Can't watch Amazon Prime



  • Hi

    Updated to the most recent build (1.15.1147.36 (Stable channel) (32-bit) and I can't play new content through Amazon instant video (I get the 7107 error). I can watch older shows apparently, but anything recent doesn't work. I checked under vivaldi://components but Widevine Content Decryption Module - Version: 1.4.8.1029 is supposedly up to date.

    No issues running Amazon instant video through the MS Edge browser, so it's not a machine error.

    Kad


  • Moderator



  • https://www.amazon.de/gp/video/detail/B07BYSDFLX/
    doesn't work for me, I only get the spinning wheel
    with Win7x64 Vx64 Snapshot

    €dit:
    https://www.amazon.de/Man-High-Castle-Staffel-Trailer/dp/B01JNU7T4M/ is played (as the TE described, older videos work)


  • Moderator

    Some Amazon video streams are broken and do not play, some videos use modern codecs which can not be used from on Windows 7.



  • Same for me. Been watching the show Lucifer. Up to episode 19 released just a few weeks ago, everything played and can still play today. But from episode 20, just a loading spinner. As with the OP, other episodes in the season play, other shows are fine. I've asked Amazon but... well, they don't generally, you know, help with things. Given other browsers (FF, Edge) are ok, it seems reasonable to ask if there is anything Vivaldi specific we can check or try.

    Personally I've done the default cookie/cache clearing, also attempted to update the Wildvine component - no update. Other ideas?

    Win 10, just updated today to 1.15.1147.36 but had the problem for a few days on whatever the previous release was.

    EDIT: Since derDay above mentioned an episode of Bosch I had a look at that. They seemed to release Season 4 all at once on April 13. None of that season plays for me. Skip back tot he final episode of Season 3, late 2017, plays fine. Presumably they're encoding new videos, in the last couple of weeks with something we can't play. Does that seem realistic?



  • @gwen-dragon said in Can't watch Amazon Prime:

    Some Amazon video streams are broken and do not play, some videos use modern codecs which can not be used from on Windows 7.

    Pardon me if I chime in, but this is making my head in. What exactly is the problem with WidevineCDM? It's just a case of Google being Google as per usual?

    I've noticed that the version of Widevide CDM on Vivaldi and other browsers is always behind several versions the one bundled with Chrome, and despite being fairly similar, Chrome works perfectly fine while Vivaldi never does. Even replacing the WidevineCDM bundled in Vivaldi with the one provided with Chrome, nothing really changes. Given that the platform is the same, and that reverse-engineering Chrome behaviour for my work on the PrimeVideo addon for Kodi, is the VMP the only thing that's stopping Vivaldi from working? The only difference between Chrome and Vivaldi on my platform is that Chrome does a sort of pingback/handshake with a seemingly random server which enables playback of high quality stream, while Vivaldi doesn't. Does that take part in it?

    I've done a few tests and some reverse engineering, but all this FUD in regard of things that should work but just don't for whatever reason is driving me insane since I've started working on it.

    Any light anyone could shed on the matter would be highly welcome.



  • @varstahl I am using arch/manjaro the stream works fine.



  • @varstahl said in Can't watch Amazon Prime:

    @gwen-dragon said in Can't watch Amazon Prime:

    Some Amazon video streams are broken and do not play, some videos use modern codecs which can not be used from on Windows 7.

    Pardon me if I chime in, but this is making my head in. What exactly is the problem with WidevineCDM? It's just a case of Google being Google as per usual?

    I've noticed that the version of Widevide CDM on Vivaldi and other browsers is always behind several versions the one bundled with Chrome, and despite being fairly similar, Chrome works perfectly fine while Vivaldi never does. Even replacing the WidevineCDM bundled in Vivaldi with the one provided with Chrome, nothing really changes. Given that the platform is the same, and that reverse-engineering Chrome behaviour for my work on the PrimeVideo addon for Kodi, is the VMP the only thing that's stopping Vivaldi from working? The only difference between Chrome and Vivaldi on my platform is that Chrome does a sort of pingback/handshake with a seemingly random server which enables playback of high quality stream, while Vivaldi doesn't. Does that take part in it?

    I've done a few tests and some reverse engineering, but all this FUD in regard of things that should work but just don't for whatever reason is driving me insane since I've started working on it.

    Any light anyone could shed on the matter would be highly welcome.

    I tried it , it plays the video for about 10 seconds on Amazon then gets an Error code, video stops. It used to work before, maybe Amazon is doing something with its settings




  • Moderator

    May you try Amazon Prime it with a Standalone Install of 1.16 Snapshot and report here if that works?



