Solved Cannot install latest versions!
-
Both stable & snapshot versions result in this msg when trying to install:
"This installer couldn't create temporary directory. Please check free disk space & permission to install"
I am on a single user machine & have never had this message before for any program install & I have plenty of space:
TIA
-
@Pathduck said in Cannot install latest versions!:
AppData is a hidden folder. You'll need to set file explorer to show hidden files and folders to see it.
@Pathduck Bingo! That was it. Installation via Help> "Check for Updates" menu & it worked as one would expect.
I'm thinking that when I updated Windows, the setting for "Appdata" changed then. I certainly didn't do it consciously. Hmmm, now I don't know whether to leave it unhidden or not.
@Pathduck said in Cannot install latest versions!:
It also appears you downloaded the Snapshot installer and ran it, instead of just checking through the Help > "Check for updates" menu? There's no need to download the Snapshot installer each time. If you run Snapshot, it will check for updated Snapshot releases.
Yes, perfect diagnosis! First installations were not via "Check for updates" menu.
That you ever so much. I learned more than two new things today. That makes it a very good day.
-
@janrif Hi, it's probably a permissions issue. You said in the Snapshot topic you launched it as Administrator, which is not necessary and can cause issues with permissions. The install will ask for elevated permissions as needed for the install type.
- What kind of install is this? All users/Per user?
- Standalone or regular install?
- Is it an upgrade or a new install?
- What's the Vivaldi install location?
There should be a log file in
%TEMP%
which should contain useful information, usually namedvivaldi_installer.log
-
@Pathduck said in Cannot install latest versions!:
@janrif Hi, it's probably a permissions issue. You said in the Snapshot topic you launched it as Administrator, which is not necessary and can cause issues with permissions. The install will ask for elevated permissions as needed for the install type.
I tried both; i.e. standard install & after several unsuccessful attempts, I tried to install as administrator.
- What kind of install is this? All users/Per user?
I am the only person who uses this computer so to the best of my understanding, the install was for all users.
- Standalone or regular install?
I believe what I attempted was a regular install; nothing different from any other installation.
- Is it an upgrade or a new install?
I attempted upgrade to current (latest) snapshot. Also attempted upgrade to current (latest) stable version. Both resulted in same install msg.
- What's the Vivaldi install location?
Before the permission error msg appears, Vivaldi is set to install at:
c:\users\jan\appdata\local\vivaldi application\vivaldi.exeThere should be a log file in
%TEMP%
which should contain useful information, usually namedvivaldi_installer.log
I searched entire c: drive for "vivaldi_installer.log and search retrieved a text file by that name w/o .log but I can't figure out how to attach it here & I don't understand the contents.@Pathduck I'm very grateful for your help here b/c this is definitely over my head.
-
@janrif said in Cannot install latest versions!:
Vivaldi is set to install at:
c:\users\jan\appdata\local\vivaldi application\vivaldi.exeThis a "per user" install, the most common kind. I would not bother to change it. Are you running ANY kind of 3rd party security software?
-
@Ayespy said in Cannot install latest versions!:
This a "per user" install, the most common kind. I would not bother to change it. Are you running ANY kind of 3rd party security software?
Except for MS Security, none that I'm aware of.
-
-
@janrif said in Cannot install latest versions!:
c:\users\jan (no appdata folder)
AppData is a hidden folder. You'll need to set file explorer to show hidden files and folders to see it. You definitely have an AppData folder, otherwise your system is very broken.
You can in most cases just type the path or paste it in the address line.
There should be a log file in %TEMP%
Yeah, sorry about being obtuse here. %TEMP% is a variable pointing to your system's temporary folder, which might differ. Usually it's located at:
c:\Users\user\AppData\Local\Temp\
Try pasting%TEMP%
into your file explorer address line and you'll get thereGIF showing how it's done:
c:\users\jan\appdata\local\vivaldi application\vivaldi.exe
So from that path we know it's a "Per User" install. For convenience, this type of install is in the AppData folder, where the user has full write privileges, as opposed to say
C:\Program Files
where you need admin permission to write.So there should not be any reason at all to run the installer as Administator. And if you did at some point, permissions might be screwed up.
