Can't watch Amazon Prime
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@rafiki said in Can't watch Amazon Prime:
Annoying, isn't it, to have to leave one browser to go to another for an, apparently, simple service which they can all do except for good old Vivaldi!
I contacted Amazon thru their Chat help service and told them about Vivaldi not being able to play Amazon Prime movies or previews. That it cuts out after 10 seconds with an error.
They said it would be forwarded to their Tech Team to be aware of the problem to look into it. So maybe they might be able to have it as an approved browser on their site.
As of now I use Firefox60 to watch Amazon Prime Videos, maybe Vivaldi will be allowed if its their servers causing the problem.HTH
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Witk linux both amazon video and amazon music works fine.
The problem with windows, you can't "borrow" the right libffmpeg.so. -
@rocknrolf Works just fine for me in Windows. I'm using the latest version of Win 10, and the latest 1.15 of Vivaldi. Both 64 bit.
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@rafiki USA.
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@rafiki said in Can't watch Amazon Prime:
@fred8615 said in Can't watch Amazon Prime:
@rafiki USA.
Mine is ES Spain. I wonder if the problem is geo specific.
It might be helpful if those experiencing problems could post the location of their Prime account.
USA here, still using Firefox 60 to watch Prime, it must be Amazon's setup ( I think) or something not being "used" in V
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@rafiki said in Can't watch Amazon Prime:
@fred8615 said in Can't watch Amazon Prime:
@rafiki USA.
Mine is ES Spain. I wonder if the problem is geo specific.
It might be helpful if those experiencing problems could post the location of their Prime account.
Doesn't work in France too.
@rafiki said in Can't watch Amazon Prime:
@gwen-dragon said in Can't watch Amazon Prime:
@rafiki Our developer was pinged a week ago about the bug. We know that Amazon video is important for users and are on the way to fix it. I hope some next Snapshot will bring you a fix.
HOORAY! Thanks for the heads-up @Gwen-Dragon
Latest snapshot (1.16.1226.3 x64) doesn't fix the issue
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@rafiki said in Can't watch Amazon Prime:
For what it's worth I emailed Amazon Prime support yet again and they, again, promised to get their devs to communicate with Vivaldi devs about it.
I still get Error 7031 on Amazon and it won't play in Vivaldi. the help pages don't really explain much other than basic info.
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I think it might be more of Amazon's problem. I came across some of their old info where they use a lot of licensed video formats for the playback viewer for DRM and that royalties have to be paid to those companies.
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@rafiki Vivaldi cannot afford to buy codec licenses to bundle them with the browser. Hence, it only uses open source ones, or ones already loaded in your Operating system.
That doesn't mean it CAN'T work for you, but it does mean you might have to make special configuration allowances. Amazon Prime is something of a special case, because it sniffs browsers and seems to try to send bad code to Vivaldi.
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@rafiki I should note, I am in the US, and have a Prime subscription I forgot to cancel, so I checked Amazon Prime Videos. They play fine on Vivaldi here.
Not too long ago, they were fine in the US and didn't work in the UK and Europe. I have no idea why. Is it possible you are on a Windows 10 M system?
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@rafiki I suppose it refers to certain tablets, etc. that can run desktop programs like Vivalidi, but do not come with the entire Windows 10 codec pack pre-installed.
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@rafiki There is also the possibility that your hardware acceleration setting is not compatible with running Vivaldi and Amazon Prime videos on your particular machine. You may have to disable HWA or ignore Chromium's blacklist to get it to run.
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@rafiki Hm. Wonder why I can run it and you can't? You are on Windows 10, yes?
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@ayespy Do you watch via https://www.primevideo.com or via the amazon site? Those deliver different formats even for prime content ...
Can't check by myself though because for primevideo I'd need to use a VPN with exit point preferably in the USA.
Other than that: W10 !== W10
There are at least 4 different W10 update/upgrade streams with different media support, from "untargeted", aka the slowest stream with about 3 to 9 month delay to the normal consumer stream, to "I want the latest guinea pig builds". -
Since I'm still watching the thread, allow me to debunk a part of this:
@ayespy said in Can't watch Amazon Prime:
Amazon Prime is something of a special case, because it sniffs browsers and seems to try to send bad code to Vivaldi.
I already tried removing Vivaldi "triggers" from UA and the like, but even though it's detected as Chrome, Chrome works, Vivaldi doesn't. And I mean, I wouldn't mind if I was told "you need to do these extra steps, and install the codecs here and whatever" or just "due to money it won't ever happen", but it's just the FUD I don't like.
And yes, I'm on PrimeVideo.
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Few months ago, I too wasn't able to watch certain Amazon videos. I found this topic and didn't try again until today. Don't know what exactly fixed it for me, but it does seem to work here - for now. Not sure, if it works for everything though...
Installed today's Vivaldi version 2.0.1309.37 (x64). Tried it on Bosch, Season 4 Episode 1. Seasons 1 to 3 have always worked for me, Season 4 didn't until now.
@rafiki: Did you have a chance to try it today, with version 2.0.1309.37 or up?
If it still does not work: what video are you trying to watch? -
Sorry for wasting your time then
I tried some old versions of Vivaldi (1.15 and 1.16) as standalone and strangely it now works with those versions as well. No error 7017 anymore, as I used to get on Bosch S4 with those versions.
Whatever fixed it for me, it does not seem to be Vivaldi.
Either Amazon did something (location: AT/DE) or some updates (Win 7, Nvidia gc driver?) made it work for me.
Hardware is still the same and I can't remember installing/uninstalling any significant software... -
@rafiki For the Surface, you can download and install the Windows Codec Pack that does not come with that version of Win10.
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@rafiki Win10 versions of the same number might not be the same. One can be Win10M, and it won't have the codecs. It's even possible (if unlikely) that the thinkpad is also Win10M.
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@rafiki I don't actually know. I just know the difference exists.
You can try the codec pack. It can't hurt anything. https://www.microsoft.com/en-us/download/details.aspx?id=507