  • @gwen-dragon said in Can't watch Amazon Prime:

    May you try Amazon Prime it with a Standalone Install of 1.16 Snapshot and report heer if that works?

    I have the latest snapshot and connect to Amazon Spain Prime. I can play trailers OK but if I then want to watch the video I get the spinner spinning until it times out.


  • Moderator

    May be widevine DRM is not updated.
    Please open vivaldi://components
    Check Widevine Content Decryption Module
    Check for Update



  • @gwen-dragon said in Can't watch Amazon Prime:

    vivaldi://components

    I had a look at that but it appears to be the latest (or at least wouldn't update):
    Widevine Content Decryption Module - Version: 1.4.8.1029
    Status - Component not updated



  • @gwen-dragon said in Can't watch Amazon Prime:

    May you try Amazon Prime it with a Standalone Install of 1.16 Snapshot and report heer if that works?

    I went ahead and did a few tests: I tried both the x86 and the x64 versions, with and without the WidevineCDM gathered from Google Chrome.

    Vivaldi, from a brand new standalone install, fetches WidevineCDM version 1.4.8.1029, which is the latest version available to it, although 1.4.8.1008 seems to be the latest available reported by Google (and used by other software like Kodi), and 1.4.9.1076 is the one available through Chrome. This is usual as per Google, and one of the many reasons I hate them, but I digress.

    In order to try to keep Vivaldi's detectability to a minimum, I also installed the Chrome UA Spoofer you suggested on the forum.

    None of the combinations between the different WidevineCDMs and platforms (x86/x64) have had any effect. Chrome still manages to perfectly reproduce everything, while Vivaldi can barely play trailers from various sources at PrimeVideo.com. The strange thing is that through the older 1.4.8.1008 version, several other software applications manage to reproduce most of the PrimeVideo catalog, but Vivaldi just can't. In regard to 1.4.1008, it's the one being used cross-platform by Kodi through InputStream.Adaptive, and in PrimeVideo it is able to reproduce all TV Series (in all resolutions) and movie streams with a horizontal width less or equal than 720px.

    I didn't analyze the HTTP traffic and the endpoints yet, as I don't even know if they can be useful to you guys, but I'm fairly sure (although not entirely) that through UA spoof Vivaldi is able to sneak in as Chrome, but it still doesn't work.

    If I didn't mention it before, I've conducted all these tests on a Win7 x64 machine, where both Chrome and other software are able to reproduce the content I tested with Vivaldi.



  • Annoying, isn't it, to have to leave one browser to go to another for an, apparently, simple service which they can all do except for good old Vivaldi!


  • Moderator

    @varstahl I remember Windows 7 cannot handle all compression formats for Vivaldi as Windows itself has not codecs as new as the implemented in Chrome!



  • @gwen-dragon said in Can't watch Amazon Prime:

    @varstahl Iremember Windwos 7 can not handle all compression formats for Vivaldi as Windows itself has not codecs as new as the implemented in Chrome!

    I'm running W 10 64 bit and have the problem.



  • @gwen-dragon ah, I see, that could maybe be the reason why. I didn't check IS.A's code for stream decoding, come to think of it, but if that were even the case it should work in other versions like WinX, but it doesn't.

    @rafiki said in Can't watch Amazon Prime:

    Annoying, isn't it, to have to leave one browser to go to another for an, apparently, simple service which they can all do except for good old Vivaldi!

    Oh, I'm not particularly worried nor troubled about Vivaldi's support for Prime, as I said I worked on the Kodi extension so I have no trouble watching everything, and nobody is keeping me away from my favourite browser <3. But even then, other software still has problems with the bloody thing, so I thought I'd step by and ask for information.

    Besides, it's Google we're talking about, I'm used to them messing things up…



  • @rafiki said in Can't watch Amazon Prime:

    Annoying, isn't it, to have to leave one browser to go to another for an, apparently, simple service which they can all do except for good old Vivaldi!

    I contacted Amazon thru their Chat help service and told them about Vivaldi not being able to play Amazon Prime movies or previews. That it cuts out after 10 seconds with an error.
    They said it would be forwarded to their Tech Team to be aware of the problem to look into it. So maybe they might be able to have it as an approved browser on their site.
    As of now I use Firefox60 to watch Amazon Prime Videos, maybe Vivaldi will be allowed if its their servers causing the problem.

    HTH


  • Moderator

    @stpvid1 Thanks for your feedback and contacting the Amazon support.

    I hope we get a feedback from Amazon so Vivaldi devs can investigate the issue or a fixed Amazon media server.


 

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