It also appears you downloaded the Snapshot installer and ran it, instead of just checking through the Help > "Check for updates" menu? There's no need to download the Snapshot installer each time. If you run Snapshot, it will check for updated Snapshot releases.
Paste the content of the
vivaldi_installer.log
file here in a code block (use </> icon). It's a plain text file, you can open it in Notepad. -
@Pathduck said in Cannot install latest versions!:
AppData is a hidden folder. You'll need to set file explorer to show hidden files and folders to see it.
@Pathduck Bingo! That was it. Installation via Help> "Check for Updates" menu & it worked as one would expect.
I'm thinking that when I updated Windows, the setting for "Appdata" changed then. I certainly didn't do it consciously. Hmmm, now I don't know whether to leave it unhidden or not.
@Pathduck said in Cannot install latest versions!:
It also appears you downloaded the Snapshot installer and ran it, instead of just checking through the Help > "Check for updates" menu? There's no need to download the Snapshot installer each time. If you run Snapshot, it will check for updated Snapshot releases.
Yes, perfect diagnosis! First installations were not via "Check for updates" menu.
That you ever so much. I learned more than two new things today. That makes it a very good day.
-
@janrif said in Cannot install latest versions!:
Bingo! That was it. Installation via Help> "Check for Updates" menu & it worked as one would expect.
Great
It is strange though, it should be possible to use the downloaded installer to update/overwrite a current install as well. But using the Help > Update option is faster and likely less error-prone. For instance the installer does not necessarily check for running processes, while the updater makes sure the browser is closed before continuing.
I'm thinking that when I updated Windows, the setting for "Appdata" changed then. I certainly didn't do it consciously. Hmmm, now I don't know whether to leave it unhidden or not.
AFAIK AppData is always a hidden folder. There should rarely be any need for most users to access the files there. Unfortunately, this does not match with real life as troubleshooting stuff often requires users to open AppData and examine configuration files and logs for different programs.
It's up to you if you want to see it in Windows Explorer or not - it doesn't make any difference functionality-wise. As long as you don't change the permissions on the folder itself - just choose to show hidden files/folders in Explorer, and this can be relatively quickly toggled.
It would still be interesting to get a view of the
vivaldi_installer.log
file and the error you got from the installer, but not a big deal as it works for you now -
@Pathduck said in Cannot install latest versions!:
Paste the content of the vivaldi_installer.log file here in a code block (use </> icon). It's a plain text file, you can open it in Notepad.
code_text [0927/120133.244:ERROR:install_worker.cc(152)] Failed creating a firewall rules. Continuing with install. [0927/120133.479:VERBOSE1:vivaldi_setup_util.cc(418)] Initial command line: "C:\Users\Jan\AppData\Local\Temp\VivaldiUpdate-rs1-lzuc5loh-bgmbqxa7a\10736_686670353\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --verbose-logging --create-shortcuts=2 --install-level=0 [0927/120133.480:VERBOSE1:vivaldi_setup_util.cc(558)] Vivaldi: install for current user - install_dir=C:\Users\Jan\AppData\Local\Vivaldi [0927/120133.480:VERBOSE1:setup_main.cc(1547)] Command Line: "C:\Users\Jan\AppData\Local\Temp\VivaldiUpdate-rs1-lzuc5loh-bgmbqxa7a\10736_686670353\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --verbose-logging --create-shortcuts=2 --install-level=0 --vivaldi-update --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" [0927/120133.481:VERBOSE1:setup_main.cc(1553)] system install is 0 [0927/120133.595:VERBOSE1:installer_state.cc(90)] Install Chrome [0927/120133.596:VERBOSE1:install_util.cc(255)] Windows NT 10.0.22000 [0927/120133.597:VERBOSE1:install.cc(130)] Overwriting per-user Desktop "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0927/120133.604:WARNING:install.cc(128)] Failed: Overwriting (maybe the shortcut doesn't exist?) per-user Desktop "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0927/120133.604:VERBOSE1:install.cc(130)] Overwriting per-user Quick Launch "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0927/120133.664:VERBOSE1:install.cc(130)] Overwriting per-user Start menu "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0927/120133.684:ERROR:create_reg_key_work_item.cc(80)] Failed