Certain e-mail messages from Vivaldi.net fail to relay



  • Dear Sirs,

    When attempting to send an e-mail message from myaccount at vivaldi.net account to someone at freedommortgage.com it fails. The following undeliverable mail message is generated

    This is the mail system at host smtp.vivaldi.net.
    
    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.
    
    For further assistance, please send mail to postmaster.
    
    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.
    
                       The mail system
    
    <someone at freedommortgage.com>: host mx1.hc4218-41.iphmx.com[216.71.147.177]
        said: 550 #5.7.1 Your access to submit messages to this e-mail system has
        been rejected. (in reply to DATA command)
    Reporting-MTA: dns; smtp.vivaldi.net
    X-Postfix-Queue-ID: 7B3BCBF774
    X-Postfix-Sender: rfc822; myaccount at vivaldi.net
    Arrival-Date: Thu,  9 Jul 2020 18:47:21 +0000 (UTC)
    
    Final-Recipient: rfc822; someone at freedommortgage.com
    Original-Recipient: rfc822;someone at freedommortgage.com
    Action: failed
    Status: 5.0.0
    Remote-MTA: dns; mx1.hc4218-41.iphmx.com
    Diagnostic-Code: smtp; 550 #5.7.1 Your access to submit messages to this e-mail
        system has been rejected.
    

    I finally got a hold of the individual at Freedom Mortgage via phone. They state they have been receiving e-mail messages from other individuals.

    I have testing by sending myself an e-mail from vivaldi.net to another e-mail account I have it worked.

    I forwarded the undeliverable message to another e-mail account I have. This worked. Then from this account I was able to send it to someone at freedommortgage.com

    So it looks like the issue is with Vivaldi and how it is sending e-mail messages out.

    Scott


  • Moderator

    @journeyman3 It may be that the lender has a spam filter that blocks vivaldi.net. Unfortunately, some spammers got vivaldi.net email addresses and gave us a bad reputation with some spam filters.


  • Vivaldi Team

    @journeyman3
    We checked and Vivaldi indeed had been blacklisted by them, but currently is not. Please try sending the email again now.


  • Ambassador

    my e-mails to my hotmail account always seem to get bounced back to me...



  • E-mail messages to Freedom Mortgage are working once again. Jane - Thank you for your help.


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