can't login when using firefox
I cannot login to vivaldi mail (https://mail.vivaldi.net/webmail/) nor the vivaldi community when using firefox 55.0.3 (64-bit) on windows 10.
I have deleted cookies and cache; I have refreshed firefox. This has not helped.
vivaldi mail returns "login failed", as does the vivaldi community. When I check for a forgotten password "An error has occurred Error Details : null" is returned.
I do not have this difficulty when using Chrome or Vivaldi itself. They work fine.
Even though this not a Vivaldi browser issue, I've just checked with the latest Firefox, and have no problems logging into Vivaldi Mail. Seems to be working fine for me. Have you tried with extensions disabled to see if it's an extensions issue? Maybe a need for a fresh profile?
Reset password and login works for me with Firefox at https://login.vivaldi.net/profile/samlsso.
@gort Thanks for the reply.
I've tried both, to no effect. I'm writing this on Firefox now, I'm having no difficulty logging into the community. Just mail. Go figure.
That did the trick. Thank you.
@gwen-dragon Alas, it only "did the trick" for a little while. Firefox is again returning a "login failed" message for Vivaldi mail
I went to the password manager in Firefox and deleted all the passwords (there were 4) associated Vivaldi mail. I again attempted to login, and I was again refused with the "login failed" error message.
I've only run into this on Firefox. Vivaldi mail works fine in Opera, Chrome, and, of course, Vivaldi. Perhaps it is an anomaly unique to me.
Thanks again for your consideration.
@danforth120 Are you perhaps blocking 3rd party cookies in Firefox?
@ayespy I looked. Third party cookies are allowed, and indeed there were some there for vivaldi and roundcube. I deleted them all and tried again to login. It failed. This cookie had made its way into the cookie jar after that attempt: roundcube_sessid.
Thanks for thinking about it.
@ayespy That did work thanks (in Vivaldi and in Firefox). Is that the correct URL now? The interface is quite different.
@danforth120 They are both "correct," but I don't know if the roundcube interface will continue to be supported. The other one is the new one, and the one probably best to rely on into the future.