to create Software\Microsoft\MediaPlayer\ShimInclusionList\vivaldi.exe [0927/120133.684:ERROR:install.cc(154)] Could not add Chrome to media player inclusion list. [0927/154610.145:ERROR:delete_after_reboot_helper.cc(74)] Could not schedule C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir9048_1118059342\old_vivaldi.exe for deletion.: Access is denied. (0x5) [0927/154610.145:ERROR:delete_after_reboot_helper.cc(130)] Failed to schedule file for deletion: C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir9048_1118059342\old_vivaldi.exe [0927/154610.145:ERROR:delete_after_reboot_helper.cc(145)] Failed to schedule subdirectory for deletion: C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir9048_1118059342 [0927/154610.151:VERBOSE1:vivaldi_setup_util.cc(418)] Initial command line: "C:\Users\Jan\AppData\Local\Vivaldi\Application\5.5.2805.3\Installer\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --delete-old-versions --verbose-logging [0927/154610.153:VERBOSE1:vivaldi_setup_util.cc(558)] Vivaldi: install for current user - install_dir=C:\Users\Jan\AppData\Local\Vivaldi [0927/154610.153:VERBOSE1:setup_main.cc(1547)] Command Line: "C:\Users\Jan\AppData\Local\Vivaldi\Application\5.5.2805.3\Installer\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --delete-old-versions --verbose-logging --vivaldi-update --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" [0927/154610.153:VERBOSE1:setup_main.cc(1553)] system install is 0 [0927/154610.153:VERBOSE1:installer_state.cc(90)] Install Chrome [0927/154610.153:VERBOSE1:install_util.cc(255)] Windows NT 10.0.22000 [0927/154610.265:VERBOSE1:installer_state.cc(90)] Install Chrome [0927/154625.281:WARNING:delete_old_versions.cc(93)] Attempting to delete stray directory C:\Users\Jan\AppData\Local\Vivaldi\Application\5.5.2797.3 [0927/154625.389:VERBOSE1:setup_main.cc(506)] Successfully deleted all old files from --delete-old-versions process. [0929/120132.926:ERROR:install_worker.cc(152)] Failed creating a firewall rules. Continuing with install. [0929/120133.176:VERBOSE1:vivaldi_setup_util.cc(418)] Initial command line: "C:\Users\Jan\AppData\Local\Temp\VivaldiUpdate-rs1-lzuc5loh-bgmbqxa7a\5932_15911685\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --verbose-logging --create-shortcuts=2 --install-level=0 [0929/120133.176:VERBOSE1:vivaldi_setup_util.cc(558)] Vivaldi: install for current user - install_dir=C:\Users\Jan\AppData\Local\Vivaldi [0929/120133.176:VERBOSE1:setup_main.cc(1547)] Command Line: "C:\Users\Jan\AppData\Local\Temp\VivaldiUpdate-rs1-lzuc5loh-bgmbqxa7a\5932_15911685\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --verbose-logging --create-shortcuts=2 --install-level=0 --vivaldi-update --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" [0929/120133.176:VERBOSE1:setup_main.cc(1553)] system install is 0 [0929/120133.301:VERBOSE1:installer_state.cc(90)] Install Chrome [0929/120133.301:VERBOSE1:install_util.cc(255)] Windows NT 10.0.22000 [0929/120133.301:VERBOSE1:install.cc(130)] Overwriting per-user Desktop "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0929/120133.301:WARNING:install.cc(128)] Failed: Overwriting (maybe the shortcut doesn't exist?) per-user Desktop "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0929/120133.301:VERBOSE1:install.cc(130)] Overwriting per-user Quick Launch "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0929/120133.333:VERBOSE1:install.cc(130)] Overwriting per-user Start menu "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0929/120133.348:ERROR:create_reg_key_work_item.cc(80)] Failed to create Software\Microsoft\MediaPlayer\ShimInclusionList\vivaldi.exe [0929/120133.348:ERROR:install.cc(154)] Could not add Chrome to media player inclusion list. [0929/140836.837:ERROR:delete_after_reboot_helper.cc(74)] Could not schedule C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir14624_232439463\old_vivaldi.exe for deletion.: Access is denied. (0x5) [0929/140836.837:ERROR:delete_after_reboot_helper.cc(130)] Failed to schedule file for deletion: C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir14624_232439463\old_vivaldi.exe [0929/140836.837:ERROR:delete_after_reboot_helper.cc(145)] Failed to schedule subdirectory for deletion: C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir14624_232439463 [0929/140836.837:VERBOSE1:vivaldi_setup_util.cc(418)] Initial command line: "C:\Users\Jan\AppData\Local\Vivaldi\Application\5.5.2805.17\Installer\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --delete-old-versions --verbose-logging [0929/140836.837:VERBOSE1:vivaldi_setup_util.cc(558)] Vivaldi: install for current user - install_dir=C:\Users\Jan\AppData\Local\Vivaldi [0929/140836.837:VERBOSE1:setup_main.cc(1547)] Command Line: "C:\Users\Jan\AppData\Local\Vivaldi\Application\5.5.2805.17\Installer\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --delete-old-versions --verbose-logging --vivaldi-update --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" [0929/140836.837:VERBOSE1:setup_main.cc(1553)] system install is 0 [0929/140836.962:VERBOSE1:installer_state.cc(90)] Install Chrome [0929/140836.962:VERBOSE1:install_util.cc(255)] Windows NT 10.0.22000 [0929/140836.962:VERBOSE1:installer_state.cc(90)] Install Chrome [0929/140851.969:WARNING:delete_old_versions.cc(93)] Attempting to delete stray directory C:\Users\Jan\AppData\Local\Vivaldi\Application\5.5.2805.3 [0929/140852.079:VERBOSE1:setup_main.cc(506)] Successfully deleted all old files from --delete-old-versions process. [0930/120132.511:ERROR:install_worker.cc(152)] Failed creating a firewall rules. Continuing with install. [0930/120132.746:VERBOSE1:vivaldi_setup_util.cc(418)] Initial command line: "C:\Users\Jan\AppData\Local\Temp\VivaldiUpdate-rs1-lzuc5loh-bgmbqxa7a\17508_1610496927\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --verbose-logging --create-shortcuts=2 --install-level=0 [0930/120132.746:VERBOSE1:vivaldi_setup_util.cc(558)] Vivaldi: install for current user - install_dir=C:\Users\Jan\AppData\Local\Vivaldi [0930/120132.746:VERBOSE1:setup_main.cc(1547)] Command Line: "C:\Users\Jan\AppData\Local\Temp\VivaldiUpdate-rs1-lzuc5loh-bgmbqxa7a\17508_1610496927\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --verbose-logging --create-shortcuts=2 --install-level=0 --vivaldi-update --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" [0930/120132.746:VERBOSE1:setup_main.cc(1553)] system install is 0 [0930/120132.856:VERBOSE1:installer_state.cc(90)] Install Chrome [0930/120132.856:VERBOSE1:install_util.cc(255)] Windows NT 10.0.22000 [0930/120132.871:VERBOSE1:install.cc(130)] Overwriting per-user Desktop "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0930/120132.871:WARNING:install.cc(128)] Failed: Overwriting (maybe the shortcut doesn't exist?) per-user Desktop "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0930/120132.871:VERBOSE1:install.cc(130)] Overwriting per-user Quick Launch "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0930/120132.902:VERBOSE1:install.cc(130)] Overwriting per-user Start menu "Vivaldi" shortcut to C:\Users\Jan\AppData\Local\Vivaldi\Application\vivaldi.exe. [0930/120132.918:ERROR:create_reg_key_work_item.cc(80)] Failed to create Software\Microsoft\MediaPlayer\ShimInclusionList\vivaldi.exe [0930/120132.918:ERROR:install.cc(154)] Could not add Chrome to media player inclusion list. [1001/061815.470:ERROR:delete_after_reboot_helper.cc(74)] Could not schedule C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir16108_700643641\old_vivaldi.exe for deletion.: Access is denied. (0x5) [1001/061815.485:ERROR:delete_after_reboot_helper.cc(130)] Failed to schedule file for deletion: C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir16108_700643641\old_vivaldi.exe [1001/061815.485:ERROR:delete_after_reboot_helper.cc(145)] Failed to schedule subdirectory for deletion: C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir16108_700643641 [1001/061815.485:VERBOSE1:vivaldi_setup_util.cc(418)] Initial command line: "C:\Users\Jan\AppData\Local\Vivaldi\Application\5.5.2805.21\Installer\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --delete-old-versions --verbose-logging [1001/061815.485:VERBOSE1:vivaldi_setup_util.cc(558)] Vivaldi: install for current user - install_dir=C:\Users\Jan\AppData\Local\Vivaldi [1001/061815.485:VERBOSE1:setup_main.cc(1547)] Command Line: "C:\Users\Jan\AppData\Local\Vivaldi\Application\5.5.2805.21\Installer\setup.exe" --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" --delete-old-versions --verbose-logging --vivaldi-update --vivaldi-install-dir="C:\Users\Jan\AppData\Local\Vivaldi" [1001/061815.485:VERBOSE1:setup_main.cc(1553)] system install is 0 [1001/061815.595:VERBOSE1:installer_state.cc(90)] Install Chrome [1001/061815.595:VERBOSE1:install_util.cc(255)] Windows NT 10.0.22000 [1001/061815.595:VERBOSE1:installer_state.cc(90)] Install Chrome [1001/061830.612:WARNING:delete_old_versions.cc(93)] Attempting to delete stray directory C:\Users\Jan\AppData\Local\Vivaldi\Application\5.5.2805.17 [1001/061830.722:VERBOSE1:setup_main.cc(506)] Successfully