOFFSET:  a8b7

WATSON_BKT_MODVER:  2.5.1497.4

BUILD_VERSION_STRING:  Windows NT 10.0.17763.379

MODLIST_WITH_TSCHKSUM_HASH:  f6f3229e5f16fd4b43a94fa1b894262bd1fdbf1e

MODLIST_SHA1_HASH:  b66f4f0961f2eb68808acad9f77e4263aad67a0e

NTGLOBALFLAG:  0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

DUMP_FLAGS:  0

DUMP_TYPE:  2

ANALYSIS_SESSION_HOST:  XXXXX

ANALYSIS_SESSION_TIME:  04-02-2019 09:11:49.0805

ANALYSIS_VERSION: 10.0.18303.1000 amd64fre

THREAD_ATTRIBUTES: 
OS_LOCALE:  DEU

BUGCHECK_STR:  APPLICATION_FAULT_NULL_CLASS_PTR_READ_INVALID_POINTER_READ

PRIMARY_PROBLEM_CLASS:  APPLICATION_FAULT

PROBLEM_CLASSES: 

    ID:     [0n313]
    Type:   [@ACCESS_VIOLATION]
    Class:  Addendum
    Scope:  BUCKET_ID
    Name:   Omit
    Data:   Omit
    PID:    [Unspecified]
    TID:    [0x4b88]
    Frame:  [0] : vivaldi

    ID:     [0n285]
    Type:   [INVALID_POINTER_READ]
    Class:  Primary
    Scope:  BUCKET_ID
    Name:   Add
    Data:   Omit
    PID:    [Unspecified]
    TID:    [0x4b88]
    Frame:  [0] : vivaldi

    ID:     [0n310]
    Type:   [NULL_CLASS_PTR_READ]
    Class:  Primary
    Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
            BUCKET_ID
    Name:   Add
    Data:   Omit
    PID:    [0x3d74]
    TID:    [0x4b88]
    Frame:  [0] : vivaldi

IP_ON_HEAP:  00000220fd4c12a0
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.

FRAME_ONE_INVALID: 1

LAST_CONTROL_TRANSFER:  from 00000220fd4c12a0 to 00007ffe29c1a8b7

STACK_TEXT:  
00000085`e89fe260 00000220`fd4c12a0 : 00007ffe`29c5c99b 0000ba34`4165b6d1 00000000`00000000 00000001`280175f4 : vivaldi+0xa8b7
00000085`e89fe268 00007ffe`29c5c99b : 0000ba34`4165b6d1 00000000`00000000 00000001`280175f4 00000085`e89fe300 : 0x00000220`fd4c12a0
00000085`e89fe270 0000ba34`4165b6d1 : 00000000`00000000 00000001`280175f4 00000085`e89fe300 00000085`e89fe5d0 : vivaldi+0x4c99b
00000085`e89fe278 00000000`00000000 : 00000001`280175f4 00000085`e89fe300 00000085`e89fe5d0 00000220`fd4c12a0 : 0x0000ba34`4165b6d1


THREAD_SHA1_HASH_MOD_FUNC:  0279670b650377bdaba51dc42257dc463c801227

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  2824844a4318f4b1767cc586256a3fbc0a13b930

THREAD_SHA1_HASH_MOD:  0279670b650377bdaba51dc42257dc463c801227

FAULT_INSTR_CODE:  10728b48

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  vivaldi+a8b7

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: vivaldi

IMAGE_NAME:  vivaldi.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  5c99b1d0

STACK_COMMAND:  ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_vivaldi.dll!Unknown

BUCKET_ID:  APPLICATION_FAULT_NULL_CLASS_PTR_READ_INVALID_POINTER_READ_vivaldi+a8b7

FAILURE_EXCEPTION_CODE:  c0000005

FAILURE_IMAGE_NAME:  vivaldi.dll

BUCKET_ID_IMAGE_STR:  vivaldi.dll

FAILURE_MODULE_NAME:  vivaldi

BUCKET_ID_MODULE_STR:  vivaldi

FAILURE_FUNCTION_NAME:  Unknown

BUCKET_ID_FUNCTION_STR:  Unknown

BUCKET_ID_OFFSET:  a8b7

BUCKET_ID_MODTIMEDATESTAMP:  5c99b1d0

BUCKET_ID_MODCHECKSUM:  0

BUCKET_ID_MODVER_STR:  2.5.1497.4

BUCKET_ID_PREFIX_STR:  APPLICATION_FAULT_NULL_CLASS_PTR_READ_INVALID_POINTER_READ_

FAILURE_PROBLEM_CLASS:  APPLICATION_FAULT

FAILURE_SYMBOL_NAME:  vivaldi.dll!Unknown

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/vivaldi.exe/2.5.1497.4/5c99b1d0/vivaldi.dll/2.5.1497.4/5c99b1d0/c0000005/0000a8b7.htm?Retriage=1

TARGET_TIME:  2019-04-01T15:27:44.000Z

OSBUILD:  17763

OSSERVICEPACK:  379

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  0

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt (379)

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDLAB_STR:  379

BUILDOSVER_STR:  10.0.Windows NT 10.0.17763.379

ANALYSIS_SESSION_ELAPSED_TIME:  13934

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:null_class_ptr_read_c0000005_vivaldi.dll!unknown

FAILURE_ID_HASH:  {06c5cb1b-c815-9bf4-2053-fd8482797a18}

Followup:     MachineOwner
---------

0:000> .ecxr
rax=0000ba344165b621 rbx=00000085e89fe300 rcx=00000085e89fe300
rdx=0000000000000000 rsi=00000220fd4c12a0 rdi=0000000000000000
rip=00007ffe29c1a8b7 rsp=00000085e89fe260 rbp=0000000000000002
 r8=0000000000000000  r9=0000000000000197 r10=00000000546c6148
r11=fffffffff7c7f7c1 r12=00007ffe29ca91b0 r13=00000085e89fe7cc
r14=00000085e89fe300 r15=00000220fd4c12a0
iopl=0         nv up ei pl nz na po nc
cs=0033  ss=0000  ds=0000  es=0000  fs=0053  gs=002b             efl=00010206
vivaldi+0xa8b7:
00007ffe`29c1a8b7 488b7210        mov     rsi,qword ptr [rdx+10h] ds:00000000`00000010=????????????????
0:000> .exr -1
ExceptionAddress: 00007ffe29c1a8b7 (vivaldi+0x000000000000a8b7)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000010
Attempt to read from address 0000000000000010

andrewib

Thanks. Clearing the profile by renaming the 'Default' folder helped. I am able to start vivaldi now.

Renaming the default-folder back to the original name 'Default' re-introduce the bug.

Think I'll have to use firefox for i little while, until this is fixed.

mjo

@andrewib Could you please try to install version 2.3 again and check if that fixes your issue?
Older versions can be found at https://vivaldi.com/download/archive/

andrewib

@mjo Think I'll just wait for a bugfix. I suggest you do the same

mjo

@Gwen-Dragon Just created the bugreport and replied to the email with the crashdump

mjo

@Gwen-Dragon Exactly

mjo

Thanks alot for the quick update.
I guess the fix will at first be available in a snapshot release?

andrewib

This error seems to have been fixed in snapshot 1504.6.