deleted all old files from --delete-old-versions process. [1003/121141.842:ERROR:persistent_histogram_storage.cc(97)] Could not write "SetupMetrics" persistent histograms to file as the storage base directory is not properly set. [1003/122421.747:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1003/122421.747:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software. [1003/122435.657:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist. [1003/122706.972:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1003/122706.972:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software. [1003/122717.676:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist. [1003/122847.726:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1003/122847.726:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software. [1003/122902.865:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist. [1003/122957.290:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1003/122957.290:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software. [1003/123121.920:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist. [1003/123327.897:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1003/123327.897:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software. [1003/123329.848:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist. [1003/123353.172:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1003/123353.172:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software. [1003/123356.611:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist. [1003/201041.600:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1003/201041.600:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software. [1003/201049.798:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist. [1004/102357.135:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1004/102357.135:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software. [1004/102359.329:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist. [1004/102802.897:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1004/102802.898:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software. [1004/102805.616:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist. [1004/103209.051:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1004/103209.051:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software. [1004/103211.055:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist.
-
@Pathduck said in Cannot install latest versions!:
it should be possible to use the downloaded installer to update/overwrite a current install
Strange, indeed. Never encountered that behavior before. I decided to "hide" appdata now that I know where // what to look for. Thanks again.
-
Taking a quick look at the log, the most relevant lines seem to be:
[1001/061815.470:ERROR:delete_after_reboot_helper.cc(74)] Could not schedule C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir16108_700643641\old_vivaldi.exe for deletion.: Access is denied. (0x5) [1001/061815.485:ERROR:delete_after_reboot_helper.cc(130)] Failed to schedule file for deletion: C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir16108_700643641\old_vivaldi.exe [1001/061815.485:ERROR:delete_after_reboot_helper.cc(145)] Failed to schedule subdirectory for deletion: C:\Users\Jan\AppData\Local\Vivaldi\Temp\scoped_dir16108_700643641
And these which maybe fits more with the error message you got:
[1003/122435.657:ERROR:persistent_histogram_storage.cc(121)] Could not write "SetupMetrics" persistent histograms to file as the storage directory does not exist. [1003/122706.972:ERROR:setup_main.cc(694)] Could not create temporary path.: The file exists. (0x50) [1003/122706.972:ERROR:vivaldi_setup_util.cc(846)] The installer couldn't create a temporary directory. Please check for free disk space and permission to install software.
I don't really know what "SetupMetrics" does, nor why it would say "The file exists"
But the error messages seem to indicate some permission issue(s) writing to your users's temporary directory.
Try closing all running programs, then running Disk Cleanup, it's the safest (and supported) way of cleaning up your system disk usage and temporary files:
https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68
After running it, check the content of:
C:\Users\Jan\AppData\Local\Vivaldi\Temp
And note if there are any leftovers, specifically any Scoped_dir folders. If so try force deleting them by doing a Shift+Delete on them.I kind of suspect some folders there have incorrect permissons.
-
-